Black Diamond Equipment sells outdoor gear and climbing equipment, including jackets, gloves, ski pants, and headlamps. This RetailCoupons.com review page compiles shopper ratings and feedback to help you understand the customer experience at Black Diamond Equipment before making a purchase.
Black Diamond Equipment Reviews
1.6
17 reviews
What Shoppers Say About Black Diamond Equipment
Created with AI, based on recent reviews
Black Diamond Equipment has received overwhelmingly negative feedback, with shoppers expressing serious concerns about both product quality and customer service. Multiple reviewers report durability issues including torn jackets, ripped pocket stitching, and faulty zippers occurring within days of purchase or first use. Beyond product problems, customers describe frustrating interactions with the support team, citing arrogant and unprofessional communication, unresponsiveness to emails, contradictory information from different representatives, and a lack of willingness to address legitimate concerns. Several shoppers report incomplete orders, unexplained order cancellations, and difficulty obtaining refunds without escalating to third-party payment services.
A small minority of reviewers acknowledge that the products themselves can be solid, but they emphasize that poor customer service and quality control issues have made them unwilling to purchase from Black Diamond again. The consistent theme across negative reviews is that the company fails to stand behind its products or take customer concerns seriously, leaving shoppers feeling dismissed and undervalued.
Customer Reviews (17)
Sorted by: Most recentPatrick W.May 2, 2023
Black Diamond makes decent stuff, but their return policy is honestly terrible. I bought gloves at their retail location while visiting Salt Lake City. I only tried them on once and never actually wore them. When I got back home I realized I should have gone with the next size down which they didn't have. I emailed asking about an exchange or return and they said no way. They told me my only options were to sell them used online or make the trip back to Salt Lake City to return them in person. So I'm stuck with them. That's the last time I'm dealing with this company.
Cameron L.Mar 5, 2023
Don't throw your money at this brand. Bought a head lamp and it was defective right out of the box. I contacted them immediately about the issue and they offered a thirty percent discount on a replacement. This thing came with a three year warranty but that piece of paper was worthless. Really upset that I had to dispute the charge with my bank to get my money back. Skip this company entirely.
Nathan C.Feb 2, 2023
Just talking about the website here: This has to rank up there with the worst websites I've ever tried to use. I've attempted it with multiple browsers and even tried on different computers with all my security settings adjusted, but nothing works. They really threw away a ton of money on whoever designed this thing. The actual products are really good, so it's a shame their online store is so broken. That said, reading about everyone's experiences, I'm kind of glad the site didn't work for me or I probably would have had the same problems everyone else has.
Rachel N.Dec 23, 2022
We grabbed climbing shoes during a Black Friday promotion but they arrived way too small, even when we ordered a size up. When I tried calling customer service, nobody picked up and I got a recording asking me to email instead. That was two weeks ago and I haven't heard back. I called again and got a message saying the customer service lines are down for the holidays and they'll reopen in two weeks. But they've already been unreachable for two weeks, so that means it'll be a full month of no contact. They basically sold us the wrong product and then disappeared. The return and exchange policies are some of the worst I've ever seen. Just do better.
Trevor M.Mar 27, 2022
Got ice cleats and they completely failed on my third time using them. The grip was terrible and they kept falling off. Customer service won't respond to emails. I filed a warranty claim five weeks ago with nothing to show for it. Spent one hundred thirty bucks on complete junk. Picked up Hill Sound cleats for seventy nine dollars and they've been solid for an entire season. Just avoid this brand.
Robert K.Oct 8, 2021
They cancelled my order and never even told me. I placed an order and got a confirmation email right away. Then weeks later I checked the status online and it said cancelled with no notification sent to me. I could have been waiting indefinitely for something that was never coming. Really disappointed with how they handled this.
Black Diamond Equipment Review FAQ
What is Black Diamond Equipment's overall rating?
Black Diamond Equipment is rated 1.6 out of 5 based on 17 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings, reflecting significant dissatisfaction with the company's products and service.
What are the most common complaints about Black Diamond Equipment?
Shoppers most frequently complain about poor product durability (items tearing or failing after minimal use) and unresponsive, unprofessional customer service. Customers also report issues with incomplete orders, unexplained cancellations, and difficulty obtaining refunds or support when problems arise.
Are there any positive aspects mentioned in reviews?
A small number of reviewers acknowledge that Black Diamond's products can be solid in design, but this acknowledgment is consistently overshadowed by dissatisfaction with durability and, more significantly, with how the company handles customer service and warranty issues.
Do shoppers recommend buying from Black Diamond Equipment?
No. Reviewers explicitly state they would not purchase from Black Diamond again and actively discourage others from buying the brand, citing the combination of quality control problems and poor customer service as reasons to look elsewhere.
How can I leave a review for Black Diamond Equipment on RetailCoupons.com?
If you have purchased from Black Diamond Equipment, you can share your experience by submitting a review on RetailCoupons.com. Your honest feedback helps other shoppers make informed decisions and provides valuable insights into the company's performance.