Bojangles is a chicken-focused quick service restaurant chain known for bone-in chicken, biscuits, sides, and specialty items like sweet potato pie. This page aggregates customer ratings and reviews for Bojangles locations, helping prospective diners understand real shopper experiences before visiting.
Bojangle’s Reviews
1.8
18 reviews
What Shoppers Say About Bojangle’s
Created with AI, based on recent reviews
Bojangles is rated 1.8 out of 5 by 18 shoppers, with a majority expressing significant dissatisfaction. Common complaints center on food quality issues: chicken that tastes old or overcooked, dry and crumbly biscuits, cold food arriving from the restaurant, and products that do not match their descriptions (such as receiving dark meat instead of white meat). Service problems are also recurring, including excessively long wait times in the drive-thru (often 15 minutes or more), slow staff at certain locations, and managers refusing to serve customers dining inside the restaurant. A small number of reviewers note that some items like the Cajun Filet have decent flavor, but these positives are far outweighed by the frequency of quality and service failures.
The overwhelming majority of recent reviews are one or two star ratings, suggesting that Bojangles is not meeting basic customer expectations for food quality, portion accuracy, temperature, and operational efficiency. Shoppers report feeling they received poor value for their money and express frustration with what they perceive as declining standards or inadequate staff management at multiple locations.
Customer Reviews (18)
Sorted by: Most recentBradley C.Mar 14, 2026
The Cajun Filet was pretty good and had some heat to it, but the biscuit was crumbly and dried out, impossible to eat without falling apart. Waited over 15 minutes in the drive-thru just to get lukewarm fries. Not what you want from a quick lunch break.
Joseph B.Feb 18, 2026
I was really excited to try the sweet potato pie. What a disappointment. I'm from North Carolina and I know real quality sweet potato treats when I taste them. First off, the dough is way too thick. All you get is dough in your mouth. Second, the nutmeg flavor is completely missing. You're giving customers such terrible products, North Carolina should kick you out of the state for serving stuff this bad.
Christopher M.Jan 18, 2026
Used the drive-thru and ordered a quarter white meat meal. They made me pull forward and sit there for 10 to 15 minutes. When I got home and opened it up, they'd given me quarter dark meat instead, and the piece was noticeably smaller than advertised. The food came out cold from the restaurant. The sides were supposed to be green beans and mashed potatoes. I got the green beans but only a small cup of gravy with no actual potatoes anywhere. I paid for white meat and got this treatment.
Marcus T.Nov 21, 2025
The Canton location has to be the slowest Bojangles anywhere in this country. The staff there just stands around doing absolutely nothing.
Patricia G.Sep 19, 2025
This morning, just like two other times recently, the manager told me and other customers that they don't have enough time or staff to handle orders from people sitting inside. They're pushing everyone to use the drive-thru during breakfast, lunch, and dinner, or you won't get served at all. That's lazy and irresponsible when there's obviously plenty of workers on the clock. There were lines stretching out the front door with elderly folks and people with health problems who can't stand around forever.
Patricia N.Jun 17, 2025
Stopped by for some chicken and had a terrible experience. Got the 8 piece family meal but the chicken tasted like it had been refried multiple times and was sitting around. Every single piece was tough and flavorless. If they keep putting out this kind of chicken, they should shut down. I threw away 28 bucks on this garbage.
David K.Jun 14, 2025
Ordered through a delivery app and it was a complete mess from beginning to end. It took forever to get here, almost 60 minutes, and nobody said anything about what was taking so long. The driver should have kept me posted. When it finally showed up, the drink order was completely wrong and the dirty rice leaked all over everything. Bojangles used to be reliable but lately it's basically on the same level as any other fast food chain. I asked for my money back and never got anything.
Gregory P.May 31, 2025
Had an interview last week and the experience was awful. The woman who greeted me didn't say hello or ask how I was doing, just had an attitude the whole time. She basically threw a notebook on the table and told me to write my name. She said she'd call back after talking to the scheduling manager but I never heard from her. I gave up on the job. They need to stop hiring such older workers for these fast food positions.
William S.May 24, 2025
My order was incomplete - no mashed potatoes and no BBQ sauce. The chicken tenders weren't actually tender like they should be. On top of that, the Cheerwine tasted like it was mostly water.
Bojangle’s Review FAQ
What is Bojangles' current rating on RetailCoupons.com?
Bojangles is rated 1.8 out of 5 based on 18 customer reviews. The rating distribution shows that 56% of reviews are one star, 33% are two star, and 11% are five star, with no three or four star ratings reported.
What do shoppers praise about Bojangles?
The limited positive feedback focuses on specific menu items, such as the Cajun Filet, which some reviewers note has good flavor and heat. However, positive comments are rare and are typically overshadowed by complaints about overall food quality and service.
What are the most common complaints about Bojangles?
Shoppers most frequently complain about: long wait times in the drive-thru (15 minutes or more), food arriving cold, poor chicken quality (described as overcooked, tough, and flavorless), dry and crumbly biscuits, orders being filled incorrectly, and slow or inadequate staff. Some reviewers also report managers turning away customers who want to dine inside.
Do shoppers recommend Bojangles?
Based on the review data, the vast majority of recent shoppers do not recommend Bojangles. With 56% of reviews rating the chain one star and only 11% giving five stars, most customers express disappointment and report negative experiences.
How can I write a review for Bojangles on RetailCoupons.com?
After visiting a Bojangles location, you can share your experience by submitting a review with a star rating and detailed comments. Your feedback helps other customers make informed dining decisions and provides valuable input to the restaurant chain about their service and product quality.