Crepe Erase sells skincare and anti-aging products marketed to address crepey skin texture. This page aggregates customer ratings and reviews for Crepe Erase, helping shoppers make informed purchase decisions based on real experiences from other buyers.
Crepe Erase Reviews
1.6
20 reviews
What Shoppers Say About Crepe Erase
Created with AI, based on recent reviews
Crepe Erase receives overwhelmingly negative feedback, with shoppers reporting serious concerns about undisclosed auto-subscription charges and billing practices. Multiple reviewers describe being enrolled in subscription plans without clear consent or notification, resulting in unexpected charges ranging from hundreds of dollars. Customers report difficulty canceling subscriptions and claim terms are buried in fine print or not clearly disclosed at checkout. Several reviews mention contacting customer service with limited success, citing overseas phone support without email options as a barrier to resolution.
Beyond billing issues, reviewers who address product performance express dissatisfaction with the formula itself, describing it as ineffective for skin concerns. A small minority of ratings are positive, though positive review details were not provided in available data. The overall pattern suggests potential systemic issues with the ordering and subscription management process rather than isolated customer service failures.
Customer Reviews (20)
Sorted by: Most recentKaren S.Apr 8, 2026
Got the starter pack and hidden in their fine print was an auto subscription I never knew about. No confirmation email when I signed up, no heads up when a new order was being sent. My credit card company was the only one who told me a charge was coming. I couldn't even find an account set up on their website in my name. Called customer service and they said I had to create an account just to be able to cancel. I made an account but nowhere could I find how to stop the subscription. They said the shipment was already going out and I'd have to pay to return it myself. After going back and forth about the return costs I threatened to report them to the state's Better Business Bureau and leave bad reviews. Only then did they say they'd give me my money back right away and I could keep the stuff if I let them pause things. They claimed I could cancel from my account but that wasn't really an option like they said.
Margaret L.Mar 28, 2026
I don't sign up for subscriptions ever. So imagine my shock getting three items and getting billed over $300. I never even ordered anything from this company. I paid the first two installments and called to complain about the subscription I never wanted. They said they'd forgive the final payment. Well they've been chasing me for a year trying to get that last payment despite saying they'd let it go. I have all the paperwork proving I'm right but they keep ignoring my documentation. I've sent the proof half a dozen times and nothing. My credit got dinged 17 points because of this mess.
Debbie R.Mar 26, 2026
I ordered what was advertised as a one time promotional offer. Instead I got charged two more times on my card. Called customer service with no luck. Major scam. They claimed it was three monthly payments for what I received but that's not how it was presented. I never set up an account with them yet they automatically put me in one and made me create login info just to cancel. Very misleading how they advertise.
Stephanie V.Mar 10, 2026
This company operates unethically and their only customer service line is overseas in the Philippines. There's no email support so when you try to cancel it's he said she said and they'll claim you never cancelled while they keep charging you. Someone should pursue a lawsuit over this.
James T.Mar 8, 2026
Complete waste of money, don't bother. The stuff doesn't work for your skin at all. It's junk.
Jessica L.Feb 23, 2026
If negative stars were an option I'd use them. It's a scam plain and simple. The free trial hooks you into automatically ordering full bottles on a payment plan of $92 monthly for three months totaling $276. They say it's buried in the small print but come on. Skip this unless you enjoy getting tricked. Plus the product doesn't even work.
Lisa H.Feb 4, 2026
I would give this negative stars if I could. Completely deceptive. STAY AWAY. Has anyone started a class action because I want in.
Michelle D.Feb 4, 2026
I wish I could give zero stars instead of one. Totally dishonest practices. DO NOT ORDER. Is there a class action lawsuit happening because I'm interested.
Rebecca J.Jan 17, 2026
I thought I made a one time purchase on sale in December but got put on a subscription without realizing. On top of that they tacked on a $47 monthly fee to my card. I called to cancel and they said they'd stop the shipments but I still owe $224 even though I won't receive anything more. The product isn't even good enough for this kind of headache. This shouldn't be allowed.
Linda H.Jan 17, 2026
Thought I was getting a one time deal in December but somehow got automatically enrolled in a subscription without knowing. My card also got charged an extra $47 monthly fee on top. When I tried canceling they said they'd stop sending product but I'd still owe the full $224 balance even though I won't get anything. This product isn't good enough to justify the financial headache. How is this even legal.
Crepe Erase Review FAQ
What is Crepe Erase's average rating on RetailCoupons.com?
Crepe Erase is rated 1.6 out of 5 based on 20 customer reviews. The rating distribution shows that the vast majority of reviews are one-star ratings, with a small percentage of five-star ratings.
What do customers complain about most?
The primary complaint across multiple reviews concerns unexpected subscription charges and auto-billing. Customers report being enrolled in multi-month payment plans without clear upfront disclosure or without providing explicit consent. Many describe discovering charges only when their credit card company notified them or when statements appeared. Additional complaints include difficulty canceling subscriptions and challenges reaching customer service for resolution.
Do reviewers say the products work?
Multiple reviewers who discuss product performance indicate dissatisfaction with the formula, stating the skincare products did not deliver expected results for crepey skin or other skin concerns. Some describe the products as ineffective or not worth the cost.
What do positive reviews say?
Positive reviews represent approximately 15 percent of all ratings on file. Specific details from positive reviews were not available in the current data set. Prospective shoppers interested in positive customer experiences should review the full five-star feedback directly on this page.
How can I write a review for Crepe Erase on RetailCoupons.com?
To submit your own review, visit the Crepe Erase store page on RetailCoupons.com and look for the review submission form. Share your honest experience including product quality, customer service interactions, shipping, billing practices, and overall satisfaction. Your feedback helps other shoppers make informed decisions.