Comfort Inn operates a chain of budget and mid-range hotel properties across the United States. This page aggregates guest reviews and ratings to help you understand real customer experiences at Comfort Inn locations before booking your stay.
comfortinn.com Reviews
2.1
15 reviews
What Shoppers Say About comfortinn.com
Created with AI, based on recent reviews
Comfort Inn locations show drastically polarized customer experiences. A small portion of guests (27 percent) report excellent stays, praising immaculate rooms, tasteful upscale design, fresh-smelling accommodations, attentive staff, and quality complimentary breakfast. However, the overwhelming majority of reviews (73 percent) describe serious operational and cleanliness failures that significantly damage the brand's reputation.
Recurring complaints center on billing problems, including double charges and unauthorized overcharges that customers report their banks struggle to resolve. Multiple guests describe unacceptable room conditions such as filthy bedding with visible stains and blood marks, non-functional room phones with severed cords, malfunctioning keycards, and unsanitary bathroom conditions. Additional concerns include staff behavior ranging from rude and dismissive to disrespectful, instances of overbooking with reservations given away despite payment, and lack of compensation or resolution when problems occur. The consistency and severity of these complaints across different Comfort Inn locations suggest systemic issues with property maintenance, staff training, and billing procedures.
Customer Reviews (15)
Sorted by: Most recentMarcus R.Nov 16, 2021
By far the filthiest hotel I've ever stayed in. Mice everywhere and bed bugs all over the place. One night was enough to get covered in bites. Staff was incredibly rude, the hall corridors constantly reek of marijuana, and the employees looked like they were struggling with substance issues. They all clustered around the front desk smoking cigarettes and vaping, even drinking in front of guests. I'd honestly sleep outside rather than spend another night here.
Carol N.Oct 12, 2021
We always stay at the Comfort Inn in Wooster when we're in town - it's the only place we book. The hotel is modern and always impeccably clean, includes a pool, and the complimentary breakfast every morning is a big reason we keep coming back when visiting family and friends. The kitchen manager goes above and beyond to provide everyone with clean, well-organized, and piping hot breakfast items. Having her running things and including meals makes a real difference for families and business guests alike. Don't change a thing!
Nicole S.Oct 12, 2021
The Comfort Inn in Wooster is the only place we book when we're in town. It's modern, always spotless, has a nice pool, and the free breakfast every morning keeps us coming back whenever we visit family and friends. Ty, who manages the kitchen, does an amazing job making sure breakfast is clean, well organized, and hot. Having her there and the included meal makes such a difference for families and business travelers. Please keep everything exactly as it is!
Rebecca F.May 10, 2021
We just checked into the Comfort Inn on Petersburg Road in Hebron and we're already impressed. This place is fantastic, and since we visit often, we're confident we'll have another wonderful stay. We absolutely love it here and wouldn't change a thing. Thanks so much!
Raymond C.Feb 20, 2021
This Comfort Inn location near Chicago is probably the worst hotel I've stayed at in years and possibly the worst of the entire Choice Hotels group. I arrived on a freezing evening to find the door locked, and staff took forever to let me in. The parking lot was packed and an employee said I couldn't check in without a spot. Next day before leaving, I discovered my credit card had been charged twice, with an extra $60 overcharge. The whole building is extremely outdated and desperately needs updates. They also held $100 for incidentals on a place like this. I'll never return and I strongly advise others who care about their money to stay away too.
comfortinn.com Review FAQ
How is the overall rating calculated for Comfort Inn?
The rating of 2.1 out of 5 is computed from 15 guest reviews submitted to RetailCoupons.com. The current distribution shows 73 percent one-star ratings, zero percent two-star, zero percent three-star, zero percent four-star, and 27 percent five-star ratings, reflecting highly polarized guest experiences.
What do reviewers praise about Comfort Inn?
Positive reviews highlight clean, immaculate rooms with tasteful and upscale design, fresh-smelling accommodations, attentive and professional staff, and complimentary breakfast offerings. Guests who had positive experiences describe their stays as peaceful and satisfactory.
What are the most common complaints about Comfort Inn?
The most frequent complaints involve billing issues (double charges, unauthorized overcharges), poor room cleanliness (stains, visible marks, unsanitary bathrooms), malfunctioning amenities (broken phone cords, non-functional keycards), staff rudeness and dismissiveness, overbooking with reservations given away despite payment, and lack of compensation when problems occur.
Would shoppers recommend Comfort Inn?
Based on the review distribution, only 27 percent of reviewers appear satisfied enough to recommend Comfort Inn, while 73 percent describe experiences serious enough to warrant one-star ratings. The overwhelming negative feedback suggests caution when choosing this chain.
How do I write a review of Comfort Inn on RetailCoupons.com?
You can submit a review after staying at a Comfort Inn location by visiting the store's page on RetailCoupons.com and clicking the review submission option. Include specific details about your stay (dates, location, room condition, staff interactions, and billing accuracy) to help other guests make informed decisions.