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The cup color looked nothing like the website photos. I started the return process but they charge a handling fee for it. I'm done with this company and won't order from them again.

Disappointed with the quality. At first I really liked the mug with the handle and used it daily for coffee and tea. Then I noticed the clear sealant and lid started getting stains that wouldn't come off no matter how hard I scrubbed - pretty gross. Later the outer coating started peeling away. I didn't want to risk consuming that material so I tossed it. I thought about replacing it but since these problems keep showing up in other reviews and nothing's been fixed, I've decided to skip it.

Skip these cups entirely. The lids are made from a cheap porous plastic that absorbs soap residue and is basically a breeding ground for mold. I have two cups that only ever held water and both lids are now ruined with mold growth that won't clean out no matter how many times I try.

Never got my order and they wouldn't help. I ordered both a mug and a sports canteen for 89 dollars total and neither one arrived. When I contacted customer service, they basically said too bad because I didn't purchase their shipping protection add-on and claimed there was nothing they could do. Losing a customer and getting negative feedback seems like a bad trade-off compared to doing the right thing here. I will absolutely never buy from them again.

Not worth the price given how it holds up and how bad customer service is. I tested out their product and they had the chance to make it right by exchanging it, but they chose not to. Really disappointed.

Ordered a specific design for my daughter's birthday and got sent completely wrong one. It arrived too late to exchange it before her birthday. Their response was basically that they ran out of stock and told me to send it back. The birthday moment was already ruined.

Used to be amazing but not anymore. I'm a longtime Corkcicle fan with quite a collection - own about five ranging from 24 to 40 ounces. Just got the 40 oz cruiser in Belle, Ariel, and Cinderella patterns. The Belle version has a serious problem though - no matter which way I start screwing the lid on, it always ends up twisted so the opening faces the handle or directly opposite instead of lining up with the sides where you'd naturally drink. Ariel and Cinderella work perfectly fine. When I reached out, they basically said this was normal and their cups do it too, so they wouldn't help. On top of that, the Belle cup developed two small chips on the bottom despite only hand washing and never being dropped. Given how much I spend on these and how well I treat them, the quality decline is disappointing. I asked about the chips and they wanted to know the size and if it fell. I said 40 oz and no. They responded that cups don't chip unless there's a hard impact, so they won't cover it.

Charged me but never shipped my item. Placed my order on May 1st and it still hadn't left the warehouse by May 15th. I contacted them and they provided incorrect tracking information claiming it was already delivered. When I checked their site, my order clearly showed as not yet shipped. They're refusing to assist because I opted out of their extra delivery protection fee on top of the shipping I already paid for. It's unbelievable that they won't investigate since the item never shipped in the first place. I've had to dispute the charge with my credit card company because this feels like fraud.

Complete rip-off. When I entered my payment details, the system automatically switched to an old address I had on file. I emailed them right away but their policy doesn't allow address changes. Since my apartment complex has a central package room, the order won't be returned to sender, so I'm out the money with no product. This feels like a scam to me.

Never received my order and they wouldn't replace it. My package either didn't ship or got lost, then they wanted me to wait over a month before considering alternatives. Better to buy from actual, reputable overseas sellers instead.

The coating deteriorates way too fast. I own four wine tumblers and the finish started peeling and flaking off on every single one within less than a year of use. When I asked the company to replace them, they refused and said the flakes aren't toxic. That's not the point.

Frustrated with their no cancellation policy and unfair refunds. I bought a 20 oz Canteen Sport bottle and right after ordering, my daughter found exactly what I was looking for. I emailed immediately asking them to stop the order. They said they never cancel orders and I'd have to pay for return shipping. Nobody mentioned upfront that I could only return the bottle itself. I also got an extra lid I thought was a different type and a surprise gift, but neither are returnable and they only mention that in the fine print. The return process is expensive too because of restocking fees. I've emailed and called multiple times asking for any consideration but they won't budge. Stuck with 57 dollars in unwanted items and will be switching to Yeti and Amazon. Pretty disappointed with how this turned out.

Got a 16oz hot and cold mug for Mother's Day and it leaked coffee everywhere the very first time I used it. The lid kept dripping from the top. I emailed customer support and they said since the purchase was international there was no warranty coverage. But my family bought it directly on their website in Canada. Still no warranty. Between the defective product and the unhelpful service, I'm really let down.

Stay away from this brand. You're just buying an overpriced item. The marketing sounds great but the reality doesn't match. Their insulated bottles like the Commuter Cup simply don't work as advertised. They won't keep drinks hot for even an hour and the plastic lid gets too hot to drink from when filled with hot liquid - you'll burn your lips. The customer service is basically nonexistent. Don't spend your money on this, seriously just avoid it.

Stay away from this brand. I bought a sport canteen that turned out to be defective. I submitted a warranty claim and sent proof of the problem, but they came back saying the cap leaks when full because apparently it's not supposed to be airtight when filled. The bottle was only half full anyway. Then they said since I used it I can't return it or get a refund. On top of that they told me to stop contacting them and flagged my account. Here's the thing - how do you know something's broken without using it? That makes no sense. I've used Yeti and S'well and never had these issues with replacements. The licensed products like Marvel designs cost more but are cheaply wrapped and scratch easily. Do yourself a favor and look elsewhere.