Crocs Canada Reviews

Don't order from their website. I bought two pairs for my daughter that didn't fit right. Just so you know, you have to pay your own shipping to send them back. That ended up costing me thirty dollars. I'm never ordering online from Crocs again.

The return and refund process through Crocs.ca is incredibly slow. I sent my items back on June 28th but still hadn't seen my money by July 20th. I had to reach out through their chat to find out what was going on, and they told me it would take another five to ten business days. Come on, refunds shouldn't take nearly a month to process.

I've been a Crocs fan for about 20 years now, mainly buying in stores, though I've done one online order with no problems. Just placed another order recently so we'll see how it goes. My household is basically obsessed with Crocs - between me, my husband, and our daughter who works in healthcare, we probably have 20 pairs total. I can wear these sandals all day long without my feet or legs hurting, unlike other brands I've tried. They're seriously the most comfortable shoes out there.

Customer service gets zero points. Easy returns gets zero points. Overall experience gets one point. The actual shipping was fine, but if you happen to need help from their team or want to return something, good luck. Crocs makes it really hard. I could print my packing slip but that was it - no other guidance on their site or in emails. I literally had to go on Reddit just to find out where to send the package back to, which is crazy. This is also the only place I've spent over one hundred dollars online that doesn't cover return shipping. I have no clue when my refund will show up and I'm not holding my breath. It's been over ten days already. I won't be ordering from Crocs Canada again and I can't recommend them to anyone.

Their advertised free returns are completely misleading. You still have to pay to ship the items back, and they don't refund that cost. I spent twenty-five dollars in postage to return fifty-dollar Crocs. Won't be shopping with them again.

I'm boycotting Crocs from now on and I'm telling everyone I know about what happened. Just look at their social media and you'll see hundreds of people posting about the same problems, and Crocs just ignores every single complaint. I was promised my delivery would arrive before Christmas, but on Christmas Eve it still hadn't shipped.

Placed my order on November 27th and still waiting. This was supposed to be the only Christmas present I could get for my 13-year-old son, and I can't afford anything else. I'm heartbroken that he won't have a gift under the tree because Crocs won't give me my money back so I can buy something else. There's no reason for this delay - the website didn't mention any shipping issues when I ordered. As of Christmas Eve, my package hasn't even shipped yet. I just hope you never experience the stress and sadness you've caused me as a parent.

Got Crocs from their Black Friday sale and they took my payment right away with a confirmation email. Two weeks later with Christmas delivery looking impossible, I still hadn't gotten any shipping notification, so I reached out. When I called, they put me on hold and then disconnected. My email went unanswered for two days. Their chat function had me as number 78 in the queue. After waiting about an hour, I finally connected with someone who kept saying they were busy. I asked to cancel, and they said the shipping department might have already processed it so they couldn't guarantee cancellation. Naturally, the next day I get an email saying the order is shipping that day and therefore can't be cancelled. Two weeks with zero communication and then suddenly everything happens at once.

I placed an order on November 27th and it still hasn't arrived - these are supposed to be Christmas gifts. They won't let me cancel for a refund. I'll never buy from you again, and honestly it's ridiculous that you keep emailing me asking for a rating on an order I haven't even received.

This is the worst company I've dealt with, honestly. I ordered my son's Crocs on November 28th and it's now December 19th with nothing in hand. After waiting two weeks I sent an email and never heard back. I called on December 12th and was told my purchase was packed and ready to ship, and that items ordered before December 5th were guaranteed before Christmas. They said if it didn't ship within a week I should call back. I called today after being on hold for over two hours. I also tried their live chat which had me around 66th in line, and the whole thing crashed before I got through. When I finally talked to someone, they offered me fifty percent off but wouldn't guarantee when I'd get it. They blamed warehouse and shipping issues, saying I should have ordered two months ahead for Christmas delivery. That doesn't make sense - I've ordered tons of stuff from other American and Canadian companies right up until December 12th and gotten them all just fine. Crocs is the only place screwing customers while blaming shipping. Everyone else manages to deliver just fine.