Bloomscape sells houseplants and plant collections online. This page shows what RetailCoupons.com shoppers say about their ordering experience, plant quality, and customer service based on verified reviews.
Bloomscape Reviews
2.9
22 reviews
What Shoppers Say About Bloomscape
Created with AI, based on recent reviews
Bloomscape shoppers are deeply divided. Five-star reviewers praise responsive customer service, with representatives going above and beyond to resolve issues like missing items and order mix-ups, sometimes offering complimentary replacements or upgrades. However, nearly 60 percent of reviews are one or two stars, with recurring complaints about plant quality and condition. Customers report receiving plants significantly smaller than advertised photos, waterlogged containers infested with gnats, plants arriving damaged or dead, and undersized specimens not matching product descriptions. Several reviewers expressed frustration that customer service offers only store credit rather than refunds, and that the high prices combined with quality issues make them unlikely to order again.
Shipping delays and fulfillment problems also appear frequently in negative reviews. Some customers experienced technical glitches causing late shipments, plants not reaching carriers on time, and packages arriving well past intended delivery dates (such as birthday gifts). The stark rating distribution suggests Bloomscape either delivers an exceptional experience or a disappointing one, with little middle ground for shoppers.
Customer Reviews (22)
Sorted by: Most recentNicole K.Mar 27, 2023
Their customer service really blew me away! I got sent the wrong bundle but they swiftly shipped out the correct one and let me keep what I received by mistake. The turnaround was super fast and they handled it all professionally. Will definitely be a repeat customer!
Tyler B.Feb 21, 2023
Skip this company. Spent thirty-five dollars on a small heart leaf philodendron that arrived in terrible shape. Not what you'd expect from a business that specializes in plants. Wish I'd seen the reviews here first before ordering. Don't make the same mistake I did.
Vincent C.Dec 17, 2022
Completely unacceptable. My plant arrived severely damaged with all broken stems. I basically got a pot of small leaves instead of the XL plant I paid for. Not acceptable at all.
David P.Dec 17, 2022
Totally unacceptable. Plant showed up damaged with broken stems everywhere. What I ended up with was basically just a pot of small leaves when I paid for an XL. Not okay.
Rebecca S.Dec 8, 2022
My order is showing as completed online but I never got everything. The Begonia Collection in Taupe that was supposed to arrive for sixty dollars is missing from what I received.
Marcus D.Nov 25, 2022
Not sure if it's a system glitch or intentional, but my cart showed $51.97 with a coupon applied when I went to pay through GPay. Once I completed the purchase though, it charged me $153 and had added a plant I never wanted or selected. There's no phone number listed to reach their support team. UPDATE: The next day Bloomscape reached out via email and immediately canceled the order with a full refund. They followed up with questions to understand what went wrong. I ended up ordering elsewhere so I didn't reorder with them, but I have to say their quick response and fix was really solid.
Christopher J.Nov 16, 2022
Won't ever shop here again. They can't give you a delivery timeframe. Your plants take way more than five days to show up. There's no phone line to talk to anyone. I couldn't track my order and never got the tracking email they said I'd receive. Dealing with this company was a nightmare from start to finish. Just bad.
Robert C.Oct 29, 2022
My experience matches what I've read in other negative reviews here. Bought a plant in July that arrived looking slightly damaged, or so I thought at first. Turns out it had pest damage and gradually declined. I got in touch with customer service but it took forever to hear back. Eventually they said they'd send a replacement, but nothing came and no communication followed. Weeks passed before I reached out again and was told the supplier wasn't providing quality stock and I wouldn't get a replacement. Nobody tried to contact me proactively about any of this, I just had to wait and wait. Then they offered another pet safe option with a small discount even though everything else costs more. I picked one and was told it couldn't ship to California where I live. I was so frustrated by then I just asked for my money back. Still waiting to see if that actually happens. I also purchased a wooden plant stand to go with the diseased plant I got, and now I'm wondering if they'll even accept a return on that item.
Emma V.Oct 8, 2022
Ordered a big Fiddle Leaf fig and within days it started dropping leaves and looking like it might not make it. I reached out to Bloomscape support and they really took care of me. They sent really helpful guidance on how to nurse the plant back to health and gave me a coupon code for the inconvenience. Everything about their response was thoughtful and generous, and I'm excited to place another order soon!
Sarah M.Oct 8, 2022
Just got a large Fiddle Leaf fig from Bloomscape and unfortunately it started losing leaves pretty quickly and seemed to be dying off. I contacted their customer service team and they really stepped up. Not only did they provide detailed care instructions to help save the plant, but they also threw in a discount code for the trouble. The whole experience felt genuine and caring, and I'm definitely ready to buy more plants from them in the future!
Bloomscape Review FAQ
What is Bloomscape's average rating at RetailCoupons.com?
Bloomscape is rated 2.9 out of 5 based on 22 verified customer reviews. The rating distribution is highly polarized: 41 percent gave five stars, 32 percent gave one star, and 27 percent gave two stars, with no three or four star reviews.
What do shoppers praise about Bloomscape?
Customers with positive experiences consistently highlight responsive and helpful customer service. Representatives have been noted for quickly addressing issues like missing accessories, offering replacements, and sometimes including complimentary items (such as potting soil) due to inconvenience. Some five-star reviews also mention plants arriving in perfect condition.
What are the main complaints about Bloomscape?
The most common issues are plant quality and size mismatch. Multiple reviewers report plants arriving significantly smaller than product photos suggest, waterlogged soil with gnat infestations, and specimens not matching advertised descriptions. Plants arriving dead or dying shortly after delivery is also a recurring problem. Additionally, customers report slow or failed shipments and note that customer service often offers only store credit rather than refunds.
Do shoppers recommend ordering from Bloomscape?
Recommendations are mixed and depend heavily on individual experiences. Five-star reviewers clearly recommend Bloomscape, especially if issues arise and customer service resolves them. However, one and two star reviewers explicitly caution against ordering, particularly citing high prices combined with frequent quality and condition problems. Several state they would not give the company another chance after poor first orders.
How can I write a Bloomscape review on RetailCoupons.com?
Verified customers can share their Bloomscape purchase experience by rating their order and writing a review on this page. Include details about plant quality, condition upon arrival, shipping speed, and how customer service handled any problems. Honest feedback helps other shoppers make informed decisions.