baggallini Reviews

Bought a bag this week as a gift for my mom and had several frustrating experiences as a first-time buyer. I signed up for text alerts and used a 15% discount code for my purchase. Within seconds of ordering, I got a text offering 30% off my first order. I called customer service to ask about adjusting my price, but they refused. Then my package went missing. When I contacted them again to see if they offered any buyer protection or if I could at least get a 30% coupon (or even 15%) for the inconvenience, they said no. They weren't particularly pleasant about it either. It seems odd that they wouldn't want to take care of a new customer with some kind of discount. I'm not planning to shop there again.

Someone gave me a bag as a gift that still had tags on, so it had never been used. Within a short time of wearing it, the zipper snapped and the leather handle started falling apart. I reached out to customer service back in mid-October just wanting information, not even asking for a replacement. They've sent me 6 responses so far, but each one has been a copy-paste reply with zero actual engagement with what I was asking about.

Their customer service won't respond to anything. I ordered two items on October 3 and they were supposed to arrive at my home in Pennsylvania by October 16. I watched the tracking info on the shipping carrier's site and saw my package land at a mail facility, where it sat for ten days. Then for some reason it got sent to a PO box we own in New Hampshire without anyone asking us about that. I tried reaching Baggallini three times through their website and called twice. On October 27, someone told me they'd send replacement items in 3 to 5 business days and would handle getting the misdirected package back. But the very next day, I got an email saying I need to contact the PO myself and have them reroute my stuff, on my own dime. I needed those items for a trip and won't get them in time. I really wish I'd gone with a different company that handles shipping issues better.

Ouch! I really do love Baggallini bags and have owned several throughout the years. As an airline pilot, I'm always on the hunt for functional, well-built bags that are versatile, and this company definitely delivers in that department. But my interaction with their customer service today was rough. I placed an order over $200 and immediately realized I should have paid extra for expedited shipping. I called and spoke with a rep who told me that once an order goes through, they can't upgrade to faster delivery, even if you're calling literally moments after placing it. I was genuinely shocked. That's not the kind of service I'd expect.

Don't get me wrong, I really like these bags, but their customer service is awful. They messed up the SKU and sent me a backpack in the wrong color. Getting an exchange sorted out has been a real hassle, and the situation still isn't fixed.

I picked up three of their crossbody travel bags through Target Online and couldn't have been happier! Super straightforward ordering process. The estimated delivery was 4 to 5 days, but they showed up after just 2 days. I bought three because I couldn't decide on the right size. Each one was exactly what I imagined and honestly even better than expected! I ended up only keeping one, so I returned the others. Returning to Target was incredibly easy, just brought them back within the return window with tags still on, and got a full refund back to my card. My final choice is perfect for what I need, really well constructed, and doesn't scream travel bag. So many useful pockets and the zippers are smooth. I'm totally satisfied!

I tried placing an order on their website with my card but couldn't get it to go through

The bags themselves are decent, but dealing with their customer service has been a nightmare. Their website isn't user-friendly either. I had trouble accessing my order history and was told by support that it wasn't possible to view it. I also tried posting a negative review on their site, but they blocked it. Next time I need a bag, I'll just go through Amazon or Costco since they actually know how to treat customers.

Tried placing an order online yesterday and got an error message. Called Monday morning and got a helpful agent who tried to help troubleshoot. We attempted the same card again with no luck. Then we tried a different card, same issue. The agent couldn't process the order directly but took down my info for someone to follow up. Never heard back after that. Both cards work fine everywhere else. After 4 days of calling and asking for escalations, still no callback. Apparently they clear out their escalation queue every day. I gave up trying. Really disappointing company overall.

These bags are honestly the best I've ever owned! I spotted a travel crossbody bag at a store and decided to give it a shot. I was blown away by how well organized it is. There's a pocket for practically everything, and it all fit so well. The outside zipper compartments are super easy to keep track of, so I can dedicate one for keys, another for my phone and pen, another for tissues and business cards, and I never have to dig around in a messy purse searching for things anymore. Whoever designed these bags was really onto something! The amount of time I save not having to rummage through my purse is fantastic!