Crocs Canada Reviews

Tried to buy Crocs for my daughter but couldn't get them in my cart. Called customer service and they were incredibly rude, telling me it was my problem even though I tried multiple times. My husband and kids tried too with the same result. This is really disappointing and frustrating.

I'd give them zero stars if I could. Ordered slippers as a Christmas present but had to send them back because they ran small. They gave me a return slip and confirmed they got the package, but my money never came back. Don't ever buy from them.

I'd give their customer service a zero if I could. The website claims hassle-free returns but I'm still trying to get the rest of my refund from October and it's now December. When I tried to return Crocs to get a different size, they charged me to ship them back - that was annoying. I paid twenty-three dollars and called to complain. They told me to email my receipt for reimbursement, which I did and got that money back pretty quickly. But here's where it gets bad: my refund was supposed to be over one hundred dollars, but I only received eighty-three dollars. They're saying they can't reopen the case to send the rest, but they're offering me fifty percent off as if I'd ever shop there again. That makes no sense. A supervisor was supposed to call me back two days ago and never did. So much for hassle-free returns. This was the worst experience ever and they straight up lied to me.

My package disappeared and they just kept saying to wait longer without giving me any real timeline. On their website it shows delivered but the carrier's tracking still said waiting for pickup after five days. Nobody seemed to care. Support had no answers. When I finally got through to a manager, they fixed it in fifteen minutes. Why was that so hard for their regular support team to handle? They clearly need better training on how to actually solve problems.

If your order gets messed up, don't expect them to fix it without you spending more money. They won't lift a finger otherwise.

Glad I didn't check the feedback before buying from Crocs.ca. I grabbed a pair of classic clogs and paid the extra shipping cost. The next day they created a tracking number, but here's the thing - the carrier never actually got the package. I called to complain and found out my shoes are now out of stock. I don't want a different style, and they flat out refused to give me a refund. The rep just kept saying NO REFUNDS FOR LOST IN SHIPPING over and over. They ignored the fact that the carrier's own records show they never received anything. The package was never sent in the first place, so it's not lost in shipping. No shoes, no refund, nothing.

The return process is awful and you really shouldn't buy online. I couldn't return my items to a store since they were ordered online. In Canada you have to pay to ship returns back, which cost me twenty dollars for two pairs. The warehouse received them on July 8th according to tracking, but Crocs says refunds take ten to fourteen days. Here we are at day twenty-three and my account still shows pending. I emailed a week ago with no response. I used their live chat and the agent made excuses about banks being slow, but when I told him how long it had already been, he said he'd manually process it. Then I got told it would take another ten to fourteen days plus bank processing time after that. It's honestly not worth the headache buying from them online. Just go to a physical store.

Terrible sizing issues and awful customer support. I ordered a pair two sizes up from my usual size and they're still way too tight. When I tried to send them back, they charged me for shipping. To make matters worse, the return address is buried somewhere on their site and practically impossible to track down. Really disappointed.

Shipping takes forever and the customer service is honestly pretty terrible. It's some of the worst support I've ever dealt with.

Both customer service and their online return policy are serious letdowns. Crocs advertises easy and fast returns, claiming you can bring items to their stores for a quick refund. That's false. I visited three different stores and they all refused to take back my online purchase. Since Crocs won't provide return labels, you're stuck paying for shipping yourself whether you're exchanging or returning. I've complained multiple times and either get no response or just a generic reply that doesn't address what I actually asked about. It's disappointing that I even told one rep to stop contacting me. Meanwhile, I'm still waiting for a refund on two pairs of Crocs I paid good money to return, and it took forever just to get the return address from customer service. There are plenty of other brands out there that are much better. I'd skip Crocs.