Catbird is a jewelry retailer offering dainty designs including rings, necklaces, and earrings, with a focus on delicate pieces and their signature Sweet Nothing collection. This page features customer reviews and ratings to help you understand shoppers' experiences with Catbird's products and service.
catbird Reviews
2.2
24 reviews
What Shoppers Say About catbird
Created with AI, based on recent reviews
Catbird receives sharply divided reviews, with shoppers either highly satisfied with designs or deeply frustrated by operational failures. Those who praise the store highlight cute, dainty jewelry designs with attractive chains and fair pricing for the quality. However, a significant majority of reviewers report serious issues with shipping delays, unresponsive customer service, and product quality concerns. Customers describe missing holiday delivery promises, weeks or months of delayed shipments, difficulty reaching support, and inconsistent product quality (such as clasps breaking during normal wear and gold plating scratching easily). Several long-time customers report that service standards have declined noticeably in recent years.
The most severe complaints involve defective products causing physical harm and unmet promises on special occasion gifts (engagement rings, wedding bands, birthday presents). Reviewers consistently note that the company fails to proactively communicate about delays, forcing customers to chase down answers themselves. Even formerly loyal customers indicate they can no longer recommend Catbird due to these cumulative issues, particularly for high-value or time-sensitive purchases.
Customer Reviews (24)
Sorted by: Most recentAmanda C.Jan 5, 2023
Absolutely in love with the rings I got from Catbird! Plus their customer service team is fantastic - they reply super quick and helpful, even during the busy holiday season. My international order came in about a week, which was amazing. The jewelry is gorgeous with tons of options and sizing choices. Seriously recommending them!
Daniel R.Jun 3, 2022
The ring stopped working in less than two weeks - the stones are already coming loose. I sent emails and messages through social media asking for help, but three days later still nothing. Took it to a jeweler to assess the damage and they told me the construction is really poor quality and the stones are cheap. Need to hear back from you soon about this.
Tiffany W.Aug 6, 2021
Really great prices, unique designs, and excellent quality too. Catbird is one of my favorite shops! My welded bracelet is something I'm really proud to own. Highly recommend!
catbird Review FAQ
What is Catbird's average rating?
Catbird is rated 2.2 out of 5 based on 24 customer reviews on RetailCoupons.com. The ratings show a polarized distribution, with 67 percent of reviews being one star and 25 percent being five stars, indicating highly variable customer experiences.
What do customers praise about Catbird?
Reviewers consistently compliment Catbird's jewelry designs, describing them as cute and dainty with attractive chains and details. Customers also appreciate the pricing relative to quality, and note that signature pieces like the Sweet Nothing ring are affordable and worth repurchasing.
What are the main complaints about Catbird?
The most common complaints involve shipping delays and missed delivery dates, particularly for time-sensitive occasions like holidays or weddings. Customers report unresponsive customer service, difficulty getting updates on delayed orders, and having to contact the company multiple times themselves. Additional concerns include product defects (broken clasps, gold plating that scratches easily) and declining quality compared to past purchases.
Do customers recommend Catbird?
No. Even customers who previously enjoyed shopping at Catbird and purchased regularly report that they can no longer recommend the store due to recent problems with shipping delays, customer service responsiveness, and product quality. Shoppers caution others to be especially cautious when ordering high-value items or gifts with time constraints.
Is Catbird reliable for special occasion gifts?
Multiple reviewers report negative experiences when ordering engagement rings, wedding bands, and birthday gifts from Catbird. Delays in fulfilling promised delivery dates, product quality issues, and lack of proactive communication from the company have resulted in missed occasions and customer disappointment.
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