AYR is an online retailer specializing in denim and trousers. This page aggregates customer reviews and ratings from shoppers who have purchased from AYR.com, providing insight into real experiences with the brand's products, shipping, returns, and customer service.
AYR Reviews
2.2
12 reviews
What Shoppers Say About AYR
Created with AI, based on recent reviews
AYR receives overwhelmingly negative feedback, with shoppers reporting significant frustration across multiple areas. The most commonly cited issues include unresponsive or difficult-to-reach customer service (with customers waiting weeks without response to inquiries), restrictive return policies that designate items as final sale without clear disclosure, inventory management problems that lead to order cancellations, and pricing practices that lack transparency, such as advertised sale discounts that exclude items without clear notification. Several reviewers also question whether the quality and materials justify the price point compared to established competitors like Levi's and Everlane.
Among the few positive experiences, some shoppers indicate satisfaction with the fit and quality of certain jeans when they do receive their orders as expected. However, these positive notes are vastly outnumbered by complaints about delivery issues, unclear return policies, unresponsive support channels, and concerns that the brand relies heavily on social media marketing rather than delivering consistent product value or reliable service.
Customer Reviews (12)
Sorted by: Most recentDaniel F.Oct 20, 2024
The designs look nice and the fabric quality is solid, but these people are aggressive and dishonest, and their customer service is awful. When I had an issue and couldn't get help, I mentioned I'd dispute it with my credit card company. At that point they actually threatened me, saying it would take 6 to 8 weeks to resolve if I went that route. My credit card company had it fixed in less than a day. They also lied about getting a return I shipped back - luckily I had my tracking number from the carrier so I could prove it. Without that and my credit card company backing me up, I would've been completely stuck. Their tracking links also don't work, even though they send them. Check out Everlane if you want similar styles with actually decent customer service.
Derek P.Sep 10, 2024
This company keeps sending me unsolicited mail and promotional materials even though I've repeatedly asked to be removed from their mailing list. This has been going on for almost two years now. On top of that, they've apparently shared my information with other sketchy clothing brands who are also bombarding me with unwanted mail. Just stay away from this place.
AYR Review FAQ
What is AYR's overall rating on RetailCoupons.com?
AYR is rated 2.2 out of 5 based on 12 customer reviews. The rating distribution shows that a significant majority of reviews are one-star ratings, with a smaller portion of five-star ratings and very few middle-range ratings.
What are the most common complaints about AYR?
Shoppers most frequently report problems with customer service responsiveness (including unanswered emails and voicemails), unclear or restrictive return policies that classify items as final sale without transparent disclosure at purchase, inventory and fulfillment issues such as order cancellations and missing items, and questions about whether quality and pricing are competitive with other denim brands.
Are there any positive aspects shoppers mention?
Some customers express satisfaction with the fit and quality of AYR's jeans when orders arrive as expected and return policies are honored as understood. However, positive experiences are significantly outweighed by negative ones in the review data.
What should I know about AYR's return policy before purchasing?
Multiple shoppers report being surprised to find that items were marked final sale and non-returnable, sometimes without clear notice at the time of purchase. Before ordering, review item-specific return eligibility carefully, as blanket return windows do not appear to apply to all products, especially during promotional sales events.
How easy is it to contact AYR customer service?
According to reviews, contacting customer service is challenging. Shoppers report that email and voicemail are the only listed contact methods, and response times are very slow, with some customers waiting two weeks or longer without acknowledgment of multiple inquiries about missing or problematic orders.