Breezeline provides internet, TV, and phone services across multiple regions. This page compiles verified customer ratings and reviews to help you understand what recent shoppers experienced with their service quality, pricing, and customer support.
Breezeline Reviews
1.2
21 reviews
What Shoppers Say About Breezeline
Created with AI, based on recent reviews
Breezeline is rated 1.2 out of 5 by 21 shoppers, with the vast majority reporting serious issues. Customers consistently report frequent service outages, WiFi disconnections occurring multiple times daily, significant speed degradation (advertised speeds not being delivered), and buffering problems with streaming services. Multiple reviewers also describe aggressive retention tactics during cancellation calls and unexpected equipment fees after service termination.
The few positive experiences are vastly outnumbered by complaints about customer service being dismissive and unwilling to resolve problems. Shoppers report that promotional pricing expires and bills spike dramatically (sometimes exceeding $200-$350 monthly), that support staff lack technical knowledge and attempt to upsell additional services rather than fix issues, and that the service quality declined noticeably after Breezeline acquired competitors in certain areas.
Customer Reviews (21)
Sorted by: Most recentVincent L.Nov 20, 2024
My experience with Breezeline has been great so far. No issues with service interruptions or data problems. I found a direct line to reach actual US support staff, which makes getting help way easier when I need it. Their rates are really competitive for the speeds you're getting.
Breezeline Review FAQ
How is Breezeline's average rating calculated?
The 1.2 rating is the average of all verified customer reviews on this page. The rating distribution shows that roughly 95 percent of reviews are one-star ratings, with the remaining five percent being five-star ratings and no middle-range ratings.
What are the most common complaints about Breezeline?
The most frequent issues cited are frequent outages and WiFi disconnections occurring multiple times daily, internet speeds significantly below advertised rates, streaming and TV buffering problems, and unresponsive customer service. Customers also report price increases after promotional periods end and unexpected equipment fees upon cancellation.
Do customers experience service quality issues after installation?
Yes. Multiple shoppers report WiFi problems beginning immediately after installation, with devices showing connected status while having no actual internet access. Customers also report service degradation after Breezeline took over operations in their areas, with more frequent outages than experienced with previous providers.
How do customers describe the cancellation process?
Reviewers report that cancellation calls involve lengthy retention attempts with extended questioning. Some customers also received unexpected equipment charges, sometimes exceeding $350, even after returning equipment to Breezeline.
Would shoppers recommend Breezeline?
Based on review submissions, the vast majority of customers do not recommend the service. Complaints substantially outnumber positive feedback, with concerns spanning service reliability, speed delivery, customer service responsiveness, and billing practices.