Ash & Erie is an online apparel retailer offering clothing and accessories. This page features independent shopper reviews and ratings to help you understand what customers experience when ordering from ashanderie.com, including product quality, shipping, customer service, and return policies.
Ash & Erie Reviews
1.5
18 reviews
What Shoppers Say About Ash & Erie
Created with AI, based on recent reviews
Ash & Erie is rated 1.5 out of 5 by 18 shoppers, with the vast majority expressing serious dissatisfaction. Recurring complaints center on durability issues (fabric stretching, seams splitting after minimal wear), defective garments arriving (wrong items, poor quality control), and severely inadequate customer service. Shoppers report difficulty reaching the company, unresponsive communication channels, delayed or missing refunds, and no phone support. Several reviewers also note persistent out-of-stock issues in smaller sizes and prices that do not match the quality delivered.
A small minority of shoppers praise the fit and general concept of the brand, with one reviewer noting that most items held up well over a year despite premium pricing. However, these positive experiences are heavily outweighed by complaints about product failures after one wear or wash, lack of accountability, and the company's inability to manage customer issues professionally. The overwhelming pattern suggests systematic problems with quality control, order fulfillment, and customer support that have eroded trust in the brand.
Customer Reviews (18)
Sorted by: Most recentLori G.Dec 19, 2023
Really well made clothes that fit just right. It's awesome to finally find something that works for shorter guys. Great bang for your buck.
Mike R.Dec 13, 2023
Ordered three Chino pants and after just two washes they looked completely baggy and shapeless. Plus the seams were coming undone all over the place. When I reached out to customer service about returning them, they basically refused. They offered me 25% off future purchases or just $50 total even though I paid over $300 for these pants. They said they'd replace them because of the thread damage but honestly I don't trust the quality anymore so I said no thanks. The sizing works great but the actual quality of the clothing is disappointing and their customer service isn't willing to stand behind what they sell if you're outside their 30 day window. I'm done shopping here because I don't feel like a valued customer.
Brandon T.Jul 2, 2023
Got a Henley shirt and it started falling apart after just one wash. Looks like I've owned it for years even though I barely wore it. The fit is nice but the fabric quality is really disappointing.
Cary O.Apr 26, 2023
The pants themselves are great but returning them is a headache. I'm not shopping here anymore because of it. I wanted to exchange for a different size and style but their return process was so frustrating I decided against it. I've sent 4 emails asking how to return something and still haven't gotten a straight answer.
Scott D.Apr 1, 2023
I'm honestly shocked by all the bad reviews about Ash & Erie because my experience has been totally different. Everything I've ordered has been good quality even though the prices are steep and their customer service has been helpful. Some sizing can vary between items but returns and exchanges are free and super easy. Found them through The Modest Man Blog and I'm really glad I did. It's nice to buy clothes that don't need alterations right out of the box.
Rick M.Feb 2, 2023
Bought some joggers that fell apart immediately. The company doesn't have a working phone line, and getting responses from customer support takes forever. After I sent the items back, I waited a whole month before my refund finally showed up. Skip this place.
Nancy W.Dec 9, 2022
We ordered during their big post-Thanksgiving sale in 2022. Found some great shirts for my husband on sale at $66 each with free shipping so I grabbed 5. When they arrived, turns out he already owned 2 of them. We wanted to send back 2 shirts but there's no real phone support even though they list a number. Customer service emails take days to answer. How do they even run a business without a phone? They offer store credit instead of returns but when you go to pick something the inventory is basically empty. Now customer service won't respond to any of my emails and I feel like I got scammed out of my money.
Ash & Erie Review FAQ
What is Ash & Erie's average rating on RetailCoupons.com?
Ash & Erie is rated 1.5 out of 5 based on 18 customer reviews. The rating distribution shows that 83 percent of reviews are one star, 6 percent are two stars, and 11 percent are five stars, with no three or four star ratings.
What are the most common complaints about Ash & Erie?
The primary complaints involve product durability, with shoppers reporting that garments stretch, shrink, wrinkle permanently, or seams split after one wear or wash despite following care instructions. Additional issues include receiving wrong items, poor communication and unresponsive customer service with no phone support, delayed refunds on returns, and frequent out-of-stock situations in smaller sizes.
Do customers recommend shopping at Ash & Erie?
Based on the review data, the vast majority of shoppers do not recommend Ash & Erie. With 83 percent one-star ratings driven by durability failures, customer service problems, and refund delays, very few reviewers express confidence in the brand despite occasional praise for fit and design.
What positive feedback do some shoppers mention?
A small number of reviewers note that Ash & Erie's fit is superior to standard sizing available elsewhere and that some items demonstrate reasonable durability over extended wear. The brand concept itself is described as promising, though execution has fallen short for most customers.
How can I leave a review of Ash & Erie on RetailCoupons.com?
To share your experience with Ash & Erie, visit the store page on RetailCoupons.com and submit a review rating and written feedback. Your honest assessment of product quality, shipping, customer service, and other factors helps other shoppers make informed decisions.