ALPAKA Reviews

Delivery in southern Spain through their carrier has been a nightmare. These folks constantly do weird stuff like abandoning packages at your door or claiming they tried when they clearly didn't. This time they actually gave me someone else's sweater from another company and slapped my label on top of the original one. The person it was supposed to go to got my Alpaka stuff instead. I'm still waiting on customer support to actually fix this instead of just offering a refund, since I want what I paid for. Felt like theft. After they got back to me and reshipped the order, I finally received everything. Really grateful they made it right.

Grabbed one of their wallets and it showed up quickly from a UK location. Build quality is solid, but the size disappointed me - it's much bulkier than I expected and bigger than similar Belroy options. I asked about returning it and they said sure, but there was only one place to send it back to, and that happens to be in Australia. Shipping it back would've cost more than the wallet itself, so I tried standard mail instead. Surprise - it got lost. Funny how they just accept that having a single return address is unavoidable in 2025. Only buy from them if you're absolutely certain about your choice.

Ordered a bag on September 12th heading to New York. USPS grabbed it claiming the postage was bogus and now it's stuck - won't be delivered or sent back. Lost 140 bucks and got absolutely no response from the company.

I saw the negative feedback and almost didn't pull the trigger, but my impulsive side took over. Totally different experience than what those reviews described. Ordered the Elements Tech Case Mini on July 5th. They let me know shipping between countries takes around 10 to 15 days, which seemed fair. Shipped July 8th and I had it July 18th - 13 days total from order to door. The bag itself surprised me in the best way. For what I paid, the quality exceeded my expectations. The fabric feels sturdy and built to last, and the bag looks exactly like the pictures. Stitching is neat, interior lining is gentle on devices, and the zippers actually look waterproof. Got two straps in the box - a regular one and one with a quick-release clip - and both feel premium. I don't usually write reviews, but given all the harsh feedback on this company, I felt like sharing that my experience was genuinely solid.

Paid top dollar for the Alpaka Elements Backpack with the understanding it was waterproof, but light rain gets through the zippers. When I pointed this out, Alpaka said it's intentional, not a mistake. They mentioned offering a waterproof cover almost a year ago and I've sent multiple emails plus two separate support tickets asking about it. Radio silence. So I'm stuck with an expensive backpack that isn't actually fully waterproof and support that ignores me.

Bought something from their site and when it arrived, the color was totally off from what the website showed. Started the return and learned that anyone outside the US and Canada has to ship back to Melbourne, Australia at their own cost. The return postage alone exceeded what the item cost me. This is insane, especially if you get a defective product on their pricier or heavier items - you'd lose serious money sending it back. My recommendation: skip this retailer and buy local or from someone with reasonable return policies that won't bankrupt you if you need to return something.

The team responded quickly to my messages, so customer service wasn't the problem. The real issue? The shipping crawls. I'm in Melbourne where they actually have a store, yet my order came from Hong Kong for some reason. It supposedly left on the 3rd, and by the 13th, nothing had moved on the tracking. I've got travel plans coming up and zero faith this arrives in time. Pretty letdown to start things off with Alpaka this way.

Absolutely terrible customer service here. I tried reaching out for three straight days trying to cancel my order and they completely blew me off. Avoid this place like the plague - they're not worth your time or money.

Worst customer service around. They cancelled my order saying my IP wasn't matching my billing address. I told them this is just an Apple privacy feature keeping trackers away and that I've ordered from them before using the same account, plus I went through their two-factor authentication. Their solution? Just buy it again with PayPal. They could've simply emailed me from my previous purchase info to verify, but nope. Seems like they've forgotten how to treat customers once you grow.

Own a Shiftpack V2 and ended up misplacing the chest strap from one side. Reached out to Alpaka about buying a replacement and they actually sent me one at no charge. They got back to me fast and their service was genuinely thoughtful.