Brondell Reviews

Rough experience here. My bidet seat had problems with the slow closing lid. I had to remove it just to provide the serial number, and that's when it started leaking. They asked for tons of proof that the leak wasn't coming from the water connection fittings. I shouldn't have had to take it apart, wrap plumber's tape around things, and send them a video to prove where the leak was coming from. Then to make it worse, they sent me a replacement seat instead of a replacement lid. So now I had new problems and had to pay for the wrong part. Plus, the plastic in this unit deteriorated way too fast for something so new.

We bought this bidet seat, drained it completely, and boxed it up to look into a potential upgrade. When we asked about returning it, they told us we had to submit a video showing it working first. So we reinstalled everything, lined the bowl with plastic, and recorded it for them. We also mentioned that it was splashing water on both the bottom and top of the seat. Their response? They said the splashing is normal and we're not getting a refund. Here's the thing - we've owned a bidet for years with zero problems. We used this one once and found feces droplets scattered under the seat and on the back of the base. That's disgusting and definitely not normal. This company doesn't care whether you're satisfied with your purchase. They just want your money and leave you stuck with an inferior product. It's now hooked up in our guest bathroom and we're dealing with it.

After trying our bidet, we absolutely love it and would definitely get another one instead of living without it. The cleanliness it provides is excellent and we highly recommend it to anyone looking for a quality product.

The Brondell 1700 works great when it actually works. Unfortunately, this is my third Brondell purchase in this price range that broke right after the warranty ended. Every time the company quoted me for shipping to their repair center and fixing it, or replacing it with an open box model, the cost was more than what I originally paid. It makes no sense to buy something that dies after a couple years. I'm done with this company. I've made the same mistake three times now, so trust me when I say stay away. Their stuff is cheaply built and won't last. That's my advice to anyone thinking about buying from them.

The Brondell humidifier performed well during the first three months we had it. Now we need to change the filter and the company has it out of stock. We haven't been able to use it for 2 weeks now. I called their support team and they said filters would be back in stock last week, but they weren't. I've tried finding them on Amazon and elsewhere with no luck. For a machine at this price point, you'd think they could keep their replacement filters available. Since it's past 30 days, we can't even return it. Shop somewhere else.

Got a Brondell Swash Bidet Toilet Seat and the lid cracked twice. The first time they asked tons of questions and wanted multiple photos before sending a replacement. The second lid cracked in the same spot and now we have no lid on the toilet seat. Good thing we don't have kids or pets that could get hurt. Another thing is it's programmed for one user, but we need it for two and it won't do it. Really frustrating, but we're past warranty at this point. It's a poorly manufactured product.

Buying the Swash 1400 along with the 5 year warranty was one of my biggest mistakes. The seat and unit top would crack every couple months. In the beginning, they replaced them a few times under warranty. Then they started charging me repair fees that cost more than the bidet itself was worth. I complained to customer service multiple times and got nowhere. Now I'm stuck with a cracked bidet. I spent over $495 on something that's now useless and looks terrible. That expensive warranty I bought is completely worthless. Do yourself a favor and look elsewhere for a bidet. You'll regret buying from this company.