ASTR the Label Reviews

Like other people mentioned, returning stuff to ASTR is kind of a hassle. You get 14 or 15 days max for a refund to your original payment method, which feels short. If you return between 15 and 30 days, they send a gift card instead. I tried using mine for a new purchase online but learned the hard way you've got to be super careful because if you have an existing account, the system will charge your credit card if the gift card doesn't get applied properly. That's what happened to me. I know I entered the card number but my regular card got charged instead. ASTR won't fix it either. Hopefully it won't happen again if I try using what's left of my card, but if it does, I'm reporting this to the BBB and my credit card company. On another note, I feel like their prices are too high for what you're getting quality wise. You can find comparable stuff for $30 to $50 less at other places. That's just my take anyway. Not sure where the extra cost is coming from since the quality isn't there and honestly matches lower priced brands like H&M.

They took down my review. The product quality is really bad. I left a negative comment about one of their pieces (a corset) and it never went live. The construction is terrible because the metal stays are breaking through the material and digging into my skin. They won't let my feedback be seen. I'd skip this brand.

I've shopped with them for years but I'm done now. They changed their return policy to charge you $5 on returns, which stings. For my recent order, I grabbed photos showing the same item marked down at another big store for half the price, which honestly says a lot about the actual quality. I also sent pictures of the piece still unused in the packaging from when it arrived. I asked about a partial refund or said I'd happily send back this brand new, unopened item so I could buy from the other retailer at their better price. They kept saying no after I tried chatting, calling, and texting. Their chat takes like 20 minutes per response, and if you don't like what they say, they just ghost you. They tell you the phone person is your only option and there's nobody above them to talk to. Really frustrating when a company won't work with loyal customers even once. Shop elsewhere!

Purchased a dress for a major event and it showed up damaged. I emailed photos of the broken elastic that made the piece unwearable but their team asked if fixing the straps would solve it. That was over a week ago with zero resolution and my family event is coming up this week. I'm out the money and out a dress. The customer support has been awful. I ordered straight from their website too.

Extremely bad quality and service. My order arrived damaged but since I was past their return window, they refused to do anything about repairs or a replacement. The dress can't be worn.

Got sent the wrong size. I'd ordered this dress for a really special wedding and needed it to fit the event's dress code. When it came, I cut the tags off without checking and discovered it was a completely different size than what I ordered. Way too tight. I had to rush out and drop extra cash on another dress since I got the wrong one. Now I'm stepping away from work again to call customer service during their limited hours, and this is my second attempt because last time I was stuck in a chat for over an hour with 20-minute gaps between responses before they just quit answering. Now they're saying I have to take time off work (need approval from my manager, and we're slammed right now) to ship it back before I get my money back. I thought a company that markets itself as the top wedding outfit destination would handle sending the wrong size better. Mistakes happen and I've been loyal for years, but not anymore.

Loved shopping here until I found out about their sneaky return situation. If you hit a certain number of returns in a set timeframe, they flag your account and switch you to a limited return status. That means a 15 percent restocking charge gets added. Super frustrating. Why say you've got free shipping and free returns and then penalize customers who are legitimately trying to find something that fits? Everyone shopping for dresses online knows things might not work out size or style wise. I stuck to their rules the whole time and now I'm stuck with this fee. Apparently they sent an email about this half a year back that I never saw. When I spoke to customer service, she just kept pasting the policy at me and saying I should've read it better. Not really helpful. If they're serious about this rule, it should be on their main store page OR I should get a heads up in my account when I log in before placing an order. This is my first purchase in six months but some.

HEADS UP: DO NOT ORDER FROM THEIR FACEBOOK SHOP! I bought a dress through their Facebook page for my sister's wedding because they had a deal running. I swapped it out once and then ended up returning it since neither size worked right. Instead of refunding me, they gave me store credit even though I sent it back well before the 28-day window they show on their site. I tried emailing and got no reply. I filled out two contact forms on their site and got nothing. After calling, a rep promised me a refund with an email by Monday. Neither happened. Eventually one of my form submissions got a response from another rep who seemed lost about refunding Facebook orders and said they'd look into it. I also reached out to Facebook support about the shop and spent weeks going in circles with an automated system before giving up on a real person. After over a month of this, ASTR sent me a useless response that just cut off mid-message.

Fantastic dress selection. I spotted them at Nordstrom originally and fell in love with what they offer. The construction is excellent and the pricing is fair for how nice everything is. Their collection is seriously top notch. I grabbed some dresses during Black Friday sales and I'm excited to wear them to something special. Their knit options are super cute and really feminine. They're definitely in my top brands now.