AeroGarden sells hydroponic indoor garden systems and seed pods designed to grow fresh herbs, vegetables, and flowers year-round without soil. This page aggregates customer ratings and reviews from RetailCoupons.com to help you understand shoppers' real-world experiences with the company's products and customer service.
AeroGarden Reviews
1.2
17 reviews
What Shoppers Say About AeroGarden
Created with AI, based on recent reviews
AeroGarden is rated 1.2 out of 5 by 17 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The most common complaint involves seed pod failure, with multiple shoppers reporting that only a small fraction of pods germinate or that pods arrive empty of seeds entirely. Additional frustrations include unresponsive customer service (long wait times, disconnections, and difficulty reaching representatives), restrictive refund policies that deny reimbursement after 30 days despite products not functioning as intended, and a recent system update that allegedly wiped out customer accounts without warning.
A small number of reviewers rate the product higher, though positive feedback is minimal in the available reviews. Long-time customers note a decline in product quality compared to earlier purchases. The combination of non-functioning seed pods, poor customer support, and limited recourse for defective purchases has led shoppers to describe the company and its product line as feeling like a scam. Shoppers consistently report spending significant time troubleshooting without resolution.
Customer Reviews (17)
Sorted by: Most recentMargaret H.Apr 20, 2022
Both my daughter and I bought AeroGardens from Costco. The tomato plants looked really nice and healthy growing in them, but neither of us ever got a single flower or tomato to develop. Very frustrating.
Christine L.Mar 25, 2022
Got a new aerogarden as a gift but the light doesn't work. They're refusing to fix or replace it. Getting ahold of customer service is a nightmare and email responses take weeks. This company is absurd.
Lisa B.Mar 25, 2022
Got an aerogarden as a present but the light function stopped working right away. They're declining to repair it or swap it out. Getting in touch with anyone is next to impossible and I've been waiting weeks just to get responses to emails. This company is ridiculous.
Susan R.Feb 16, 2022
None of my seed pods have sprouted. Started with salad greens, then switched to herb mix. The company sent replacement salad greens but those didn't sprout either. All I've gotten is white mold growing everywhere. This was expensive gift money my kids gave me last Christmas and it's been a total waste.
Rachel K.Feb 2, 2022
Picked up a compact aerogarden unit during the holiday season and have been growing herbs on it. Everything's working beautifully so far. I'm really enjoying it!
Rebecca C.Sep 12, 2021
Don't buy from this place. Honestly, I'd give it zero stars. Customer service is awful and the product itself is garbage. There's basically no real support. This is a scam operation and the lack of help with the product proves it. I know several people who ordered from them and regret it. Glad I warned my sister and friend before they ordered. I tell everyone to stay away from this site. Total rip off.
AeroGarden Review FAQ
How is AeroGarden's rating calculated?
The 1.2 out of 5 rating is based on 17 customer reviews submitted to RetailCoupons.com. Each review includes a star rating, and the average is weighted equally across all submissions.
What is the most common complaint about AeroGarden?
The dominant complaint is seed pod failure. Multiple shoppers report that pods either do not germinate or arrive without seeds inside. This issue persists even with replacement pod purchases, and many reviewers note that quality appears to have declined compared to older products.
What do shoppers say about AeroGarden's customer service?
Shoppers report significant customer service issues, including long wait times on chat support, difficulty reaching representatives, calls being disconnected, and restrictive refund policies that deny coverage after 30 days. Given that germination problems may not become apparent within 30 days, customers feel this creates an unfair barrier to resolution.
Are there any positive reviews of AeroGarden?
A small percentage of reviews are more favorable, though specific praise is limited in the available excerpts. Some long-time customers note that earlier product versions worked better, suggesting a decline in overall quality and reliability.
Would shoppers recommend AeroGarden?
Based on available reviews, the overwhelming majority of shoppers explicitly state they would not recommend AeroGarden. Reviewers cite non-functional products, poor customer service, and feeling deceived by the company as reasons to avoid it.
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