catbird Reviews

Got treated with passive aggressive customer service. The pieces are tiny too. Way overpriced for what you get.

Don't bother with this place. Absolutely terrible. Everything that could go wrong did. Promised one thing, delivered another. Nearly impossible to reach anyone. Got sent the wrong phone number, wrong website, got no real help. The ring itself is garbage - so thin it looks like a tiny piece of wire. Just awful all around. Now I can't even get a return label to send it back because the button won't work. And I'm not getting any response emails asking for assistance.

Really disappointed with my purchase. Got a pair of pearl earrings that looked okay at first, but the quality was definitely lacking. The pearls were hardly secured and the whole thing fell apart after about a month. Plus the back clasp was so loose I lost it. When I reached out to customer service as an international buyer, they basically said tough luck - no refund, no repair, nothing. The website doesn't even have a review section so other people won't know how cheap these actually are.

Stay away from this company - they're not a trustworthy jewelry retailer. I've asked them repeatedly to remove my information from their system and they flat out refuse.

Had a really bad experience here. They sent the wrong item in my order. I wanted a white gold chain to go with a white gold pendant as a gift, but they sent yellow instead. Since white gold costs more, that's not cool. The whole operation seems to specialize in cheap jewelry that's just barely put together. When I tried to get an exchange, they told me their policy blocks returns for international orders. They clearly don't care about their customers. Avoid this company.

Bad move buying from here. AWFUL support experience. I ordered my engagement ring on a June afternoon using their online sizing tool and left plenty of time for resizing before our destination wedding. After 2.5 weeks it arrived and needed adjusting, which was fine except for their 3-4 week advertised turnaround. The ring came back after 6 weeks in mid-August but here's the kicker - they hadn't done anything. It was still the same size! We didn't have 6-8 weeks before we left but we had a bit of a window, so I decided to get it fixed after we returned from our 20 day trip. Sent it back and I'm still waiting because they didn't do anything to help speed things along. When I asked for an update they literally just told me they're in week 3 of their standard 3-4 week window. Thanks, I can read a calendar myself!

The ring itself looked beautiful, but the customer service has been a nightmare. I bought an engagement ring and before purchasing specifically asked if resizing would be possible down the line. Cut to a few months later after proposing - I need to go from a size 6 to 7, and suddenly I'm being told resizing only works within 0.75 of the original size. Nobody ever mentioned that limitation. Had to post on their Instagram just to get someone to actually look at my case since they weren't answering phones or emails. When their so-called customer experience manager finally reached out offering an exchange, it took another week to answer my follow-up. It's been over a month since the proposal and my partner still can't wear the ring comfortably. Some bad policies I can deal with, but the communication here is honestly inexcusable.

I've invested several thousand dollars in Catbird pieces over the last year or two and each one looks absolutely beautiful still. Mix of their house brand and items from vendors they stock like Jennie Kwon, and nothing has given me trouble. The few times I've needed their customer service, like when I ordered the wrong bracelet size, they responded quickly with a genuinely thoughtful message instead of a canned reply. Recommending them to everyone.

I've spent several thousand dollars on Catbird jewelry over the past year or so and everything I own is still in pristine condition. I have pieces from their own collection and from vendors they carry like Jennie Kwon, and I haven't had any problems. When I did need to contact customer service about something like a bracelet sizing issue, they got back to me fast with a genuinely personalized response, not some generic template thing. I've told everyone I know about them.

Can't say enough good things about my new rings from Catbird. Their customer service is seriously fantastic with super fast and helpful replies, even throughout the hectic holiday rush. Shipping was super quick to my international address - arrived within a week. The pieces are absolutely lovely with an impressive range of designs and sizes available. Really grateful for the experience!