Bumble and bumble. Reviews

Placed my order November 29th and got the shipped notification December 1st. It actually went out December 4th. Now it's December 15th and the UPS tracking shows zero movement. I paid for 7-10 day shipping and I don't have my package or any updated delivery estimate. Every time I message customer service, they just repeat what's already visible on the UPS site themselves. They won't offer to send a replacement in case this one is lost, and they won't refund the shipping charges even though delivery is taking way longer than promised. Just robotic replies telling me the tracker shows it's coming. Come on, your products are available at lots of other places but I tried to support you directly. Now I'm on week three of waiting for something I paid shipping on. This is not acceptable in 2023. I won't buy from you again just because you clearly don't care about customer concerns. I was hoping to have this as a gift before Christmas when I travel, but at this rate it looks unlikely.

I really enjoy these products. I've been a customer for years, buying both in stores and online, and I'm consistently satisfied with everything. Their customer service has also been great.

The customer service was really disappointing. Getting straight answers feels like pulling teeth, and honestly nobody has time for that kind of back and forth. They should make it easier to buy from them, not harder. Basic customer service principles seem to be missing here.

Aldin from their support team was really wonderful to work with. I accidentally put the wrong products on my order and he took care of canceling it without any hassle. When I placed my corrected order, I got my items plus two complimentary mini versions as a bonus. Currently waiting for the delivery.

Got an online response from them yesterday with some information but still no actual resolution. As I said before, these people don't seem credible or honorable. They had a chance to fix this with a credit but chose not to do anything.

This company has absolutely the worst customer support I've encountered. There was a 25% promotion in June so I placed an order. A week in, I checked the status and learned it got cancelled. When I called, they said there were processing glitches. I asked them to rebook my order with the same 25% discount, but they wouldn't. I requested a supervisor and was refused, told instead to email and they'd refund the difference. I never got a response to that email or any refund. Just placed another order last week and the confirmation said it would ship within 1-2 days. It's been a week with no shipment. Called again and got another excuse about backlogged order processing, saying 3-4 more days. I explained I needed these items soon. I got complimentary 2-day shipping due to my purchase amount, so I asked if they could upgrade me to overnight. Of course they said no. She offered to refund the shipping I already told her was free. When I asked for a supervisor again, she put me on hold and returned saying none were available.

One star doesn't even feel like enough for their customer service. Be really careful about buying gift cards from them. I purchased a $200 card and it completely vanished from my account within an hour of being charged. Their support team seems completely unhelpful while holding onto my money. This is infuriating. It was supposed to be a Mother's Day gift and now it's ruined.

After trying their curl line, I didn't notice much difference from other brands at that price point. Overall it's just too costly. My sister loves their stuff so I thought I'd grab some Black Friday deals for Christmas presents. Even discounted, the prices are outrageous. I figured Black Friday would give me the best possible deal, but then the promotion changed to something even better the next day. That really frustrated me since I'd already bought at the higher price. I tried complaining to get some customer consideration but nothing happened. Now I'm returning everything. They really dropped the ball on customer service.

Bumped up to 4 stars now that my order showed up on the 29th. The website really should display tracking info and order progress so people don't stress about purchases that seem stuck. To give some background, I ordered the 23rd and was charged the 24th. When I emailed on the 27th about my items still being in the warehouse, I was confused since their FAQ claims charges only happen after shipping. They told me via email that I need to call customer service instead. It's strange they won't handle status inquiries through email.

Updated to 4 stars since my order arrived on the 29th. It would really help if the website showed order tracking details and shipment status so customers don't worry about whether their paid orders are actually moving. Originally I placed an order on the 23rd, got billed the 24th, and emailed them on the 27th because my stuff was still sitting in the warehouse. Their FAQ says you only get charged when items ship, so I was confused. They replied saying they can't help via email and insisted I call instead. It seems odd they won't give status updates through messaging.