Buffalo David Bitton sells denim jeans, casual wear, and related apparel through buffalojeans.com. This page aggregates shopper reviews and ratings for the store to help you understand customer experiences with product quality, durability, and service before making a purchase.
Buffalo David Bitton Reviews
1.1
13 reviews
What Shoppers Say About Buffalo David Bitton
Created with AI, based on recent reviews
Buffalo David Bitton receives overwhelmingly negative feedback from shoppers, with the vast majority of reviews citing severe customer service failures as the primary concern. Customers report that advertised phone lines do not function, live chat features are non-operational, email responses are unreliable or nonexistent, and the online return system is broken. Additionally, shoppers have experienced product durability issues, with jeans tearing within months of purchase, and order fulfillment delays without responsive support to address problems.
The company's inability or unwillingness to assist customers has left reviewers feeling abandoned, particularly when issues arise outside of limited return windows. Several shoppers report that attempts to seek help through any available channel have been unsuccessful, and at least one customer describes having a review removed without explanation. The combination of poor communication infrastructure, unresponsive support staff, and product concerns has created a situation where customers feel they have no recourse for defective merchandise or unresolved orders.
Customer Reviews (13)
Sorted by: Most recentThomas W.Mar 17, 2026
Grabbed a pair of Relaxed Straight Driven jeans at a department store in late 2025. Started tearing in early 2026, so less than four months total. That's unacceptable for pants at this price. Their support told me they can't help and directed me to the retailer. The retailer said the 30-day window is closed. Basically I got ripped off and there's nothing anyone will do about it. Really disappointed with both brands here.
Jennifer R.Feb 14, 2026
Terrible experience with their customer service team. The phone line they advertise doesn't work and their online chat is completely down. I tried to swap something out but never heard back from anyone. Skip this company if you can. There are plenty of other brands that actually care about their customers.
Victoria N.Dec 8, 2025
Their customer service is incredibly disappointing. The live chat feature doesn't work, you can't actually call their support line, and the return system on the website is broken. Feels like you're dealing with an unlicensed operation. Email is the only way to try to get help and they'll only respond if they feel like it. Really not what I expected.
Marcus T.Oct 7, 2025
Placed an order for a couple of sweatshirts and still haven't gotten them after more than a week. Customer service won't respond to anything. Don't bother ordering from here.
Michelle P.May 15, 2025
Can't get through to their customer service at all. I posted a review on their site and they just took it down without explanation.
Kevin D.Mar 28, 2025
Can't reach their customer service anywhere. The phone number on their website doesn't work, the website chat doesn't work, and emails go unanswered. I've got a problem with my recent purchase and have no way to contact them about it.
Robert J.Mar 2, 2025
Used to grab the Straight six men's jeans all the time over the years. Decided to grab two pairs and accidentally clicked on the Straight six freedom style instead. Once they arrived they felt cheap like sweatpants so I sent them back for a credit. After that went through I called a rep to double-check that the regular Straight six was the thicker denim with barely any stretch. Ordered two more. Turns out the sizing changed, the fabric was paper thin and super stretchy now. That's it for me with Buffalo.
James H.Feb 26, 2025
The jeans are super comfortable to wear, BUT they're really only built for light use. They fall apart in the groin and the waist buttons pop off. For what you're paying, the construction is pretty bad and feels like a ripoff.
Sarah K.Jan 14, 2025
Got a large sweater but the system downgraded my order to a small. Reached out to get help with returning it, but the return link just took me back to browse mode instead of actual returns. Really frustrating, would've appreciated getting a proper return label sent.
Patricia L.Jan 2, 2025
Got my online order of two pairs and neither one was the style or size I needed. Tried following their return procedure but after over three weeks still nothing. Called the number they list and got silence. Sent emails the same way. Really upset that they're not even responding to requests.
Buffalo David Bitton Review FAQ
What is the overall rating for Buffalo David Bitton?
Buffalo David Bitton is rated 1.1 out of 5 based on 13 reviews. The vast majority of ratings are one star, reflecting significant customer dissatisfaction.
What are the main complaints shoppers mention?
The most common complaints involve non-functional customer service channels. Shoppers report that phone lines advertised on the website do not work, live chat features are down or unavailable, emails receive no response or are ignored, and the online return system is broken. Additionally, customers have reported product durability problems, with jeans tearing within four months, and order delays without any communication from the company.
Do shoppers have positive things to say about this store?
Based on the available reviews, there are no positive comments highlighted. All recent reviews focus on problems with customer service accessibility, product quality, or fulfillment issues. Shoppers do not recommend the store.
What should I do if I want to contact Buffalo David Bitton for support?
According to shopper reports, the phone number and live chat listed on the website are not functional. Email appears to be the only available contact method, though customers warn that responses are inconsistent or may not arrive. This represents a significant service gap that you should consider before purchasing.
How are these ratings calculated?
Ratings on RetailCoupons.com are based on verified shopper reviews submitted after purchase. The overall rating reflects the average of all individual ratings. Each shopper provides a rating from one to five stars along with their experience, which is then compiled into the store's profile to help other consumers make informed decisions.