Cottage Inn Pizza operates pizza delivery and carryout service across multiple Michigan locations. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers, helping you understand what to expect from your order.
Cottage Inn Pizza Reviews
What Shoppers Say About Cottage Inn Pizza
Cottage Inn Pizza divides shoppers sharply, with ratings clustering at extremes rather than middle ground. Supporters praise solid food quality, accommodating customer service, and willingness to work with dietary needs, with some customers reporting loyalty spanning decades. However, a substantial portion of reviewers report significant problems: undercooked or soggy pizza, poor ingredient quality (including visible skin and cores), inconsistent execution of orders, and inadequate resolution when complaints are made. Multiple shoppers describe receiving store credit offers as insulting responses to poor service, and several report issues specific to particular locations, especially regarding delivery reliability and staff responsiveness.
Service problems emerge as a recurring frustration alongside food quality concerns. Complaints include rude staff interactions, unresponsive phone lines during delivery delays, and management approaches that dismiss rather than resolve customer issues. The contrast between five-star and one-star reviews suggests significant variability in experience across locations or individual orders, making consistency a notable pain point for potential customers.
Customer Reviews (16)
Sorted by: Most recentWe recently found this place and I have to say I was really impressed. My husband used to eat here years ago and I'm really happy this location is still around.
Speaking about the locations in this area based on what I've seen myself and heard from friends. Quality has gone downhill over the years, even before everything shut down. It's just typical chain restaurant food, nothing special. Sometimes they'll tell you that you're outside the delivery zone even though they've delivered to you before. Maybe the driver decides they don't feel like going to your place today. If you order a lot at once, don't be surprised if they mess it up. We used to spend a couple hundred dollars a few times each year ordering pizzas, wings, bread and salads but we kept having items missing or parts of the order forgotten. Eventually we had to find somewhere else. We'd place orders and wouldn't get everything we paid for. They'd say they forgot to actually process some items. Ordering on big game days is pointless. It could take three hours for delivery if it even shows up. Good luck getting anyone on the phone to check on your food. When drivers are taking orders, they can be difficult to deal with. After you finish ordering they'll ask if you want to add a tip right now. If you say no, some get rude and say it's better for you to do it now. And if something's missing or cold, getting your money back is almost impossible.
Picked up my first pizza from them today right when it was ready and it was absolutely freezing. Might give them another shot but I'm honestly not sure if I will.
I really like my position here. It's great to work somewhere that actually cares about their team. Sure it gets crazy busy sometimes but the company keeps their standards reasonable. One thing I really appreciate is they let me work as much or as little as I want.
I've been working here and honestly it's one of the most relaxed jobs I've had. We're short on staff and absolutely slammed all the time since I started in late May with all the pandemic precautions we're taking like no contact delivery, curbside pickup, masks required for everyone. They also let people come inside but only three at a time and everyone has to wear a mask. My pay is above minimum wage starting at about $10.75 per hour even though I'm only doing about 4 to 5 days a week and getting around 6 hours per shift because things get messy when people leave. But overall I really like the job and the people I work with. Yeah customers can be tough sometimes but anyone in customer service knows that just comes with the territory.
The wage situation here is unfair. New hires get paid more than people who have already been working there. During the pandemic, they kept the expensive corporate people and let go of the regular staff. They seem to forget that hourly workers' paychecks are what keeps the stores running. Bad language is everywhere in the workplace from managers, corporate staff, and workers alike. Nobody gets called out. When someone doesn't show up or calls out, you're expected to stay and cover without much acknowledgment most of the time. Yeah you might get overtime pay but then they complain about high labor costs. They bring in outsiders for management positions instead of promoting long-time employees. They openly tell older workers they'll never move up. Younger employees come in at higher pay with zero experience. Veterans end up training them with no incentive. Most of these new people don't stick around anyway. They waste money hiring and training people who quit.