Bed Bath N Table Australia sells home furnishings, bedding, bath products, and table linens through physical stores and online ordering. This page aggregates customer ratings and reviews to help shoppers understand the retailer's service, product quality, and fulfillment reliability based on actual purchase experiences.
bedbathntable.com.au Reviews
1.6
25 reviews
What Shoppers Say About bedbathntable.com.au
Created with AI, based on recent reviews
Bed Bath N Table Australia receives overwhelmingly negative feedback, with 25 shoppers rating the retailer 1.6 out of 5. The primary complaints center on severe operational failures: orders taking weeks to ship without cancellation options, incomplete deliveries with missing items worth hundreds of dollars, and unresponsive customer service that fails to address problems after extended waiting periods. Several shoppers also report product quality issues, including bedding that deteriorated after first wash despite following care instructions. In-store experiences vary, with some customers praising helpful and respectful staff at physical locations, though others describe hostile managerial behavior during returns. The stark contrast between the small minority of positive experiences and the dominant pattern of complaints suggests systemic problems with fulfillment, inventory management, and customer service responsiveness.
The few positive reviews highlight good staff interactions at physical store locations, but these bright spots are vastly outnumbered by accounts of frustration with the online ordering system, delivery reliability, and the company's willingness to stand behind products. Shoppers consistently report feeling dismissed by customer service when attempting to resolve significant issues, whether product defects or missing items. The combination of operational delays, incomplete orders, poor quality assurance, and unresponsive support has left multiple customers stating they will not return.
Customer Reviews (25)
Sorted by: Most recentRebecca S.Jan 6, 2025
The site said my order would arrive in 11 to 14 days. I reached out for updates through their website, email, and social media multiple times but never got a single response. Ended up waiting seven weeks for delivery. These were supposed to be for Christmas and by then they were completely pointless. I've gotten better and faster service from international companies. This was absolutely ridiculous.
Richard P.Sep 8, 2024
My delivery was a mess and getting help was unhelpful. They assumed I wanted a refund when my package had been stolen but not actually delivered. Won't be ordering online from here ever again.
Theresa V.Apr 13, 2024
No complaints about the service itself, but the Morgan and Finch linen sheets I bought are absolutely terrible quality. They stretch out while you're using them and become way too long. Plus they shed so much fuzz that it ruins your other bedding. For the price I paid, I expected a quality product but these are the worst sheets I've ever owned. Throwing them out and going back to cotton.
Patricia N.Apr 6, 2024
You really need to address the behavior of one of your staff members at the Randwick location from Saturday, April 6, 2024. This person was genuinely frightening and seemed mentally unstable. Customers shouldn't be treated like this in any store, let alone somewhere that's supposed to be nice. Please get better training in place so staff treat people with basic politeness and respect.
Susan B.Mar 21, 2024
The service has been awful. Ordered items two weeks ago and they're still stuck on 'picked up request' status. This is definitely my last time ordering from them.
Linda T.Feb 23, 2024
Had a disappointing interaction with a senior staff member at one of the stores on February 23, 2024. They came across as short, dismissive, and full of themselves, which shocked me since I'd been there before. They didn't have my item and their unfriendly attitude killed any interest I had in spending more there. It's lost that real warmth it used to have. I decided to try another location instead and had two friendly, genuine staff members help me. I bought something and I'm now a customer at that store instead.
Natalie H.Feb 23, 2024
A manager at one of the locations on Friday, February 23, 2024 was dismissive and rude, acting way too entitled. I was really surprised by this since I'd shopped there before and it used to be friendly. They didn't have what I wanted and their attitude completely turned me off from spending more money there. The vibe wasn't genuine anymore. After that experience, I went to a different location and two staff members there were wonderful and real. I actually made a purchase and plan to shop there going forward.
Jessica H.Dec 17, 2023
Really poor attitude from staff. Got eye-rolled at because the employee assumed I'd broken up a set when I hadn't. Happened at the local location. Totally unnecessary rudeness.
Michael B.Sep 27, 2023
Bought a coverlet and pillowcases for $240. After five months the colors just faded out even though I barely used them, just threw them on as a cover at night and took them off in the morning at a beach house. Looks awful now. Asked for a refund and got told that fading is just normal wear and tear, so they won't help. After five months that seems crazy. Applied for a refund and finally got an email saying I could bring it into a store for them to look at. Not sure that's going to help though.
Catherine D.Jun 12, 2023
Still no customer service response since late May. I've tried reaching out multiple times. A pair of pants from a pajama set never came, but I can't get the item resent, a refund, or even an acknowledgment. Three weeks with nothing. If you're going to mess up an order, at least respond to your customers about it. Australian businesses should be able to get back to people in this amount of time.
bedbathntable.com.au Review FAQ
What is Bed Bath N Table Australia's average rating?
Bed Bath N Table Australia is rated 1.6 out of 5 based on 25 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings, reflecting widespread dissatisfaction with order fulfillment and customer service.
What are the most common complaints about Bed Bath N Table Australia?
The most frequent complaints involve slow shipping (orders taking two weeks or longer without shipping), incomplete deliveries with significant missing items, inability to cancel confirmed orders, unresponsive customer service, and poor product durability (such as bedding deteriorating after first wash). Shoppers also report difficulty reaching the company by phone or email when attempting to resolve issues.
Are there positive experiences shopping at Bed Bath N Table Australia?
While the majority of reviews are negative, a small number of shoppers report positive in-store experiences, particularly praising staff helpfulness and respectfulness at physical locations. However, these positive interactions are greatly outnumbered by complaints about the online ordering system and overall customer service.
Should I shop at Bed Bath N Table Australia?
Based on customer reviews, potential shoppers should proceed with caution. The overwhelming majority of reviewers report problems with order processing, delivery, and customer support. If shopping in-store, experiences may be better, but online ordering carries significant risk of delays, incomplete orders, and difficulty obtaining refunds or replacements.
How can I write a review of Bed Bath N Table Australia on RetailCoupons.com?
You can share your Bed Bath N Table Australia experience by submitting a review on RetailCoupons.com. Include your rating (one to five stars) and details about your purchase, delivery, product quality, and customer service interactions. Honest reviews help other shoppers make informed decisions and provide valuable feedback to retailers.