Coccinelle Reviews

Just bought a handbag and thought based on their terms I wouldn't owe any additional import duty. Turns out that's not actually what happened and now FedEx is demanding payment from me. I've reached out to Coccinelle a dozen times through their contact form, Instagram, and email but haven't heard back once. Would never order from them again and I'd warn others away unless they're prepared to deal with unexpected charges.

I'm really let down by the customer service I got from Coccinelle. Someone gave me one of their bags as a gift, and after about three months the clip mechanism broke when the pin fell out, making the whole bag useless. I decided to contact them about it. My first message went unanswered, and even my follow-up didn't get a response. More than a month has gone by and it's still covered under their warranty, yet I've heard nothing from them. The lack of communication has been really frustrating. I had higher hopes for this brand, and they've really let me down. I probably won't buy another Coccinelle bag going forward, but if I ever do, it definitely won't be from their official website. I'd rather shop somewhere with proper customer support. That's my advice to everyone else too: skip their official site! Go with another retailer instead.

Customer service is a disaster. They shipped the wrong bag to me and when I complained their response was basically 'send it back and here's a ten percent coupon for full price stuff.' But they're currently giving fifteen percent off just for subscribing to their newsletter, so that offer made no sense. Now I've got to wait a week to ship it and another two to three weeks before I see my refund. Total nonsense.

This place is seriously shady. I ended up buying three items and they turned out to be cheap leather quality. Plus the invoice showed totally different amounts than what got charged, so a small wallet that cost me sixty bucks had forty on the paperwork. They sneaked the difference in under 'taxes' but it's super sketchy. I don't believe any of it. Shipping took forever and the return process is a complete nightmare, honestly not worth the trouble. The quality is basically the same as any mall store, nothing 'Italian' about it whatsoever. Here's something important they don't make clear, they make you pay postage on returns which runs about ten pounds, and they also remove a tax fee for non-EU customers like the UK. So yeah, that sixty pound item? You're only getting back around forty as shown on the invoice. They call it a tax charge but it's basically stealing. Completely unfair.

I placed an order for a bag and belt back in late July. The belt showed up in the wrong shade and style, so I shipped it right back. They got it on the 9th of August, and based on their return policy the refund should take thirty days. I've sent multiple follow-ups and usually get delayed replies, sometimes nothing at all. It's been six weeks now with still no refund. I really can't recommend ordering anything through their website. This whole experience shows how unprofessional they are when dealing with their customers.

They don't deserve even a single star if that were possible! Grabbed a bag during their holiday sale three weeks back, and wouldn't you know it, the price dropped by 10% right after. Reached out to their support team about it, and their response was basically 'no price adjustments allowed on our site.' The tone felt incredibly rude and dismissive, like they were deliberately using these discount games to trick shoppers. Honestly felt pretty insulted by the whole thing. Awful experience overall.

Grabbed a bag from their archive sale and it arrived from Italy in just over a week, packaged beautifully. Absolutely will be ordering from them again.

Got a bag through their archive sale section. Shipped from Italy and landed at my place in under seven days, wrapped up really nicely. Definitely coming back to shop with them again.

My wife grabbed a Coccinelle bag but literally the same day a screw popped out and broke it. We picked it up at an official store in Sardinia and had the receipt. We flew out that same day so couldn't go back to the shop. Once home, I called their support line. They said they'd ship us a replacement part since it was fixable without sending the whole bag back. Never got the part even though they promised it several times. Eventually they stopped replying altogether. A three hundred euro bag and they won't even send a tiny screw?? This company is pathetic. They run all these fancy ads claiming luxury but the actual service is non-existent. Would never purchase from them again. Even knock-off companies give better support.