ALDO_Help Reviews

Their return policy makes absolutely no sense whatsoever. I bought heels and wore them for just 20 minutes to test the fit, even though they were the correct size. My feet swelled up and I got blisters because of the shoe's steep pitch and 2.5 inch heel height, which is basically just bad design. The shoes don't work for me anymore. When I explained this to customer service, they said I couldn't return them because I'd already worn them. I asked how else I'm supposed to check the fit without wearing them, and they had nothing to say. For $122 shoes that are poorly made and super uncomfortable, this is really disappointing. Their customer service and return policy are both terrible. I won't be shopping at ALDO again and would recommend brands that actually care about their customers.

Terrible experience. I ordered two purses and only got one in the mail. They never told me one was out of stock or anything. I paid full price and got nothing - no partial refund, no explanation, nothing.

Bought some slippers and they ripped the first time I wore them. Plus their customer service is awful.

I paid everything including shipping costs and my order never came. When I contacted the delivery company, they said ALDO never actually paid them for the service. Now I need to deal with ALDO but it's been weeks with zero response.

I bought shoes directly from an ALDO store and after wearing them for a little while, they fell apart. The shoes developed all kinds of defects and are basically unwearable now. I tried reaching out to their customer service for help, but they don't seem to care at all. The products are low quality and their support team is useless. I'd suggest spending your money somewhere else.

Quality stinks and their prices are outrageous no matter what sales they're running. The customer service is absolutely terrible. My order got misplaced, sent to someone else entirely with a name that didn't match, and didn't arrive for over a month. I had to run all over trying to track it down. Getting help is nearly impossible - no phone support, no chat option, just emails that take forever to answer. Now I've sent my shoes back and I'm facing yet another month of waiting for a refund. Will never shop with ALDO again.

The quality is bad and prices are way too high, even during sales. Customer service is honestly the worst I've ever seen. My package got lost and delivered to the wrong person with a different name on the card. It showed up a month late and I had to go searching all over town for it. You can't talk to anyone by phone or live chat, emails take days to get responses, and now that I've returned the shoes, I'm looking at another month just waiting for my money back. I'm done with ALDO forever.

I ordered two bags and they shipped late. I requested a refund and mailed the items back. Still waiting for the refund to go through after all this time. And there's no way to even get in touch with their support.

I ordered two bags and they came in really late. I asked for a refund and sent the items back. It's been weeks and I still haven't seen any refund. There's also no way to actually contact their support team about this.

I placed an order and got the confirmation email, but my stuff never arrived. I sent tons of emails and got nothing back. This whole company feels like a scam - I would never recommend ordering from them.