Applian Technologies develops multimedia software including music recording and streaming applications. This page aggregates customer ratings and reviews to help shoppers understand what current and past customers experience with the company's products, licensing practices, and customer service.
Applian Technologies Reviews
1.8
16 reviews
What Shoppers Say About Applian Technologies
Created with AI, based on recent reviews
Applian Technologies is rated 1.8 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaints center on the company's shift from permanent licenses to time-limited subscription and renewal models, often without clear communication to existing customers. Shoppers report that licenses expire without warning, software reverts to trial or demo mode when subscriptions lapse, and customer support becomes unresponsive when customers request refunds or clarification. Additional frustrations include a website outage that prevented license validation and forced customers into demo mode despite having paid for access. A small minority of reviewers (19 percent) rate the company positively, though their specific feedback is not detailed in recent submissions.
The core issue driving negative sentiment is what customers perceive as deceptive licensing practices: original perpetual licenses being converted to subscription models without explicit notice, unclear expiration terms on purchases, and aggressive upgrade prompts. Long-term customers who have purchased from the company for years express particular frustration at having to repeatedly pay for renewals or face loss of functionality. The lack of responsive customer service when disputes arise compounds customer dissatisfaction. Shoppers consistently advise others to avoid the company entirely.
Customer Reviews (16)
Sorted by: Most recentKevin W.Nov 14, 2024
After reading all the negative reviews about Applian's behavior, I want to say thanks to everyone for speaking up. When their practices affected me personally, it hurt. I sent complaints about their tactics and bullying but got no response. I was shocked to find out this is happening to so many customers. Over the years I spent quite a bit on their products between upgrades and full purchases. Now I use aTube Catcher instead, which is free, does everything Applian's software did, and even adds a Cast to TV feature. Users can donate if they want to support the developer, but there's no pressure like you get from Applian. This company doesn't deserve even one star.
Jessica M.Nov 14, 2024
I downloaded their media splitter tool and ran into serious problems right away. The joining function kept crashing before finishing, which corrupted both my original file and the copy. Getting help from customer support felt like going in circles on their website. I ended up using a free online tool instead to do what they claim their paid software can do, then had to manually fix the results. Their programs used to be much better. I can't recommend this software since the support is nonexistent and all they offer are pages of FAQ documents.
Anthony K.Sep 29, 2024
I bought the latest version of Replay Music but couldn't get it to download no matter what I tried. I had used their Replay Music for years and was happy with it before this. Something clearly shifted with how they run things. I gave up trying to make it work.
Rebecca D.Jun 5, 2024
I've been running different programs from the Applian Suite for more than ten years. Since I'm in Australia, some of their products don't function in my region. Sure, I've hit a few minor bugs along the way, but I'm completely satisfied overall and highly recommend them. They do have customer service staffed by real American people, though they can be tough to reach. And yes, they release updates on a regular basis with automatic improvements to the software.
Jennifer P.Jun 5, 2024
I've had several programs from Applian's suite running for over ten years now. Not all of their products are available in my area, but overall I'm very satisfied with what I use. Yeah, there are occasional hiccups, but nothing major. One hundred percent happy and would suggest them to others. They do have real customer service with actual people based in America, even though they're tough to get ahold of. Plus they push out regular updates automatically to keep things current.
Gregory F.Apr 8, 2024
My credit card got charged by Applian but I never got an order confirmation or license codes. Their help desk won't respond to me. I'm really unhappy with this company. They're telling me they can't find any record of my transaction, yet the money came right out of my account. Please refund what I paid.
Applian Technologies Review FAQ
What is Applian Technologies' average rating on RetailCoupons.com?
Applian Technologies is rated 1.8 out of 5 based on 16 customer reviews. The majority of ratings are one star, with a small percentage of five-star reviews.
What are the most common complaints about Applian Technologies?
Shoppers most frequently complain about licensing model changes, particularly the conversion of perpetual licenses to time-limited subscriptions without clear advance notice. Customers report that software reverts to trial or demo mode when licenses expire, and that expiration terms were not clearly disclosed at the time of purchase. Additional complaints include unresponsive customer support and a website outage that prevented license validation.
Do customers recommend purchasing from Applian Technologies?
Based on review sentiment, the overwhelming majority of recent customers advise against purchasing from Applian Technologies. Reviewers explicitly state to 'avoid' or 'stay away' from the company. Only a small minority (about 19 percent) gave positive ratings, though detailed positive feedback is limited in recent reviews.
What licensing issues do customers report?
Customers report that licenses expire after a set period, reverting software to trial or demo mode, even when they believed they had purchased permanent access. Many state they received no notification of expiration dates at purchase. Some long-term customers report being repeatedly prompted to pay for upgrades or renewals to maintain basic functionality of software they previously owned outright.
How can I write a review of Applian Technologies on RetailCoupons.com?
You can share your experience with Applian Technologies by submitting a rating and review on this page. Your feedback helps other shoppers make informed decisions and gives the company insight into customer concerns. Reviews should be based on your actual experience with the company's products or services.