Badgley Mischka specializes in formal footwear and accessories, with a focus on occasion wear such as wedding shoes and evening styles. This page aggregates customer reviews and ratings for the official Badgley Mischka store to help you understand what shoppers experience when ordering from badgleymischka.com.
Badgley Mischka Reviews
1.3
13 reviews
What Shoppers Say About Badgley Mischka
Created with AI, based on recent reviews
Badgley Mischka receives overwhelmingly negative feedback from shoppers, with 13 reviews averaging 1.3 out of 5. The most common complaints center on customer service responsiveness and refund processing delays, with multiple shoppers reporting unresolved refund requests spanning weeks to months after returning items. Additional recurring issues include product quality concerns (such as adhesive corrosion and gems detaching from shoes), receipt of pre-owned or damaged merchandise sold as new, unclear return policies (particularly regarding final sale items), and unexplained deductions from refund amounts that customer service refuses to clarify.
A small minority of shoppers have had positive experiences with Badgley Mischka, but positive feedback is minimal compared to the volume of complaints. The central theme across negative reviews is poor post-purchase support, with customers citing dismissive or unresponsive interactions with customer service when attempting to resolve legitimate issues with product condition, sizing, or refund status. Shoppers consistently report difficulty obtaining clear communication from the company regarding return policies, refund timelines, and the reasons for partial refunds or denials.
Customer Reviews (13)
Sorted by: Most recentEmma B.Apr 13, 2022
The shoes themselves were great but they had manufacturing defects. Getting help from the company has been a nightmare. I reached out through Instagram, Facebook, and email multiple times and they'd respond here and there but then go silent. I even called several times and offered to pay for replacement parts and shipping myself, but they kept saying they'd look into it and then disappeared. I won't be shopping with them again.
David K.Sep 16, 2021
My order took longer than expected to ship because of delays with their carrier, and then things got worse when the package got stuck at customs in my country and was sent back. I reached out directly to address the problem and asked for a refund, sending multiple emails. Nobody got back to me for over three weeks. It's really frustrating when a company won't respond to customer inquiries.
Lisa C.Nov 28, 2019
I wish I could give zero stars. I purchased shoes from them about a year ago and after just three wears, they fell apart. I emailed them in July asking for help and they took about a week to respond, saying they'd send replacement stones and that their team would need 45 days to investigate the broken strap. I was understanding and waited. Nothing happened and I never got the stones. When I followed up at the end of October, they've been silent since. I even tried contacting the retail store where I bought them, but they couldn't get answers from their supplier either. The support has been absolutely terrible.
Badgley Mischka Review FAQ
What is Badgley Mischka's overall rating on RetailCoupons.com?
Badgley Mischka is rated 1.3 out of 5 based on 13 customer reviews. The vast majority of reviews are one-star ratings, reflecting significant customer satisfaction issues.
What are the most common complaints about Badgley Mischka?
The most frequent complaints involve slow or unprocessed refunds (some lasting two months or longer), unresponsive customer service, unclear return policies (especially regarding final sale items), unexplained deductions from refund amounts, and quality issues with shoes such as adhesive corrosion, loose gems, or products arriving in pre-owned condition.
Do shoppers recommend Badgley Mischka?
Based on review data, the overwhelming majority of shoppers do not recommend Badgley Mischka due to customer service failures and refund processing problems. Only a very small percentage of reviews are positive.
What should I know about the return and refund policy?
According to reviewer feedback, Badgley Mischka's return policy lacks clear communication on its website. Shoppers report confusion over final sale restrictions, unexplained refund deductions, and significant delays in receiving refunds after returning items. Customer service has been described as unresponsive when shoppers inquire about these issues.
How are ratings calculated for Badgley Mischka on RetailCoupons.com?
Ratings are based on verified customer reviews submitted to RetailCoupons.com. Each review includes a star rating (1 to 5) and written feedback from shoppers about their experience. The overall 1.3 rating reflects the average of all submitted reviews.