Beyond Menu is a food delivery service that partners with restaurants to deliver meals to customers. This page aggregates shoppers' ratings and reviews to help you understand their experiences with the platform's delivery reliability, customer service, and overall performance.
Beyond Menu Reviews
2.1
23 reviews
What Shoppers Say About Beyond Menu
Created with AI, based on recent reviews
Beyond Menu receives overwhelmingly negative feedback, with 23 shoppers rating it 2.1 out of 5. The dominant complaint centers on delivery reliability: drivers frequently arrive significantly late (30 to 90 minutes beyond quoted times), take inefficient routes, fail to locate addresses, and show unprofessional behavior. Additional issues include order processing failures (orders never being created despite payment), poor communication between drivers and customer service, and accusations of fraudulent business practices. A small percentage of shoppers (22 percent) gave five-star ratings, but specific praise from those reviews was not provided.
The service struggles with operational coordination across multiple touchpoints. Shoppers report conflicting information from tracking systems, drivers, and customer service representatives, leaving them uncertain about order status. Some restaurants have reportedly stopped accepting Beyond Menu orders due to problems with the service's operations. The combination of late deliveries, failed orders, and communication breakdowns has caused multiple customers to abandon the platform entirely.
Customer Reviews (23)
Sorted by: Most recentAndrew S.Sep 1, 2022
I keep using them whenever I'm in the Charlottesville area and they continue to deliver great results.
Derek T.Sep 1, 2022
Whenever I've ordered through them in the Charlottesville area, the experience has been fantastic every single time.
Jordan K.Nov 22, 2020
My credit card info got compromised through this site. Multiple huge fraudulent charges appeared from different countries. Thankfully my bank flagged the first thousand dollar transaction or I'd be in real trouble. At least my actual food order went through unlike many other people complaining about this place. Don't trust this platform at all.
Beyond Menu Review FAQ
What is Beyond Menu's average rating?
Beyond Menu is rated 2.1 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution shows 65 percent one-star reviews, 9 percent two-star, 0 percent three-star, 4 percent four-star, and 22 percent five-star.
What are the most common complaints about Beyond Menu?
The most frequent complaints involve late deliveries (30 to 90 minutes past estimated arrival times), drivers taking inefficient routes, difficulty locating delivery addresses, order processing failures, and inconsistent communication between the platform, drivers, and customer service.
Do shoppers recommend Beyond Menu?
Based on review patterns, the vast majority of shoppers do not recommend Beyond Menu. Only 22 percent of reviews are five-star ratings, while 65 percent are one-star, indicating significant dissatisfaction with the service's reliability and execution.
What specific delivery issues do shoppers report?
Shoppers report drivers arriving 30 to 90 minutes late, taking wrong routes, panicking when unable to locate addresses, and in some cases threatening to abandon food rather than completing deliveries. Tracked locations frequently contradict actual driver behavior.
How can I write a review of Beyond Menu?
RetailCoupons.com welcomes verified customer reviews. Share your experience with Beyond Menu's delivery service, including details about timing, driver professionalism, order accuracy, and communication. Your feedback helps other shoppers make informed decisions about food delivery services.