Ash & Erie Reviews

They send the wrong stuff and then you can't get ahold of them. Communication is basically nonexistent and there's no phone line to call.

It's been several weeks since submitting my previous complaint and I'm still waiting on my refund for two unopened shirts I returned because they were the wrong size. Nothing. Don't buy from this company because they can't be trusted. Plus the prices are way too high for what you get. Good concept but they really dropped the ball.

Picked up a crewneck and the material felt a little off but I liked how it looked so I kept it. After one wash following their instructions (cold water, hang dry), it's permanently wrinkled and looks like it's been sitting in a laundry basket for weeks. I was able to return the other stuff without any problems. This review is really about how bad their sweatshirts and crewnecks are. Wouldn't suggest it to anyone.

Their stuff is generally pretty good quality and fits better than most standard sizes you find everywhere. I had a pair of pants split along the seam after wearing them for about a year but other than that no complaints about durability for a pricey brand. My real issue is they're constantly out of stock in small sizes. A company that's supposed to cater to shorter guys can't seem to keep smalls in stock. I'm 5'5" and slim so this brand should be perfect for me but I can never find what I want. They're losing a lot of sales because of this.

The jeans arrived quickly and fit perfectly at first. My husband wore them on vacation to dinner and a concert and they completely fell apart. The fabric stretched out, everything sagged around the ankles, and the button wouldn't stay fastened. After washing and ironing out all the wrinkles they still looked terrible. He wants them back but they won't accept returns on worn items. These are $102 jeans and they're keeping the money. Most retailers like LLBean or even Walmart will take things back. I've seen pages of their pants on eBay selling for $18 so we're not the only ones who got burned.

Total letdown all around. I'm in Detroit so when I found out they were on Washington Boulevard downtown I thought it would be perfect for some shopping. Drove down, got through security to reach their office and discovered they don't have an actual retail store just offices since they only do online sales. Some employee offered to show me samples and pulled out a clothing rack that looked like something from a discount resale place with stuff everywhere and bent up hangers. I was ready to buy shorts, pants, and shirts but walked out with nothing. They missed out on a customer. Really bad experience. Won't be going back.

This company is stuck in the past when it comes to how they handle orders. No accounts or anything so returns are a nightmare. They hold onto your money forever and claim they're too slammed to process returns. You'll get spammed constantly but they use the same email for customer service and marketing so you can't even block them properly if you actually need help. Getting a refund is basically impossible with these people.

Getting spammed by this company every single day. Had to end up blocking their calls.

Their return policy is garbage. I sent back 3 brand new unworn items still in their packaging and they said one was worn and dirty and sent photos to prove it. When I got that item back it looked perfect. It seems like something happened to it while they had it but now they're saying it's my problem. I wish I'd taken pictures before sending it in. Never buying from them again.

Ordered an XLarge sweater and it fit like a medium. Tried returning it within 30 days but all they kept offering were gift cards and discounts off the refund. Ended up getting back less than $20 on the return. Absolute worst return experience ever.