BaBylissPRO manufactures professional hair styling and grooming tools, including flat irons, blow dryers, clippers, trimmers, and curling irons. This page features customer ratings and reviews from shoppers who have purchased directly from BaBylissPRO, offering insights into product quality, durability, and customer service experiences.
BaBylissPRO Reviews
1.1
14 reviews
What Shoppers Say About BaBylissPRO
Created with AI, based on recent reviews
BaBylissPRO products are receiving overwhelmingly negative feedback from shoppers, with 14 reviews averaging 1.1 out of 5. The most consistent complaints center on product quality and durability: customers report items arriving used or defective, tools failing after minimal use (flat irons after a few uses, blow dryers overheating, clippers shorting out), and overall poor performance even on new purchases. Beyond product issues, shoppers cite serious customer service failures, including unresponsive email support, refusal to acknowledge problems, rude phone representatives, and difficult return processes. Several reviewers mention items arriving without proper packaging, warnings, or documentation.
The few shoppers who initially liked their purchases found that satisfaction was short-lived, with products malfunctioning quickly or consistently underperforming relative to their cost (ranging from $180 to $400+ per item or order). Unresponsive customer service appears to compound frustration when issues do arise. No recent reviews highlight positive experiences, and multiple shoppers express they cannot recommend BaBylissPRO products based on their experiences with both product reliability and customer support.
Customer Reviews (14)
Sorted by: Most recentSandra K.Feb 28, 2026
Ordered the compact flat iron and got an order confirmation right away. Got a processing notification a few days later, then received the item. Problem is, it showed up used with black residue on the top plate. No warning stickers, no cord protector, and no instructions included. Finding the return process was a hassle, and there wasn't even a return label in the box like there should've been. Plus you have to pay for shipping back a used product. When I tried calling, they only take calls during regular business hours Monday through Friday.
Tamara S.Jan 20, 2026
I absolutely loved the Babyliss Pro StyleSwitch blow dryer when I first got it. Used it 3 times over a couple weeks, and on the fourth time it overheated and shut down. It kept doing the same thing every time I tried to finish drying. Called customer service and they said I'd have to send it back before getting a replacement, though they cover the shipping. The problem started when the rep entered my email wrong, even after I spelled it out clearly. I never received any follow-up emails. A week later I called back and found out about the mistake, so they promised to send a new email. I got one about my complaint but was told to wait 24 to 48 hours for the shipping details. That never showed up either. I called again asking for rush shipping and they said no. Two weeks in and I still can't even send the dryer back. The customer service here is really lacking and they won't make things right.
Derek P.Dec 26, 2025
Honestly, I'd give negative stars if I could. Bought this as a gift and they charged my card instantly, but I never got the item. Over a month of trying to reach out via email and I haven't gotten a single response. Really disappointed.
Robert G.Sep 11, 2025
Our business ordered 13 clipper and trimmer sets and they started shorting out pretty quickly. The clippers and trimmers stopped working right, so we had to keep them plugged in constantly just to get them to run. When we asked for replacements while the faulty ones were being returned, they refused. For a $5000 order from a franchise operation, the treatment was incredibly disappointing. We're definitely switching to a different brand next time.
Lisa H.May 10, 2025
I picked up a straightener, curling iron, and wave iron and all three are terrible. The straightener quit after just 5 uses. The other two need tons of product sprayed on them to make anything last. I spent $400 on these tools and they're completely useless. On top of that, customer service won't respond. I can't recommend this stuff to anyone.
Jessica R.Mar 26, 2025
Customer service was absolutely terrible. The person who answered the phone was incredibly rude and wouldn't even let me explain what went wrong with my $180 trimmer. Zero effort to help or even listen. She just kept pointing me to the warranty information and claimed I was being abusive when I wasn't. This whole experience was a joke.
Patricia D.Feb 10, 2025
The customer service rep was unpleasant to deal with. She had no interest in helping, spoke in a flat tone, and was generally dismissive throughout the call.
Sofia C.Oct 5, 2024
Got a flat iron that arrived without proper packaging and it had noticeable scratches all over it. Looks like it was already used before they sent it to me.
Priya M.May 13, 2024
Avoid this company. I got an open box item that had already been used, and it came with hair still inside. I've contacted their customer service multiple times asking to send it back, but they keep refusing. Don't waste your money on Babyliss products.
Angela W.Dec 23, 2023
Customer service here is a nightmare. I tried canceling before the items shipped and couldn't get through to anyone. Then I asked about returning the stuff, but never got a return label even though they said they'd email it within two business days. The other option is waiting 30 business days for them to mail it. It's absurd. I'm not buying from them again and I can't recommend this place to anyone.
BaBylissPRO Review FAQ
What is BaBylissPRO's average rating on RetailCoupons.com?
BaBylissPRO is rated 1.1 out of 5 based on 14 customer reviews. The vast majority of ratings are one star, with 93 percent of reviews giving the lowest possible rating.
What are the most common complaints about BaBylissPRO?
Shoppers most frequently report that products fail or malfunction shortly after purchase or arrival. Specific issues include flat irons stopping working after just a few uses, blow dryers overheating and shutting down, clippers and trimmers shorting out, and tools overall failing to perform as expected. Customers also report receiving used or defective items, missing documentation and packaging, unresponsive email support, unhelpful phone customer service, and difficult return processes.
Do shoppers recommend buying from BaBylissPRO?
No. Reviewers explicitly state they cannot recommend BaBylissPRO products, citing poor durability, product defects, and inadequate customer service. Multiple customers describe wasting significant money on items that failed quickly or arrived defective, with little recourse when problems occur.
How are BaBylissPRO's ratings calculated on RetailCoupons.com?
Ratings are computed from verified customer reviews of purchases made directly from BaBylissPRO. Each review includes a star rating (1 to 5) and optional written comments. The overall rating reflects the average of all submitted reviews.
How can I write a review of BaBylissPRO on RetailCoupons.com?
If you have purchased from BaBylissPRO, you can submit a review through RetailCoupons.com detailing your experience with product quality, delivery, customer service, and other relevant factors. Reviews help other shoppers make informed purchasing decisions and provide direct feedback to retailers.