Beautycounter Reviews

I'm 70 years old and giving Beautycounter five stars straight up. My daughter who's a healthcare worker did tons of research and found that Beautycounter was the only brand avoiding certain harmful chemicals. I've been using it since 2021 and it's the best. The price is fair too. I tested everything first before deciding to support them because I don't promote stuff I'm not sure about. Back in my 40s I had to scrape together cash just to buy products and I'd get terrible reactions with burning and swelling. Awful experience. I'd go to the big department stores for makeup and keep running into the same issues. With Beautycounter I've had zero problems.

I dropped several hundred bucks on their products and honestly I wish I'd kept my money. Their supposedly waterproof mascara is anything but. The Vitamin C serum is legit great and the hydrating lotion really is fantastic, but everything else bombed for me. Broke out like crazy and I'm done with it. I guess it comes down to having different skin, but it just wasn't my match.

I never agreed to get charged monthly, but somehow I ended up with 3 orders of vitamin C serum on repeat. Had to call customer service twice just to cancel it, and they kept shipping to different addresses and billing my card anyway. I only wanted one item originally. By month four I had moved and missed the last delivery, but they still charged me for it. Called again about the cancellation and was assured I'd get my money back, except my card was never credited. I ended up paying $95 three separate times and have unopened boxes taking up space in my house for weeks. Their customer service is honestly terrible and disorganized.

I've been buying from Beautycounter for several years now and I'm really into their stuff. It feels like the quality version of a luxury brand but without all the questionable chemicals. Wish they'd come out with some amazing holiday gift sets like they used to make back in the day. What really gets me is their commitment to pushing for cleaner beauty standards in Washington. Knowing they're fighting for what's right makes me way more likely to stick with them.

These cosmetics are wonderful and super high quality with really good ingredient formulas.

I wanted to share feedback about my recent purchase and the return process. The company told me I have to wait until the item arrives at my house before I can even start a return, which doesn't make any sense since my order is still sitting in their warehouse and hasn't shipped yet. The whole thing feels backwards and poorly thought out.

Their shipping is consistently fast and the products are solid. Yeah they cost more than drugstore brands but they're right in line with other premium clean beauty lines. Since switching to their foundation and moisturizer my skin has gotten noticeably clearer. I'm pretty selective about what I buy but the items I do choose work great for me.

Got the Beautycounter pink travel set back in July 2020 but with everything shutting down we never ended up going anywhere so it just sat in my medicine cabinet. When I looked at the eye cream with the dropper applicator, it was almost full. Never actually used it since I was saving it for the trip, but six months later it was halfway empty. Something's going on with that bottle design because the product is clearly leaking or evaporating. Most people might not catch this while they're actively using the stuff but it's definitely happening. Not pleased about it.

These products are fantastic for both me and my partner. Can't say anything but good things about Beautycounter, their items, pricing and how their team treats customers.

I really like most of their products, but I got a brand new serum that arrived expired or degraded. Opened it up and it smelled off, was way too thick and totally unusable so I had to toss it. Called customer service and they told me since over 60 days had gone by they wouldn't accept a return. I get that their stuff is natural and might have a shorter window, but they should give customers a heads up about potential shelf life issues. Would've been nice if they at least offered a replacement given I'm a loyal customer, but they didn't go that route. Disappointed by how they handled it.