Lively Coupons & Promo Codes

If fall detection is something you need, don't go with Lively. I set up their service for my 90-year-old mother on auto-pay and it got randomly shut off without any warning to us. The unit wouldn't charge anymore so I called to see if there was a technical issue. Turns out they'd just disabled it and had no explanation for how or why. For a company that sells life-saving medical equipment, this is really concerning.

Their website and customer service technology is incredibly poor. Setting up my mother's phone was way too complicated and I've been trying for months to add a new autopay credit card. I can't even log into my account and whenever I change my password it sends me to a broken link every single time. When I attempt to pay online I complete the whole process just to get an error message telling me to wait 10 more minutes for a live representative who keeps trying to direct me to the automated system that still doesn't work. After I mentioned this happened the last time, they transferred me to someone who manually entered my card info and promised the new card was set up and my balance was zero. I hope it sticks this time since this didn't work before.

I normally don't write reviews but I need to warn people about Lively's cancellation process. It's a medical alert company and I only needed it temporarily. They were super easy to work with when I was buying the device and getting it set up, but cancelling was a totally different experience. Here's the warning: you can't cancel on their website. You have to call. And you can't remove your card information from the site either, which I think is sketchy at best. The customer service rep I dealt with was incredibly rude and kept cutting me off whenever I tried to speak. She claimed they'd charge me for another month even though my payment wasn't due for at least a week. I have the email to back that up. I literally had to contact my bank and block payments to them. This company is deceptive and unprofessional. Stay cautious with them.

People steer clear of this cell phone company because their rates are way too high. The charges are expensive and taxes plus fees aren't built into the advertised price. You can get better deals from Boost mobile or Metro that actually include all the fees in what they quote you.

I'd give zero stars if I could. Despite claiming to have great customer service, this has honestly been one of the worst companies I've dealt with. We cancelled about a month in because transferring my mother's service to their phone proved way too complicated. Four months later I get a random email saying I have an unpaid bill. Turns out they reactivated my account without any notice and they want payment even though we've been using a different carrier this whole time. They refuse to let me talk to a manager or anyone except the original rep who was argumentative from the start.

They continuously billed me for my late father's phone service even after he took over the account years ago and they supposedly removed me. What made it worse was that they kept charging me even after the account went unpaid and they shut off the phone, meaning no one could have possibly used the service they were billing for. I wasted a ton of time today cleaning up this mess. I'd recommend skipping this and going with a basic phone on a prepaid plan instead of dealing with this overpriced headache.

I would give this zero stars if I could. This is honestly the worst customer service I've ever had to deal with. These people have no clue how to treat customers, particularly older customers. The rep was completely unhelpful and kept complaining that the call was taking too long. That's literally your job, to help customers for however long it takes. The whole call was only 10 minutes anyway. The rep actually hung up on me while we were still verifying my account details. Stay away from this company. They hire impatient customer service reps who clearly don't want to be helping the public. We all rely on phones for our daily business transactions and having to deal with these incompetent representatives is inexcusable.

The customer service is basically nonexistent. My phone stopped charging and it's taken weeks to get help because I'm waiting 40 minutes to hours just to talk to someone. It's disgusting that they market themselves to seniors who depend on these phones as lifelines. They clearly know they're failing but they keep taking money from people anyway. Best Buy and other partners should be ashamed for working with them.

This company was frustrating to work with from start to finish. The sales rep on the phone was way too aggressive, constantly trying to close the deal and making promises that turned out to be false, like how easy it would be to switch my contacts over. When I tried to transfer my information online and by phone, neither worked. My daughter, who's tech-savvy, also couldn't figure it out. Meanwhile, they kept charging me for a phone I never even used. Getting a refund on the device was impossible. I'm stuck with an expensive paperweight if anyone wants to buy it off me. On top of everything, I overpaid them by over $100. They sent me a bill on June 5 that I paid immediately, then another one on June 20 which I also paid right away. After I cancelled on June 25, I got a final statement on July 12 showing a $102 credit that was never actually refunded to my card. Getting them to process the refund was a nightmare.

The customer service here is really bad. It takes forever to reach someone, and when we asked to switch our service to a new phone they somehow deactivated both phones. We waited another hour just to call back and the rep insisted we had no service, even though everything was working fine just days before we made the switch request. At that point I just cancelled the entire plan. The rep kept telling us we were wrong about everything even though we literally couldn't make calls.

Great experience all around. The staff was really professional and courteous. I'd be happy to recommend this company to anyone looking for service.

I switched my mother from a Jitterbug smartphone to the Lively Flip phone because she has dementia and could never figure out the Jitterbug. The Flip is super straightforward to use. I programmed all her contacts in, drew a picture of the keypad, and wrote out step-by-step instructions for making calls and she actually can do it now. What I love most about the Flip is the simplicity of closing and reopening it to get back to the main menu if something goes wrong. She also can't accidentally hit the emergency button like she used to do constantly with the Jitterbug. The call quality is clear and I've locked the volume so she won't accidentally mute it. I'm really happy with the Lively Flip for seniors dealing with dementia and would suggest it to anyone in a similar situation.

Perfect choice for seniors like my husband, who's 76 and dealing with vision problems now. His old flip phone screen was getting hard to see. I spotted an ad and checked one out at Best Buy. This phone was exactly what he needed. I was nervous since he's not really tech-savvy, but after a couple weeks of training from me he's totally got it down and is even texting and using Google. That's been such a big breakthrough. He also loves having the emergency button for peace of mind. Being able to keep his old phone number was another bonus. The customer service team is available whenever you need them and they're always kind and patient with people our age. Unlike some younger reps who talk down to us older folks, these folks treat us right. I sometimes ask them if they speak to their grandparents that way. The phone is so user-friendly that I'm thinking about getting one myself. Plus there's no contract which is great for people our age. I'd definitely recommend this especially if you're over 65.

GreatCall has been a wonderful experience overall. My calls always get answered respectfully and they address all my concerns. Sure, I sometimes have to sit on hold for a bit while they help other customers, but they always apologize for the wait.

This morning I spoke with a customer service rep, I think his name was Rob, and he was outstanding. He walked me through every aspect of my call. I'd gotten a replacement phone and needed help setting everything up. He stayed patient through all my questions without getting frustrated once. His help was really top notch.