Bojangles is a chicken-focused quick service restaurant chain known for bone-in chicken, biscuits, sides, and specialty items like sweet potato pie. This page aggregates customer ratings and reviews for Bojangles locations, helping prospective diners understand real shopper experiences before visiting.
Bojangle’s Reviews
1.8
18 reviews
What Shoppers Say About Bojangle’s
Created with AI, based on recent reviews
Bojangles is rated 1.8 out of 5 by 18 shoppers, with a majority expressing significant dissatisfaction. Common complaints center on food quality issues: chicken that tastes old or overcooked, dry and crumbly biscuits, cold food arriving from the restaurant, and products that do not match their descriptions (such as receiving dark meat instead of white meat). Service problems are also recurring, including excessively long wait times in the drive-thru (often 15 minutes or more), slow staff at certain locations, and managers refusing to serve customers dining inside the restaurant. A small number of reviewers note that some items like the Cajun Filet have decent flavor, but these positives are far outweighed by the frequency of quality and service failures.
The overwhelming majority of recent reviews are one or two star ratings, suggesting that Bojangles is not meeting basic customer expectations for food quality, portion accuracy, temperature, and operational efficiency. Shoppers report feeling they received poor value for their money and express frustration with what they perceive as declining standards or inadequate staff management at multiple locations.
Customer Reviews (18)
Sorted by: Most recentRonald W.Aug 9, 2024
The sausage and egg biscuit has basically no flavor at all. It needs real seasoned country sausage to actually taste like something. And the biscuits keep falling to pieces every time.
Amanda J.Jul 25, 2024
Went to the Powder Springs location this morning and they tacked an extra 75 cents onto my bill. I understand wanting to support a good cause with donations to military families, but they should ask customers first before adding charges. I actually had to ask what that 75 cent fee was about. My husband serves and we donate regularly, so I feel for the cause, but companies need to ask for permission before charging people without consent. When I tried calling corporate to complain, the line kept disconnecting and now they won't take phone calls at all.
Derek M.Apr 2, 2024
Way too pricey for the quality you're getting these days! Every single visit to Bojangles results in wrong orders or missing items. Plus the food quality has really gone downhill - the chicken comes out overly crispy, sides are cold, and biscuits show up completely smashed. For what they charge, you'd expect better. I don't visit often, but after my last trip, it'll be a while before I try them again.
Rachel H.Mar 5, 2024
The breakfast biscuits here are truly the best anywhere, nothing beats them. I could genuinely eat their food every day without any complaints. Unfortunately the location near Bayboro, NC has never met expectations and I won't be going back there until they make some real changes.
Jennifer L.Mar 5, 2024
Their breakfast biscuits are seriously the best around, no question. I could honestly eat here every single day without getting tired of it. The location by Bayboro, NC is honestly the only real letdown I've found. I won't be going back there unless they get their act together.
Vincent T.Nov 19, 2023
This southern chicken and biscuit place had a crazy long line that day. The area was packed with people crowded together and I was worried about getting sick. The person taking orders was nice enough, and I ordered a 3 piece chicken dinner. When they called my order, the food was already crushed inside the box so it wouldn't even close right. I didn't want smooshed food but she offered it to other customers so I had to take what was apparently my order. When I got home it fell apart even more. The fries were cold and stale. The biscuit was destroyed too. The chicken was stale but still edible. I'm done with this place.
Angela S.Sep 14, 2023
The franchise owner has treated hardworking employees terribly, firing a dedicated single mother of two without good reason. He then made up completely false explanations for the wrongful termination. Where's the compassion? He needs to think about how he'd feel if someone treated his own wife and daughters this way. This owner will be friendly to your face while planning to let you go without notice. His staff, especially women of color, work extremely hard and deserve respect and recognition, not this kind of treatment. Do better.
Bojangle’s Review FAQ
What is Bojangles' current rating on RetailCoupons.com?
Bojangles is rated 1.8 out of 5 based on 18 customer reviews. The rating distribution shows that 56% of reviews are one star, 33% are two star, and 11% are five star, with no three or four star ratings reported.
What do shoppers praise about Bojangles?
The limited positive feedback focuses on specific menu items, such as the Cajun Filet, which some reviewers note has good flavor and heat. However, positive comments are rare and are typically overshadowed by complaints about overall food quality and service.
What are the most common complaints about Bojangles?
Shoppers most frequently complain about: long wait times in the drive-thru (15 minutes or more), food arriving cold, poor chicken quality (described as overcooked, tough, and flavorless), dry and crumbly biscuits, orders being filled incorrectly, and slow or inadequate staff. Some reviewers also report managers turning away customers who want to dine inside.
Do shoppers recommend Bojangles?
Based on the review data, the vast majority of recent shoppers do not recommend Bojangles. With 56% of reviews rating the chain one star and only 11% giving five stars, most customers express disappointment and report negative experiences.
How can I write a review for Bojangles on RetailCoupons.com?
After visiting a Bojangles location, you can share your experience by submitting a review with a star rating and detailed comments. Your feedback helps other customers make informed dining decisions and provides valuable input to the restaurant chain about their service and product quality.