AFENDS is an apparel brand selling clothing and lifestyle products. This page aggregates customer ratings and reviews to help you understand shopper experiences with AFENDS, including feedback on product quality, pricing, customer service, and return policies.
AFENDS Reviews
1.8
17 reviews
What Shoppers Say About AFENDS
Created with AI, based on recent reviews
AFENDS is rated 1.8 out of 5 by 17 shoppers, with a significant majority expressing serious dissatisfaction. The recurring complaints center on declining product quality relative to premium pricing, aggressive data collection practices (requesting phone numbers as a condition for advertised discounts), pricing manipulation (raising prices before sales to inflate apparent discounts), and poor customer service including slow email responses, unhelpful return policies, and confusing refund deductions. Shoppers report that size exchanges are refused and returns are inconvenient, with some noting the company ships from Australia which compounds return costs. A small minority of reviewers appreciate the brand, with some noting that older AFENDS products held up well, suggesting potential decline in recent manufacturing or quality control.
While a handful of shoppers rate the brand favorably, the overwhelming consensus is negative. Long response times from customer service (sometimes a week or more), unclear refund practices, and inflexible policies have left many buyers frustrated and regretting their purchases. The combination of quality concerns, questionable marketing tactics, and customer service failures has eroded trust in the brand.
Customer Reviews (17)
Sorted by: Most recentRachel H.Jun 15, 2023
These products feel cheap and didn't hold up to expectations. The fit on the jacket was nothing like the pictures on their website showed. I grabbed everything during a storewide sale, so they only let me get store credit, which wouldn't even be given until after the sale finished. The customer service was awful, the policies are ridiculous, and the clothing itself is just poor quality. Don't throw your money away on their cheap, badly fitting pieces.
Tyler G.May 4, 2023
The return policy is bad. Trash experience! The packaging was awful too. I spent one hundred fifty dollars on items I don't wear and can't even return them. This seems like a way for them to clear out stuff they can't sell elsewhere.
Derek S.May 4, 2023
Awful return policy! The box was terrible too! Spent one hundred fifty bucks on clothes that don't work for me and I'm stuck with them. Feels like they're just using this as a way to dump inventory that nobody buys.
Kevin M.Dec 29, 2022
Quality is solid and the customer service team is fantastic. When my package got lost in transit, they really went to bat for me and made things right. What could have turned into a bad experience became a great one thanks to their effort and willingness to go the extra mile.
Austin R.Dec 6, 2022
Perfect! Really satisfied with my order. Shipping was really fast. Appreciate it!
Brandon L.Dec 6, 2022
Perfect! Really happy with what I ordered. Got here super quick. Thanks so much!
Lauren N.Feb 2, 2021
Got some stuff from Afends recently and I'm pretty frustrated with how the sizing works out. The clothes themselves are actually really cute and the material quality is nice, but the sizing is all off. A large fits way smaller than a regular US medium, and even then the fit is weird. Some parts fit okay but the straps and shoulders are huge compared to the rest, making things basically unwearable because nothing lines up right. Going up or down a size probably wouldn't help because of how disproportionate everything is. The t-shirts I got were fine and fit decently, but anything more complicated like dresses or playsuits came out totally wrong.
AFENDS Review FAQ
How is AFENDS's rating calculated?
AFENDS is rated 1.8 out of 5 based on 17 verified customer reviews on RetailCoupons.com. The rating reflects all submitted reviews, with the distribution showing that 71 percent of reviews are one star, 6 percent are two stars, 6 percent are three stars, 6 percent are four stars, and 12 percent are five stars.
What do shoppers praise about AFENDS?
Some customers note that older AFENDS products have held up well over time, suggesting the brand previously offered good durability. A small percentage of recent reviewers rate the brand favorably, though their specific positive comments are limited in the available reviews.
What are the most common complaints about AFENDS?
The most frequent complaints involve declining product quality for the price charged, poor customer service with slow email responses (sometimes up to a week), inflexible return and exchange policies, unclear refund deductions (particularly for international customers), and price manipulation tactics such as raising prices before sales. Shoppers also report concerns about aggressive data collection practices requiring phone numbers to access advertised discounts.
Do shoppers recommend AFENDS?
Based on the review ratings, the vast majority of recent shoppers do not recommend AFENDS. Most reviews express regret about their purchases and suggest avoiding the brand, citing quality decline, customer service issues, and unfair pricing practices.
How can I write a review of AFENDS on RetailCoupons.com?
You can submit a review of AFENDS on RetailCoupons.com to share your experience with product quality, customer service, shipping, returns, and overall satisfaction. Your honest feedback helps other shoppers make informed purchasing decisions.