AARP Reviews

The current leadership at this organization is terrible. I've been a member for over a decade, and when problems came up this year, the department heads didn't respond to my texts, emails, or phone calls. I sent two detailed letters to the top executive with specific information about my issues, including dates, times, and names. Still nothing. Now I understand why staff ignore complaints. They're taking direction from the top. Before you sign up, look into who's in charge and how much they're getting paid. There's plenty of money flowing to management while customer service goes out the window.

I've been enjoying some of the games in the Staying Sharp section for quite a while and had bookmarked three of my favorites. Back in January, two of those games disappeared from the site. I reached out to customer support on two separate occasions and spoke with different representatives, asking them to restore access to those two games. They both said they'd pass along my request. Unfortunately, the games never came back. In mid-February, I mailed a letter to the main office in Washington, D.C. expressing my frustration, but I haven't heard anything back.

I stopped renewing my membership about four years ago and asked them repeatedly to stop sending me emails and printed materials. When I needed help with a United Healthcare reimbursement problem, I got absolutely nothing from them. They brag about having a partnership with United Healthcare and claim they'll help with any issues, but that turned out to be complete nonsense. Skip this organization. You won't get anything useful from them.

My father passed away nearly three years back and he's still getting mail from this organization. I called to remove him from their mailing list and the representative tried to tell me he was a member, which he absolutely was not. How does someone become a member when no membership fees have ever been charged? This whole thing seems like a scam and it's disrespectful to families of deceased relatives. They weren't honest with me. Steer clear of this outfit. They don't value their customers.

I chose plan D this year and I'm stunned by how many pre-authorizations they require and how they automatically seem to turn most down. I haven't figured out how to identify which medications might be more affordable, and I learned the hard way that asking about ninety-day supplies instead of thirty-day triggers yet another pre-auth requirement. Getting what I need is exhausting, and I'd be frustrated as my doctor knowing my patient picked this option because of all the approval hassles. I saw that ratings dropped this year and I'd guess it's related to how many pre-authorizations they're requiring.

I signed up for plan D this year and I'm really disappointed. There are way too many pre-authorization requirements, and they seem to deny most of them automatically. I still don't understand how to figure out which medications might be cheaper options, and switching from 30-day to 90-day prescriptions just triggers another round of pre-auth hassles. It's so frustrating trying to get the care I need. My doctor would probably be annoyed if their patients picked this plan because dealing with all these approvals is such a headache. I noticed ratings dropped this year too, and I'd bet it's because of these approval issues.

My rates go up annually without fail, and they've got two excuses for it: my age and rising costs of living. My premiums have gone up so much they've basically doubled, and I think that's completely unfair. I'm planning to cancel. Charging seniors who live on fixed budgets like this is downright unethical.

Every single year they raise their rates for two different reasons: my birthday and inflation. My premiums have literally doubled, which is absolutely wrong. I'm canceling my coverage. It's morally questionable to treat seniors on fixed incomes this way.

It's surprising that an organization this large doesn't even have an email address where you can submit a question or request. You're forced to use their chat system during business hours only. That's not how you treat customers well.

They're running ads for a forty-nine dollar per day deal with Budget car rentals, but Budget won't actually honor it. When I called their support team, they told me they'd already contacted Budget without getting them to accept the promotional rate. So the deal they're advertising doesn't exist.