Buckle is a casual apparel retailer specializing in denim, jeans, and related fashion items. This page aggregates customer reviews and ratings for Buckle to help shoppers understand what to expect from both the merchandise and shopping experience. Browse authentic customer feedback below, or use our FAQ section to learn how ratings are calculated and what shoppers say most often.
Buckle Reviews
2.7
18 reviews
What Shoppers Say About Buckle
Created with AI, based on recent reviews
Buckle's reviews are highly polarized, with shoppers either praising exceptional in-store service or expressing frustration with company policies and inconsistent customer care. Positive reviewers highlight staff members who provide personalized attention, remember repeat customers, and offer helpful product recommendations that drive purchases. However, negative reviews center on three main issues: misleading warranty claims, serious problems with the store's credit card provider charging fees on closed accounts and damaging credit scores, and inconsistent service quality where some locations ignore customers entirely. Price and product style also draw criticism from shoppers who feel competing brands like American Eagle offer better value and more current designs.
The store's reputation appears heavily dependent on individual staff performance rather than consistent company practices. While some customers become loyal advocates based on their interactions with particular employees, others have been significantly harmed by policies around warranties and credit card handling. The credit card complaints in particular suggest a systemic issue that extends beyond the store itself but reflects poorly on Buckle's choice of financial partner.
Customer Reviews (18)
Sorted by: Most recentRachel K.Jul 4, 2022
Their jeans work great for me since I'm taller. They have longer inseams and they're really comfortable.
Thomas M.Jun 8, 2022
Buckle doesn't seem to offer a real exchange program, so be careful if you order the wrong size. I paid seven dollars shipping to receive the shorts. Then they charged me another seven to return the wrong size. And guess what, another seven to get the right size shipped out. Called their support team hoping they'd at least waive the return shipping since I was getting a replacement, but they said no way. The selection is solid and items arrive quickly, but dropping twenty-one dollars on shipping fees is rough. I feel like they took advantage of the fact that I really wanted these shorts and couldn't find them elsewhere. An actual fair exchange policy would bring back repeat customers. Making people pay to return an order to get the correct item seems like price gouging. Getting my refund back through my payment plan has been a headache too because Buckle deducted the seven dollars shipping from what they refunded. Overall this has been a bad experience and I regret it.
Devon A.May 31, 2022
The stores are terrible. Online might be fine, but in person is awful. Staff are always hovering and making you uncomfortable. I've also noticed they seem to profile customers. You can't even browse without someone rushing over the second you grab something, asking about fitting rooms like they think you're going to steal. I stopped going to any of their locations because of this behavior. Every single store has been the same way. They really need to fix this.
Patricia H.May 2, 2022
Had a really frustrating experience after buying three pairs of jeans. Got them home, took the tags off the next day (paid 169 bucks), and decided the light wash wasn't right for me since I prefer darker colors. Threw them back in the bag with tags and receipt intact and brought them to the store for an exchange. The staff said they looked dirty and refused a refund, even accused me of wearing them. They were rude about it and only offered an exchange, but they didn't have my size so I had to wait for them to order it. Email came through saying my jeans arrived, so I went to pick them up. Tried them on and they were okay, then decided to try some other styles in the fitting room. Left those I didn't want in there and went to the register for a bag. One of the three girls working told me she'd put my jeans in a bag but asked what I did with the ones I tried on. I said they were still in the fitting room. She then made this comment about people stealing, which felt like she was accusing me.
Crystal W.Mar 27, 2022
Love shopping here. The customer service is outstanding and the company really knows how to do business the right way. Keep it up.
William P.Mar 21, 2022
My daughter and I stopped by the store at the local mall in Bossier City last March. A sales rep named Destinee was absolutely wonderful and super helpful for someone like me who was clearly uncomfortable shopping for teenage girl clothes. She had such a positive attitude and really took time to help my daughter find things she liked. Made the whole trip way better than I expected when we first walked in.
Kevin B.Feb 28, 2022
Bought ten pairs of jeans and spent a fortune, but they didn't even last a year. Total waste of money.
Marcus T.Feb 27, 2022
Disappointed with the quality drop. Used to love shopping here, but that's changed. Every pair of jeans I've bought recently falls apart or tears in weird spots that have nothing to do with normal wear. For a brand that should be premium denim, this is unacceptable. When I reached out about the defects, customer service wouldn't help. I'm done with them.
Buckle Review FAQ
What is Buckle's average rating on RetailCoupons.com?
Buckle is rated 2.7 out of 5 based on 18 customer reviews. The ratings are highly divided, with 44 percent one-star reviews and 28 percent five-star reviews, indicating a polarized shopping experience.
What do shoppers praise most about Buckle?
Customers consistently highlight exceptional in-store service from specific staff members who provide personalized attention, remember repeat visitors, and offer strong product recommendations. Several reviewers mention that positive staff interactions alone drive them to make multiple purchases and become loyal customers.
What are the most common complaints about Buckle?
The main complaints involve misleading warranty claims, serious problems with Buckle's credit card provider charging late fees on closed accounts and damaging customer credit scores, inconsistent service at different store locations, and concerns about pricing and product style compared to competitors like American Eagle.
Should I apply for a Buckle credit card?
Multiple reviewers strongly advise against applying for Buckle's credit card, citing the card provider's practice of charging late fees on closed accounts. These charges have reportedly damaged customers' credit scores. Shoppers recommend using an alternative payment method instead.
Is the warranty offer at Buckle legitimate?
According to one reviewer's experience, warranty claims made at purchase may not be honored. One customer reported being told the warranty did not exist after buying denim in January and attempting to use it later. Verify warranty terms in writing before purchase if this is important to your decision.
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