AYR Reviews

Absolutely frustrating experience with this company. I bought some jeans that didn't fit right, so I went to return them only to be told they were final sale. How is anyone supposed to order jeans from a brand they've never tried without being able to send them back? Fit is everything with denim. Getting in touch with customer service was a nightmare too - no direct phone line, just a callback system, and it took three tries and multiple days to even get an email response. They were stubborn and rude about the whole thing. All I wanted was to return the jeans, but when I contacted my credit card company to dispute the charge, they got even more aggressive. Before buying from this place, make absolutely sure their return policy actually exists. I won't be ordering from them again.

Be careful about what you're actually getting for your money here. I grabbed a couple pairs of jeans and some trousers, and yeah, their ads are everywhere on social media. But when you actually look at the quality and materials, you can find the same thing at other brands for way less - think Levi's or Everlane. The fit of the jeans is honestly pretty good, which is really the only reason I can justify spending that much. My tip: check out the specific material composition for each denim wash because they're not all created equal. Personally I'm not dropping $250 on jeans that are only 59% cotton. One more thing - I'm pretty sure they didn't put my original review on their site because I mentioned the material and price concerns.

I made a big order and one pair of pants didn't show up in my delivery. The only way to contact them is through email or voicemail, and I've been waiting over two weeks with zero response. I've left multiple voicemails and sent four emails about the missing item, but nothing. Interestingly, I sent another email asking about a different order's shipping date and got an immediate reply. So they're choosing to ignore my concerns about the missing pants. Their products are great, but if they're going to ignore customers when something goes wrong, I'll have to shop elsewhere. Fair warning to other shoppers.

This company is unreliable and frustrating. Back in November I ordered a pair of jeans, but a week later got an email saying their inventory was messed up and they were cancelling since they had no restock plans. Then in December, those exact same jeans were back available. I ordered them again since I loved my other pair so much. I contacted them several times asking for updates, they kept telling me the order wasn't in their system yet, then days and more than a week passed with nothing. Finally I got an email saying the inventory was wrong again and they were cancelling the order a second time. To make matters worse, I also ordered a shirt in the same size I always wear from them, and while they managed to actually ship this one, the fit and quality were disappointing. I've loved their shirts before, so something's definitely off now. I'm done ordering from them and I'd tell anyone else to look elsewhere.

Terrible customer service and shady practices. During the Black Friday sale, they advertised 20% off the whole site, but they didn't clearly mention that some items had non-returnable status like they normally do. I bought their pants thinking I had the standard return window, but they turned out to be really disappointing quality. When I tried to return them within the 30-day window, I found out they're marked as final sale. That should've been disclosed upfront, not after I already paid. Now they won't respond to my emails about it. This feels wrong to change the rules after the sale.

I'm really disappointed with how I was treated here. I placed an order and wanted to ensure I could get the product, but when I went to pick it up, they decided to charge me more than what I agreed to. That makes zero sense - if I'm locking in a purchase online, the price shouldn't change when I show up. The flower quality itself caused me problems too, and now they want to mess with pricing? The whole point of ordering ahead is to secure a deal. The staff member I dealt with was unprofessional and rude, especially when I asked questions he couldn't answer - instead of just saying he didn't know, he got defensive and nasty. I used to recommend this place, but now I tell people to go to the competitor down the street instead. It's a shame because his attitude really made a bad situation worse.

I want to talk about their customer service team. I lost a return package with about $1200 worth of clothing - the carrier never scanned it - and I was really worried. I called their support line and the person I spoke with totally calmed me down and explained that even if it was lost, they'd file a claim and take care of it. Turns out the package showed up later anyway, and she made sure I got my refund processed super fast. These folks are reliable and they really know how to make a customer feel confident.

I've bought multiple things from their men's line and most of it has been really good quality with great fit. One time I got a pair of shorts that were final sale and came without the drawstring. They immediately sent me a replacement pair for free and even included links to videos showing how to properly thread a drawstring. This isn't the first time they've gone out of their way to help me with an issue. I'm impressed with how they handle things.

The customer service rep I spoke with was wonderful and really took time to help me figure out which products would work best for me. She explained everything clearly and was super friendly throughout the whole process.

My first time ordering from this brand was really disappointing. I kept seeing their ads everywhere and finally decided to try them out. I ordered three items. Two weeks go by with no shipping update, so I reached out to find out what was going on. Customer service told me they didn't actually have two of the three items I ordered and were cancelling that part, but never told me when the remaining item would even be shipped. This tells me their inventory management is a mess and they're not organized. For the prices they're charging, you'd think they'd have their stuff together. I've heard from others with similar bad experiences here. Not placing another order with them.