bebe Stores Reviews

Tried returning some dresses I bought from them, but they refused to make any exceptions to their return policy. The dresses were in perfect condition, but I missed the deadline because I was in a serious car accident and broke my ankle. I even offered to provide medical paperwork showing the accident and when it happened, asking if they'd give me two extra weeks to process the return. Customer service shot me down, saying their policy is non-negotiable. I'm done shopping there for good.

I bought a dress that felt overpriced, but it looked cute so I took a chance. When I pulled it out of the packaging, the zipper was completely broken and wouldn't move. I contacted them right away about the defect. They asked for pictures, even though it's a black dress with a black zipper - pretty clear there's a problem. Then they told me I'd have to ship it back, wait for them to receive it, and pick a different item or get the same one sent back. No refunds offered. Why would I want anything else when the very first thing I ordered from them shows up broken?

It's been months since I made my purchase and it still hasn't shown up. The customer service was pretty bad and stretched out over so long. I only got back about a third of what I paid, and they never explained why. Questions I asked weren't answered, and they kept telling me it was being escalated with zero follow-up. Heads up: I think the items come from overseas using a drop-shipping method, so expect longer delivery times. When mine didn't arrive, the company just pointed me toward the shipping company instead of helping. The whole thing was a nightmare. I never got my full money back and they still haven't answered me. Fair warning that the first emails seem super friendly but later you realize it's all copy and paste with ignored questions. I told them I'd leave a bad review and nothing changed, so here we are.

I ordered a dress well ahead of time for my daughter's graduation but two weeks later still no package. I called five times and nobody had any information. The rep said he'd email the warehouse but they never got back to me. When I tried emailing through their website, the response was rude and short, like they were annoyed I'd reached out multiple times. They promised to follow up and then boom, a tracking number showed up. But that number just shows the warehouse location and hasn't budged in four days. I called USPS and found out whoever ships it needs to schedule a pickup. I called Bebe to cancel since one item was final sale anyway and they said it was already shipped so they couldn't. My daughter's graduation is tomorrow, the package is still sitting at the warehouse, and now I have to buy a different dress. They don't care at all. I had to contact my credit card company to file a dispute because that's the only way to get help.

Bought a shirt and got a notification that there was a delivery problem but no actual contact from the mail service. The package never showed up and when I tried reaching customer service, they just ignored my requests. This company basically stole thirty-five bucks from me. Such a terrible retailer. Do yourself a favor and spend your money somewhere else.

I did some holiday shopping on Bebe's site and spent around two hundred twenty-one dollars total back in November. Items arrived a few days later but since they were gifts, the person didn't open them until after the holidays. Due to travel delays that season, they didn't get the package until a couple days after Christmas. Once they tried them on, the sizes weren't right. I went to return them through their website but the system wouldn't let me. I found their corporate office address and sent the package there but it got rejected. I located another address and sent the items there requiring a signature, twice. Both shipments were accepted and USPS confirmed delivery. But I never got a refund. I filed a complaint with the state attorney general. They said they got my letter and contacted Bebe but Bebe didn't respond. Still no refund, so I disputed it with my credit card company. The card company reached out to Bebe. Bebe's response was that I never cancelled and I got the stuff. My reply got cut

They got my return shipment over two weeks ago and still haven't processed a refund. It's a total money grab scheme where they hang onto your cash as long as possible. Sketchy business practices all around. I won't be ordering from them again.

I've been a loyal Bebe customer for years without any issues until I did a return recently. It's been over a month since they got my items and still no refund. I sent multiple emails with different projected dates for when I'd get my money back but nothing. So I called their customer service to talk about my concern and the representative was incredibly rude, literally yelling over me on the phone. She asked if it had been two weeks and when I told her it's been over a month, she cut me off and started yelling. She told me I wouldn't see the refund until the end of the week and then the yelling got worse. Still haven't gotten it. I'm absolutely done shopping there. They need to totally rethink who they hire for customer service.

Got my order super fast and really happy with how they handled everything. Great service overall.