Betabrand Reviews

This company was really something special and I'm hoping they can find their way back to being great again. I've been shopping with them for years and have recommended them to lots of people. The quality is solid and I actually think the prices are fair for what you're getting. But they really need to get their act together right now. My last shipment dragged on forever and I had to send multiple emails just trying to find out where it was. Eventually it did show up and the quality is the same great stuff I've always loved. To be clear, this is the only bad experience I've had with them. Everything else has been fantastic.

These pants are absolutely fantastic but my recent purchase has been stuck in limbo for going on five months now. It was paid in full and supposedly sitting in their warehouse ready to go, yet every time I ask for a status update I get a different story. I really wish their support team was as good as the actual clothing.

These pants were my go-to for a long time. When I heard they were discontinuing the style I loved, I jumped on ordering more. That was nearly six weeks ago and absolutely nothing has happened with my order. No updates, no shipping info, nothing. I'm disputing the charges with my credit card company. I really think this company might be headed for bankruptcy soon.

I've been a past customer and really enjoyed the products. But my latest order from April 22nd never showed up. They're holding onto almost $400 of my money with nothing to show for it. I reached out twice and was told there was a warehouse issue and asked if I wanted money back. I said yes and sent another follow-up message, but the refund never came through. I'm going to look into filing a complaint about this.

My card got charged but I never got an order confirmation. I waited four days then reached out and they sent me an order number. Waited another ten days with nothing happening. They told me I had to download their app to check tracking but when I looked it was blank. Seven more days went by and I emailed one more time, then out of nowhere I got a shipping notification. But I still haven't received the items. I was really counting on having them in time for something on May 18th.

The clothing itself is okay quality but comes with a pretty steep price tag. They run constant promotions but here's the catch - anything in regular sizes vanishes immediately, leaving only extra small and extra large options. Want to actually get something that fits? You'll need to preorder and then sit tight for half a year before it shows up. They'll charge your card right away though, no waiting required on their end. By the time your stuff finally arrives, you might be a completely different size, and good luck trying to swap it out since, surprise, it's all sold out.

I've been buying from them for years and I have to say things have really gone downhill. Betabrand used to have a solid reputation for amazing customer service, top notch quality, and pants that actually fit right. Not anymore. The only decent thing I could grab recently was a pair of jeans, and honestly that's basically all they've got left. Their supposed sales never have my size available, and when they do have my size, it's stuck in the most awful pastel colors. The 80s called and they want their fashion back. That's basically what's happening here with these retro colors. Stop promoting sales when average sized folks like me in 14/16 are never going to find anything in stock.

I've given them two shots. The pants themselves are actually pretty nice but their shipping situation is terrible. It's bad enough that I probably won't order a third time. Four weeks to get two pairs of pants? That's way too long. If you're thinking about ordering, prepare yourself for a long wait. Also be careful buying these as gifts because there's no telling when they'll actually arrive. Last time I ordered, they took so ridiculously long that by the time they showed up I'd completely forgotten I'd even bought them. On top of everything, these pants are way overpriced. I only buy when they're on sale and I'd tell anybody else to do the same.

I ran into some hiccups with my order. When I started the return process, customer service told me the item wasn't eligible to be sent back. I definitely would have noticed something like that before I bought it. One message to their support team and boom, I had a prepaid return label six hours later. My other order took thirty days to arrive and I asked them to just cancel it. My refund went through the same day. They never reached out to explain what was taking so long, but I have to admit their customer service was genuinely top notch. Still, it was frustrating enough that I don't think I'll be ordering from them again, even though I appreciated how they handled everything.

Really frustrated with this website, their customer support, and how they handle inventory. The discounts they advertised for new customers wouldn't work, the items that supposedly were in stock on their sale page wouldn't even load properly, and when I reached out to customer service they took two full days to reply even though I tried every contact option they had listed.