Beautycounter is a clean beauty cosmetics brand focused on formulating products without potentially harmful chemicals. This page features honest shopper ratings and reviews from RetailCoupons.com to help you understand what real customers experience with their products and service.
Beautycounter Reviews
3.1
15 reviews
What Shoppers Say About Beautycounter
Created with AI, based on recent reviews
Beautycounter shoppers are sharply divided in their opinions, with ratings clustering at the extremes. Supporters praise the brand's commitment to clean beauty and avoiding harmful chemicals, highlighting specific products like the Vitamin C serum and hydrating lotion as effective and worth the premium price. Many loyal customers report years of repeat purchases and appreciation for the quality formulations. However, a significant portion of reviewers report serious frustrations with the service side of the business, including unauthorized recurring charges, difficulty canceling subscriptions, and confusing return policies. Some customers also report that products caused breakouts or failed to perform as advertised, suggesting potential skin compatibility issues.
Customer Reviews (15)
Sorted by: Most recentElena S.Mar 12, 2020
The actual products are fine but way overpriced. I'd probably keep buying except my membership got cancelled because they thought something was fraudulent when there wasn't. Their fraud team said I could follow up with questions but they've ghosted me on every message, which is super unprofessional. I opened multiple tickets with regular support and they basically told me it's no big deal and I can still shop without the member discount. That's incredibly insulting when there was zero fraud involved. Also they won't do price adjustments if something goes on sale right after you buy it, even within a day or two.
Derek J.Jan 30, 2020
As a guy I grabbed the CounterMan line and I'm really happy with it. The oil free face lotion is my go-to, doesn't leave you feeling greasy and has a fresh clean scent without being super heavy handed like most men's products. My skin feels amazing and I'm confident in this brand.
Brittany L.Nov 13, 2019
These products genuinely work for my skin. For years I dealt with combination dry and oily skin from all the chemicals in my regular makeup. Switched to Beautycounter and it cleared up super fast. Love that it doesn't sting or leave my skin feeling parched. They really make solid makeup. One thing I wish they'd change is selling eyeshadows as full palettes only. I'd love to buy individual colors instead of being forced to get a bunch for $90. That part stings pricewise, but their foundation is actually reasonably priced and the concealer and setting powder are great deals. That powder seriously lasts forever if you don't drop it. Overall Beautycounter is excellent.
Sarah M.May 24, 2019
I've bought around 15 items from BeautyCounter and have been a Band Of Beauty member since early 2018. Their products are pretty hit or miss for me, honestly about half work and half don't. Plus they're really pricey. I do appreciate how open they are about what goes into their stuff, but I'm not a fan of their industry lobbying efforts. Also wasn't thrilled when they partnered with a certain celebrity for their Mother's Day campaign in 2019 who didn't seem like the right fit. The wins for me have been their Daily Clarifying Shampoo and Conditioner, Charcoal body bar, Flawless in Five set, and their Kids cleansing wash. I'd skip the adaptive moisturizer, the citrus mimosa body lotion (totally ineffective), their facial oils with Jasmine and Ylang Ylang scents (also do nothing), and the Moisturizing line for hair (made mine super greasy).
Jordan R.Apr 26, 2019
Someone fraudulently used my credit card and made about 20 charges from their website on a shopping spree. When I asked them to provide the name of who committed fraud on my own card, they refused to give me any information and protected the thief instead. That's pretty shocking.
Beautycounter Review FAQ
What is Beautycounter's average rating on RetailCoupons.com?
Beautycounter is rated 3.1 out of 5 based on 15 customer reviews. The ratings show a polarized customer base, with 47 percent giving five stars and 33 percent giving one star.
What do customers praise most about Beautycounter?
Shoppers frequently commend Beautycounter's ingredient transparency and commitment to avoiding potentially harmful chemicals in cosmetics. Specific products like the Vitamin C serum and hydrating lotion receive consistent praise for quality and effectiveness. Long-term customers value the brand's positioning as a cleaner luxury alternative.
What complaints do customers most often mention?
Recurring issues include unauthorized recurring charges and difficulty canceling subscriptions, with some customers reporting multiple shipments and charges they did not authorize. Return and refund policies are cited as confusing or problematic. Additionally, some customers report that products caused skin reactions or failed to perform as expected, though experiences vary.
Would RetailCoupons.com shoppers recommend Beautycounter?
Recommendations are mixed. Loyal customers strongly endorse the brand for its clean formulations, but those who experienced billing issues, product incompatibility, or poor customer service express significant dissatisfaction. Potential customers should research specific products and carefully review subscription terms before purchasing.
How do I write a review for Beautycounter on RetailCoupons.com?
You can share your experience by visiting the Beautycounter store page and submitting a rating and review. Focus on specific products you tested, your results, and any issues with ordering or service. Honest feedback helps other shoppers make informed decisions.