Coway sells air purifiers and water filtration systems designed for home use. This page aggregates customer reviews and ratings for Coway products purchased directly from their website, helping shoppers understand real experiences with both the products and their customer service.
cowaymega.com Reviews
1.7
15 reviews
What Shoppers Say About cowaymega.com
Created with AI, based on recent reviews
Coway's customer service emerges as the dominant concern among shoppers, with the majority of reviews citing unresponsive support, ignored emails, unanswered phone calls, and difficulty obtaining replacement filters through their website. Several reviewers report products failing within months and struggling to access warranty coverage, with one customer noting that support staff requested video documentation as a condition of assistance. A smaller group of satisfied customers praise the actual Coway products themselves, describing air purifiers as stylish, quiet, energy-efficient, and effective at collecting dust and allergens, with some customers owning multiple units.
The stark contrast between product quality and customer service experiences defines Coway's reputation on RetailCoupons.com. While product performance receives genuine compliments from loyal users, the company's inability or unwillingness to respond to customer inquiries, process returns smoothly, and honor warranty claims represents a critical weakness that overshadows positive product attributes for the majority of reviewers.
Customer Reviews (15)
Sorted by: Most recentRobert H.Mar 31, 2024
We bought the mega400 back in November 2021 and it looked great at first. But then problems started showing up. The seat cracked after using it for two years. I'm a bigger guy and I called about getting replacement parts, but nothing like that is available. Since I'm out of the one-year warranty, they basically told me I'm stuck. I can't honestly recommend this. The water jet feature works fine, but what good is a four hundred dollar toilet seat if you can't even sit on it?
Kevin B.Mar 19, 2024
Short version: Coway isn't dependable, their help is subpar, and they won't refund or replace packages when delivery goes wrong. They didn't notify me before shipping, so I wasn't prepared. When I checked the tracking, I saw it had already shown up. The delivery photo clearly shows the Coway box labeled as an air purifier. The driver didn't ring the bell or leave it somewhere less obvious on my porch. I've gotten lots of packages at this same place over six years and nothing's ever disappeared until this. Coway told me it wasn't their problem since it was delivered. I disagree - if they're not shipping in unmarked packaging and not telling customers when something's on the way, they should take some responsibility. UPS is equally unhelpful. Just giving a heads up to others.
Angela R.Sep 13, 2023
The device itself works great, but the customer service is seriously lacking. I got the Coway Mega 1512 HH and after six months the carbon filter gave out. Turns out when you buy the unit you only get one carbon filter included. I called to ask about getting just a replacement carbon filter, and the rep was incredibly rude to me. When I pointed out that my HEPA filter still has life left and asked why I'd have to throw it away, he basically said tough luck and you need both. Come to find out you're forced to buy the entire filter package with everything included. This is my second time calling and both times the staff has been hostile and dismissive. The air cleaner itself works well and the reviews are solid, but honestly I'd rather have someone who actually cares about helping customers instead of treating your questions like they're a burden.
Marcus T.Aug 27, 2023
I picked up a Coway AP-1008CH and it performs really well overall. My main complaints are around the price of replacement filters and how tough it is to clean that first filter. Getting all the dust out requires quite a bit of effort, even if you vacuum it first and then rinse it with water.
Lisa D.Aug 10, 2023
I got a broken air purifier in the mail and by the time support got back to me, I was already past their return deadline. I'm expecting just a standard canned response to this, but it needs to be said that this company used to be better. A friend recommended them to me, and word of mouth like that is really the best marketing out there.
cowaymega.com Review FAQ
What rating does Coway receive on RetailCoupons.com?
Coway is rated 1.7 out of 5 by 15 shoppers who have shared their experiences on RetailCoupons.com.
What do customers praise about Coway products?
Satisfied customers highlight that Coway air purifiers are stylish, operate quietly at lower settings, consume minimal electricity, and effectively collect dust and allergens. Some customers report owning multiple units and using them throughout their homes.
What are the main complaints about Coway?
The most frequent complaints involve unresponsive customer service, including unanswered emails, phones that go unpicked, and difficulty purchasing replacement filters online. Customers also report challenges accessing warranty support and slow or unhelpful responses to product defects and return requests.
Do customers recommend ordering directly from Coway?
Multiple reviewers explicitly advise against ordering from Coway's website due to poor customer service experiences. Some suggest exploring alternative retailers instead, though others who received product support praise specific staff members like a representative named Dennis.
How are Coway's ratings calculated?
Ratings are calculated from customer reviews submitted to RetailCoupons.com. Currently, 73 percent of ratings are one star, 7 percent are two stars, 7 percent are three stars, and 13 percent are five stars, with no four-star ratings recorded.