Craighill.co sells everyday products, decorative items, and brain teasers designed for daily use and gift-giving. This page aggregates shopper ratings and reviews to help you understand what customers experienced when ordering from the store, including feedback on shipping, delivery, customer service, and product quality.
craighill.co Reviews
2.0
4 reviews
What Shoppers Say About craighill.co
Created with AI, based on recent reviews
Craighill.co has a severely divided customer base reflected in its 2.0 rating from 4 shoppers. The overwhelming majority of reviews (75 percent) are one-star ratings centered on shipping failures and poor customer service. Multiple shoppers report orders placed well in advance of delivery deadlines that never arrived or shipped, with communication from the company being nonexistent. Customers describe packages stuck in transit for extended periods and express frustration that Craighill.co offered no refunds, replacements, or meaningful resolution despite repeated promises.
The single five-star review praises Craighill.co's product quality, noting that customers appreciate the company's everyday items, decorative pieces, and metal brain teasers. This reviewer appears satisfied with the physical products themselves. However, the positive review is vastly outnumbered by accounts of systematic delivery issues and unresponsive customer service, suggesting that product quality alone has not been enough to overcome operational failures during critical ordering periods.
Customer Reviews (4)
Sorted by: Most recentSarah M.Jan 4, 2026
Placed an order for some holiday presents with plenty of time to spare before the big day. They kept telling me through emails that everything would definitely arrive by Christmas Eve. Well, Christmas rolled around and the stuff never even shipped. My family ended up with empty hands under the tree, and it was really upsetting. A little honesty upfront about whether they could actually deliver would've given me time to find other gifts somewhere else.
Jennifer H.Dec 26, 2025
I agree with the other negative review here. I ordered on December 11th and was told it would get here by December 18th. Now it's December 26th and I haven't heard anything from the company or the shipping carrier. The package has been stuck in 'out for delivery' status for over three days with zero communication.
David P.Dec 21, 2025
Got a card holder back in November. The shipping date kept getting delayed, which whatever, but we're talking late December and still nothing showed up. The shipping company wouldn't help at all. You'd think if I were running this business, I'd at least offer a refund or send out another one to make it right. Nope, nothing. I ended up disputing it with my credit card company. Fair warning to anyone thinking about ordering from them.
Michael R.Apr 20, 2023
These guys really know how to take care of their customers. Craighill makes some awesome everyday products, including decorative pieces and metal brain teasers that I'm obsessed with. I grabbed one of their bundle deals that came with several puzzles, but one of them felt really stiff when I tried to put it together and take it apart. I shot them an email about it, and they immediately said they'd send me a replacement at no cost. The new one arrived in great shape. All their metal puzzles are seriously top notch and super fun to mess around with. It's reassuring knowing that if something goes wrong, you've got a team behind you that actually cares about making things right.
craighill.co Review FAQ
How is Craighill.co's rating calculated?
The 2.0 out of 5 rating is an average of all customer reviews submitted to RetailCoupons.com. Currently, 4 shoppers have rated their experience, with the majority giving one-star reviews and a smaller portion giving five-star ratings.
What is the main complaint shoppers have about Craighill.co?
The primary complaint across multiple reviews is shipping failure and delays. Customers report placing orders with promised delivery dates (including holiday deadlines), only to have packages fail to arrive or ship at all. Additionally, shoppers express frustration about lack of communication from the company and absence of refunds or replacements.
Do customers recommend shopping at Craighill.co?
Based on the current review distribution, the vast majority of shoppers do not recommend Craighill.co. Three out of four reviews are one-star ratings citing shipping and service failures, while only one five-star review exists praising product quality.
What do positive reviewers say about Craighill.co?
The five-star reviewer praises the quality and design of Craighill.co's products, mentioning that the company's everyday items, decorative pieces, and metal brain teasers are well-made and appealing. This reviewer appreciated bundle deals offered by the store.
How can I write a review of Craighill.co?
RetailCoupons.com welcomes reviews from customers who have purchased from Craighill.co. Share your honest experience with shipping, product quality, customer service, and overall satisfaction to help other shoppers make informed decisions.