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I will not order from Joe Fresh online ever again. I bought a jacket and joggers but never got any email confirmation. The amount was deducted from my rewards points and charged to my credit card. I can't find my order anywhere and the items never showed up. I called customer service and got transferred to 3 different people but nobody fixed the problem. They said they'd email me and escalate it, but then I got a notification saying the case was closed, yet I still don't see any past orders in my account.

I ordered a bunch of clothes for my kids during a sale event. The tracking showed my package went around the warehouse area and then came back to Joe Fresh. They refunded me. I tried asking them to reship it or give me a discount code to reorder, but the phone representatives said they couldn't help since it wasn't part of their job (honestly not sure what is their job) and I'd have to wait for a specialist to respond via email. It's been almost 5 days and each person I talk to keeps saying to wait 24 hours for the specialist team to get back to me. Horrible experience.

I placed an order with Joe Fresh and waited 10 days for it to arrive, but it never showed up. When I called customer service to check on it, I found out they had already sent the order back without even delivering it to me first. I understand if items run out of stock, but they should have notified me by email instead of making me wait around and then having to call to find out what happened.

They're promoting a shacket as a wool item, and the name clearly says Wool Shacket. I ordered it because I wanted wool. When it arrived, I checked the tag and discovered it's actually 100% polyester. Technically the material is listed in the details section, but I didn't click through to read that since the product name itself is misleading. Pretty disappointing.

I used to be a regular Joe Fresh shopper, but I've stopped. Their customer service has gotten much worse. My last order showed up in the wrong color, and they expected me to either drive out of my way to return it or pay to ship it back myself. Almost every other company I order from would just resend the correct item if it was their mistake. Mistakes happen, sure, but why should I have to pay for their error instead of them handling it?

I placed an online order for something that turned out to be out of stock and never shipped, but my credit card was charged anyway. After about 8 calls back and forth, I was told the refund went through 29 days prior. I never got it. The only proof they would accept that it wasn't actually refunded was a screenshot of my bank statement. Considering they said refunds could take 4 to 12 days, that would basically mean showing them 2 weeks worth of all my transactions. Who would actually do that?

I ordered bras online that don't fit right. I've purchased bras from Joe Fresh before without problems, so I wanted to return these. There's no clothing store near me, so I looked for a return label. It turns out they want 8 dollars to mail it back, and they make getting the label such a hassle that I just donated them to a thrift store instead and I'm done shopping there.

I purchased something and had it shipped to my address in Montreal. After 6 days, someone in Toronto got my package, looked up my phone number, and called me without any advance warning. Joe Fresh never sent me any email with a tracking number, delivery timeframe, or shipping carrier information.

Total waste of money. I purchased a bunch of bras for my wife and daughter and they're all in the trash. You'd honestly be better off buying one quality bra, or even literally throwing cash away, and you'd still come out ahead.

I really wish I'd read the bad customer service reviews before ordering online from Joe Fresh. I'm dealing with the same problem everyone else is mentioning. My order is stuck in pending status with a case number assigned, but nobody can answer any questions about it. Their online system won't even let me cancel at this point. They have my money but can't tell me where my order is.

I placed an order for my toddler over a week ago. It still shows as pending with zero updates. Their customer service appears to be automated and just gives the same generic responses. I called and they said they would open a ticket. I thought they were a solid company, but this feels like amateur hour with customer support.

If I could give zero stars I would. I ordered on a specific date and one item was returned by them with no explanation, even though it showed in stock on the website. I got an email saying the item was refunded because it was returned and wouldn't ship. That was 10 days ago and I still haven't seen the refund. Customer service is ridiculous. Every single person just says sorry about the refund and then ignores the fact that my money was never actually refunded. I don't even care that it was only about 12 dollars. They didn't send me the product so why do they get to keep my money? They keep saying the refund went through but it clearly didn't. This is outrageous and I will never shop there again. I'm also warning everyone I know to stay away from this company.

We bought a sweatsuit set for our daughter in size extra small. When it showed up, the top was correct but the bottoms were size extra large. My wife contacted customer service and they told her the only option was to go to a store to swap it out. The nearest Joe Fresh location is a 50 minute drive away in a different town. Their response was basically useless. Not great customer service at all.

I never received an order confirmation number or confirmation email after I placed my order. The clothes that arrived had holes in them, and I can't get any help because I don't have an order number. The system won't even let me contact their support without one. It feels like a scam to take your money for subpar merchandise and then make it impossible to return it. Joe Fresh has really gone downhill over the years, like a lot of retailers. The quality is poor, prices are too high, and there's zero customer support.

All of the sweaters I bought started pilling after wearing them for just one day. What a waste. This company's polyester sweaters are basically single use plastic.