Bally Reviews

Don't waste your money on a Bally backpack. Three years ago I spent a lot of money on one and the zipper on one of the front pockets broke. Now the bag is basically unusable. When I contacted their customer service, they were completely unhelpful and only offered me a small discount on another purchase. Why would I buy from them again when the quality is so bad for the price? Bally clearly doesn't stand behind their products when something goes wrong, and they've lost me as a long-time customer. It's really unprofessional.

These shoes are of terrible quality for what you're paying. This is definitely not a luxury brand. I purchased a pair and the heel started peeling off the very first time I wore them. When I asked if they could fix it, they refused and called it normal wear and tear.

After Bally shut down their physical locations, I decided to order online. When I needed to send back an expensive purchase, the whole process turned into a headache. I've been a loyal Bally customer for over 15 years and genuinely appreciate their products, but their return system is terrible. Three weeks have passed and nothing's resolved, so I filed a chargeback with my credit card company. It's really disappointing. I'm honestly reconsidering my relationship with this brand at this point.

The Bally sandals left marks all over my feet and ruined my skin. They're hands down the worst pair of sandals I own. It's really disappointing because these are actually the first sandals I've ever worn that caused this kind of problem.

I ordered and paid for sneakers on your website on June 22nd. It's now been two weeks and the order still hasn't shipped. I reached out to customer support a week ago and was assured it would go out soon. Nothing happened. I've messaged your Instagram account multiple times and left comments on posts, but all I get are vague reassurances with no follow-through. This is unacceptable for a company of your stature. You took my payment right away but haven't done anything to actually deliver what I paid for. No shipping date, no explanation, just silence and delay. I need you to actually step up, stop brushing off customers, and either ship my order immediately or give me a full refund right now. I expect a real answer today with either tracking information or a refund started. If you keep dodging me and making empty promises, I'll take this to consumer protection agencies and make it very public.

The service here is terrible. After placing my order, I waited around for days and then got a cancellation notice with no explanation. On top of that, they didn't even start the refund process when they cancelled it. I've sent multiple questions but haven't heard back from anyone.

This has to be one of the worst online shopping experiences I've had. If you're thinking about placing an order here, I'd strongly suggest you reconsider. First, delivery takes forever with zero communication, and I missed the delivery window both times. The sizing is completely off and nothing actually fit. Then when you try to return items, that's where things fall apart. Their customer service ignores emails, I sent over 10 with no response, and phone calls go nowhere. Even scheduling a call back didn't help. After nearly two weeks, they only responded to me on Facebook and finally started processing a refund. I thought I was done with this nightmare, but after they received my return ten business days ago according to tracking information, I've heard absolutely nothing and been completely ignored. So now I'm doing a chargeback too. I've been shopping online for over a decade and deal with e-commerce daily as part of my job, but I've genuinely never experienced anything this bad before.

Total scammers! You can't return anything they sell. They won't even provide you with a return label. Just avoid this place entirely.

The refresh service claim is totally misleading. My boots were supposed to go to Switzerland for service but got sent locally instead and ended up damaged. The replacement pair they sent doesn't fit right and they won't do anything about it. They even tried to get me to pay for another refresh service. The real problem is their refresh service shrinks the shoes and caused my toes to blister trying to wear them. This whole thing is a scam and I'd steer clear.

They charged my bank account 21 dollars but never actually applied it to anything in my account. When I finally got through to a representative after an incredibly long wait, they were really rude about the whole thing. Then they just shut down my entire account. If you're even considering doing business with these people, good luck to you.