Beyond Menu is a food delivery service that partners with restaurants to deliver meals to customers. This page aggregates shoppers' ratings and reviews to help you understand their experiences with the platform's delivery reliability, customer service, and overall performance.
Beyond Menu Reviews
2.1
23 reviews
What Shoppers Say About Beyond Menu
Created with AI, based on recent reviews
Beyond Menu receives overwhelmingly negative feedback, with 23 shoppers rating it 2.1 out of 5. The dominant complaint centers on delivery reliability: drivers frequently arrive significantly late (30 to 90 minutes beyond quoted times), take inefficient routes, fail to locate addresses, and show unprofessional behavior. Additional issues include order processing failures (orders never being created despite payment), poor communication between drivers and customer service, and accusations of fraudulent business practices. A small percentage of shoppers (22 percent) gave five-star ratings, but specific praise from those reviews was not provided.
The service struggles with operational coordination across multiple touchpoints. Shoppers report conflicting information from tracking systems, drivers, and customer service representatives, leaving them uncertain about order status. Some restaurants have reportedly stopped accepting Beyond Menu orders due to problems with the service's operations. The combination of late deliveries, failed orders, and communication breakdowns has caused multiple customers to abandon the platform entirely.
Customer Reviews (23)
Sorted by: Most recentPatricia B.May 7, 2025
The flavors here are incredible and the service is top notch. This is our go-to spot for Indian cuisine in the Littleton region. We absolutely love the saffron rice, naan, chicken tikka masala, chana saag, and rice pudding. Everything is amazing! We order heat level 5 or 6 and it's fantastic. The staff is really nice too.
Ethan C.Feb 2, 2025
Avoid ordering through Beyond Menu. When I ordered pickup from a neighborhood Indian restaurant, the owner pulled me aside and told me never to use them. Turns out I got charged 30 dollars extra compared to ordering straight from them because Beyond Menu tacks on a commission. My chicken curry was 24 dollars and 99 cents here but only 12 dollars and 99 cents on their regular menu. They don't warn you that items will cost roughly 10 dollars more per dish. When I called their support team they refused to refund it initially. I persisted and they mentioned a manager would call back, though I'm skeptical they'll actually make it right. I understand extra fees for delivery, but pickup shouldn't be marked up at all.
Marcus D.Feb 2, 2025
Stay away from ordering via Beyond Menu. I ordered from a local Indian place with pickup and when I arrived, the owner warned me never to use them again. Turns out I paid 30 bucks more than if I'd ordered straight from the restaurant because of their commission markup. My chicken curry rang up at 24 dollars and 99 cents through them but the actual menu price was 12 dollars and 99 cents. It's deceptive because there's zero disclosure that each item will cost about 10 dollars extra. I reached out to their support team and they flat out refused a refund, so I kept pushing. Eventually they said a manager would contact me back, but I'm not holding my breath they'll do the right thing. I get charging extra for delivery, but pickup orders shouldn't cost more.
Victor M.Jan 13, 2025
This is a scam outfit. A Jamaican restaurant I know is definitely not connected with Beyond Menu in any way. Please avoid this company entirely. They deserve zero stars.
Michelle R.Sep 2, 2024
Beyond Menu functions as a payment processor for sketchy, questionable restaurants like ones in the Albany area. Don't count on getting decent customer support from either them or the restaurants.
Nicole F.Aug 8, 2024
Golden Wok located in Westbury NY always brings fresh, delicious meals with wonderful delivery service!
Susan P.Aug 8, 2024
Golden Wok in Westbury NY consistently delivers fresh, tasty food with outstanding service!
Patricia H.Jul 31, 2024
Back in July, I went online to a restaurant's site and placed an order through their platform, which is run by Beyond Menu. The order went through successfully and I received a confirmation with an order number. The system told me to arrive for pickup at 7:25 PM. About 20 minutes later I showed up at the address, but the restaurant had shut down for the day. A notice on the door stated they were closed that entire period. I was really upset and confused. How could the system allow me to order and confirm when the place wasn't even open? I emailed Beyond Menu's support team about this, and while they apologized, they didn't actually explain what went wrong. Instead they just blamed the restaurant. It felt like Beyond Menu dismissed my problem entirely, even though their system processed the order for a closed location. If you're thinking about ordering from any restaurant using Beyond Menu, be careful. This company clearly isn't properly connected with the restaurants on their platform.
Gregory N.Jul 4, 2024
I placed an online order for pickup and got a text saying it was ready. I drove eight minutes to get there, but the food hadn't even been started yet. You should only send ready notifications once the restaurant actually confirms the order is begun, not based on some average estimate. Otherwise customers like me end up sitting around waiting like I did.
Beyond Menu Review FAQ
What is Beyond Menu's average rating?
Beyond Menu is rated 2.1 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution shows 65 percent one-star reviews, 9 percent two-star, 0 percent three-star, 4 percent four-star, and 22 percent five-star.
What are the most common complaints about Beyond Menu?
The most frequent complaints involve late deliveries (30 to 90 minutes past estimated arrival times), drivers taking inefficient routes, difficulty locating delivery addresses, order processing failures, and inconsistent communication between the platform, drivers, and customer service.
Do shoppers recommend Beyond Menu?
Based on review patterns, the vast majority of shoppers do not recommend Beyond Menu. Only 22 percent of reviews are five-star ratings, while 65 percent are one-star, indicating significant dissatisfaction with the service's reliability and execution.
What specific delivery issues do shoppers report?
Shoppers report drivers arriving 30 to 90 minutes late, taking wrong routes, panicking when unable to locate addresses, and in some cases threatening to abandon food rather than completing deliveries. Tracked locations frequently contradict actual driver behavior.
How can I write a review of Beyond Menu?
RetailCoupons.com welcomes verified customer reviews. Share your experience with Beyond Menu's delivery service, including details about timing, driver professionalism, order accuracy, and communication. Your feedback helps other shoppers make informed decisions about food delivery services.