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I'm really upset about what happened at the store at Westfield Glòries. I paid with my card but didn't get a receipt even though the charge went through successfully. Instead of fixing things quickly, I was stuck waiting almost two hours. The manager on duty had no idea what was happening and couldn't handle it properly. I wasn't given any cancellation confirmation or reference number, which made the whole thing feel sketchy. I ended up having to pull out cash and pay again just to leave, which means I got charged twice. A pair of trousers that should have cost 50 euros ended up costing me 100. This kind of poor organization and lack of accountability is something I've never seen before. It felt really unfair and like they were taking advantage of me. It's sad to see a brand that used to represent quality and professionalism operating like this. I'd tell anyone to think twice before shopping at that location.

My spouse has been trying to get a refund for the past half year on something she returned, and we have documentation proving it. The company claims they can't locate the item or find any record of it being received, and they're refusing to process the refund.

The website is frustrating to navigate and pretty slow, plus the return system is a mess. Customer service leaves a lot to be desired as well. I bought three items and sent them back with tracking confirmation, and their site showed all three were received. Somehow I only got refunded for one of them even though I provided proof everything arrived. When I reached out to customer service they weren't helpful at all.

Everything that could go wrong did. I bought something online but had no way to return it because the website kept crashing. I spent two weeks trying to get through the system with no luck. When I finally tracked down a customer service number since the one listed wasn't working and the WhatsApp option was useless, I was frustrated. This company won't be getting my business again.

Customer service here is awful. I placed an order for a bag but received a shirt instead. Getting them to help me fix it was a nightmare. There's no live chat option, no email contact, and nobody picks up the phone. The only way to reach someone is through WhatsApp and even then it took forever to get a real person. When I finally did get someone, they made the whole situation worse instead of just swapping the item like they should have.

I purchased a skirt that I want to return but I can't get into the returns system because it keeps showing an error. When I tried calling customer support, I ended up on hold forever because they're always busy. I don't live near any of their stores so I'm stuck with something I don't want and no way to send it back.

Everything I've gotten from them has been wonderful. Great fits, excellent quality, super careful packaging, and fast delivery.

Got a suede bag not long ago and it's top notch quality. I've been wearing a leather jacket from them for quite a while now and it still looks brand new. Definitely worth checking out.

Really solid brand with outstanding quality and helpful customer service. I've purchased both online and in their physical locations and been satisfied every single time. Recently I sent back some items that weren't the right size and got my money back right away.

I'm a regular customer and I really appreciate their designs. I'm surprised by how many negative reviews are out there. I use their app and have had a positive experience. There was one time I bought shoes at full price and they went on sale before they arrived, which bothered me at first. But the return process was simple, a courier came to my place the next day, and my refund showed up in my account within days. I did contact customer service through WhatsApp and phone and both times issues got resolved super fast. The only thing I wish is they'd told me when the courier was coming, but overall the service has been great.

I was shocked when I searched for one of their fragrances online and saw how many bad reviews this store has. I first discovered their brick and mortar location in Paris back in 2022 and since then I've ordered stuff pretty regularly around special occasions. One time I needed to return two pairs of pants my husband said were too big and some sandals. The return was smooth, straightforward, and they got my money back the moment I confirmed the warehouse received everything. Their fabrics are genuinely high quality, way better than what you'll find at other similar brands. They ship quickly and they actually take care when packing, wrapping each item carefully. I've had nothing but great experiences with them. I think some customers from the US are just used to way more lenient return policies from other stores and expect too much.

The quality is really impressive. I've ordered from them many times and never had any regrets. Their sizing is always accurate and the fabric quality never lets you down. They also offer sustainable options if that matters to you. Shipping takes about two weeks typically, so don't expect it overnight, but you can visit a physical store if you're in a rush. No matter how you get your items, the quality speaks for itself.

I shop regularly at the location in Bratislava and keep coming back because the sales team is so helpful and knowledgeable. The store manager there really stands out as someone who goes the extra mile to help customers find what they're looking for. He's got great patience and truly understands what people want. Managers like him deserve recognition and should be moving up in the company.

The staff at the Regent Street location were absolutely wonderful. I had bought a coat at their shop in Bruges, and when the zipper started acting up and got stuck while I was out, I brought it back. They fixed it immediately without any hesitation, and they even gave me the option of a refund or store credit. Couldn't ask for better service.

It looks like they're working to make their customer service better. I've been ordering from them online for about five years. In earlier years I wasn't thrilled with my experiences, but when I recently had an issue with two orders that were showing confused delivery statuses, I messaged them through WhatsApp and got a quick, thoughtful response instead of the typical robotic customer service script.