HockeyMonkey Coupons & Promo Codes

I've been a loyal customer for years and spent a lot of money with them. Just ordered four hockey sticks at $369 each and the first one cracked during my first warmup session. Filed my first warranty claim and got an automated message telling me to contact the manufacturer instead. Hockey Monkey is not worth your business. Their sticks break too easily and they won't stand behind them.

Ordered a stick and it showed up looking like it had already been used. Maybe that's why it was on sale, but I wasn't told. The bottom of the shaft was visibly damaged. When I contacted them about it, they basically said tough luck. I don't trust them at all. You're better off going to an actual store where you can inspect things before you buy. Just watch out for damaged goods coming from this place.

Was nervous about ordering because of the bad reviews I saw online, but honestly those people must have been making stuff up. Got my skates super fast and they're perfect. Really happy with everything. Would recommend them.

Would give zero stars if I could. They'll tell you when your order ships and then don't follow through. Paid extra for expedited shipping and it got cancelled by the shipper, but Hockey Monkey just ignored my calls. Asked about compensation multiple times and got nowhere. They fought me hard when I requested a refund and wouldn't work with me at all. Skip this company entirely. Don't waste your money on express shipping either. Word gets around fast in the hockey community when someone treats customers this badly.

Purchased goalie pads that still had the security tag attached when they arrived. The thing was incredibly difficult to remove and could have sprayed ink everywhere if I wasn't careful. Took over a week for them to email me back, and their solution was just to use a magnet. Tried that and it didn't work.

Really angry I didn't read reviews before ordering here. They literally have no customer service. I called for hours without anyone answering. Sent emails with no responses. I made over 14 calls in one stretch and all I got was an automated message saying they're too busy and can't help. Complete waste of time. Go to ProHockeyLife instead.

Wish I'd checked the reviews first because I would've skipped this place. Everything negative I've read turns out to be true. Ordered the wrong size and now I'm stuck with it. Called, emailed, messaged them on social media and nobody ever gets back to you about a return authorization. They're a total scam. Avoid Hockey Monkey.

Bought a helmet and hit a wall trying to return it. Their policy requires you to email customer service for a return authorization number, but good luck getting anyone to respond within your 30 day window. Their customer service team is basically nonexistent. If you're thinking about shopping there, find somewhere else instead. It's the worst buying experience I've had, hands down.

Paid $45 for next day shipping on a $200 Bauer stick and extender because my daughter needed it for a game after breaking hers. The stick arrived the next day like promised, but the extender took a full week to show up. When I called customer service, they basically said too bad, the package left on time according to their records. No refund, no credit, nothing.

Their customer service is terrible. Just go to Ice Warehouse or Pure Hockey or literally anywhere else unless you enjoy dealing with people who don't care.

The website said the shirt was LOOSE FITTING. What showed up was a tight spandex shirt. When I asked about returning it, a rep named Will said he'd cover the return shipping since the description was wrong. Two weeks later my refund came through but was $11.78 short. I questioned it and he claimed he didn't charge me for return shipping, but completely ignored the fact that the original shipping was free. This is backwards. Won't use them anymore.

Ordered a helmet that turned out to be the wrong size. Tried returning it but had to pay about $17 in shipping. Then they wouldn't give me a full refund - they kept my tax money and slapped on a restocking charge. So I lost about $30 total for no reason. Not worth the hassle. Go somewhere else and save yourself the headache.

Needed to return something because it didn't fit right. Customer service made the whole process painful, and with the 10% restocking fee plus shipping costs I would've paid almost as much as the item was worth. I just want the correct size but they're not making it easy. Won't be ordering from them again.

This is my first time reviewing a company online, but my experience here was so bad I had to say something. Bought compression pants for my son that didn't fit and wanted to exchange them. First I'm on hold for 10 minutes just to get a return number. When someone finally picks up, they tell me the pants can't be returned and that their policy was obviously displayed. I told them it wasn't clearly posted anywhere, and they just blew me off saying I could order a different pair if I wanted. Absolutely not. Will never order from here again and I really wish I'd looked at all these terrible reviews beforehand. There are way better hockey shops out there.

Got a pair of hockey pants and they showed up completely defective - the front padding had separated from the shell, and two other areas were falling apart. They wanted me to pay for return shipping, so I did, but when my refund came through they refused to reimburse my original shipping cost because supposedly the items were fine. I ended up losing money on both the outbound and return shipping with nothing to show for it. Really feel bad for whoever bought these returned pants. Quality control there is clearly nonexistent. I'm never ordering from them again and I'm telling everyone I know to stay far away from this place.