Brondell Reviews

The electric seat lasted only 1.5 years before it quit working. The build quality is terrible and I won't purchase from them again. When I reached out to Brondell for help, they basically said tough luck since it was 6 months past the warranty. Really disappointing service.

Had this less than a year and it still had warranty coverage when it started acting up. I got it installed after major back surgery and I'm still recovering. After they walked me through a bunch of troubleshooting steps that didn't work, they said they'd cover the repair and shipping. But here's what that means - uninstall the bidet, put on a regular seat, find the right size box, pack it up, ship it, and wait for them to fix it. Then assuming everything goes fine, I'd need to remove the temporary seat and reinstall the bidet. For some people this might be okay, but we're older and not handy with this type of installation work. We had to pay a plumber to put it in originally. They sent really nice emails showing sympathy, like empathy was their whole customer service strategy. The reality is their demands on customers seem designed to discourage you so they don't have to deal with actually providing support.

Brondell's customer service has a reputation for delivering poor support based on what I've seen online. I tried reaching out to them and a support representative kept asking me to run different tests with the remote that came with my model. After going through all these tests with no results, they'd ask me to do a test I'd already done. This cycle just keeps going with no actual fix. I never got a response about getting a warranty replacement for two broken remotes. It looks like they're intentionally stalling and using delay tactics. I've also heard that their shipping costs for warranty replacements sometimes exceed what you'd pay for a new unit.

I got the Swash S1400 luxury bidet toilet seat and after 18 months the remote stopped working properly. I called Brondell and found out they wanted me to ship it all the way out to California for repairs and they'd only pay half the repair cost. I wasn't confident enough in the product to throw that kind of money at it, so it never got fixed. That was three years ago and here I am still sitting on a broken bidet that doesn't work.

Purchased my bidet in 2023 for almost 300 bucks. Recently the warm water function stopped working. When I called the company and their customer service team, they were rude and unhelpful. They wanted nearly 200 dollars just to take it back and fix it. A real company looks after their customers. I won't buy from them again or tell anyone else to either. I actually work somewhere that carries their products and I'm going to discourage people from buying it.

Don't waste your money buying a seat from these guys. According to their measurements and what customer service told us, it was supposed to work but it didn't fit. When we sent it back, they hit us with a $27.77 shipping charge.

If I could give zero stars, I would! The customer support is awful. My bidet broke and I can't take it in to their service location. I have to mail it back to them. Just don't buy their stuff.

I bought the Brondell Swash BL67 back in January 2024. A month ago it started leaking from the hose. I took it off and the washer was cracked. Went to a hardware store but couldn't find a matching washer. So I contacted Brondell and they said the entire hose needed replacing, and only after I sent them a photo. They mailed a new hose. When I tried to put it on, I noticed the fitting that the hose connects to has stripped threads on the plastic. Brondell says I have to take the seat off, ship it back at their expense, and wait for repairs before they send it back. That's a real pain. And then what happens? Will they just put in another plastic fitting that's going to fail again next year? Seems like Brondell is just manufacturing garbage for landfills. I'm not buying from them again. Update for later in December: A support agent told me shipping would be covered since the bidet is under warranty. But when I got the return instructions, it said I'd get a prepaid label, yet I'd still get charged for it.

Shortly after I installed the T44 bidet toilet seat, it froze up. I called support but they couldn't help, even though they demanded I send them a video of the broken unit. I eventually worked it out myself by spending hours doing resets and pairing the remote. Then nine months later it stopped working again with flashing lights and strange gurgling sounds. After weeks of going back and forth with support, they said I'd need to return it for evaluation and repair. Let me tell you what that involves - unscrew it from the toilet, remove the water adapter, buy a temporary seat, get a new supply hose, pack it all up, ship it out, then wait two weeks for repairs, and hopefully put it all back together without leaks. That's a massive ask. I pushed back on this and their response was to send me their warranty page. I spent $800 on this thing and I'm done trying. I'm buying a proper bidet toilet instead. Skip this product.

The customer support here is absolutely worthless. I submitted a question about a remote that wasn't working through their online technical support chat and included all the necessary details. The support person just closed my ticket without answering anything. I opened another ticket with clear information and my question, and the exact same thing happened. They closed it with no response. I'd really appreciate it if a manager could reach out about what went down.