Culligan International provides water treatment systems, coolers, and delivery services for home and commercial use. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers, offering insight into experiences with Culligan's products, installation, technical service, and delivery operations.
Culligan International Reviews
2.7
14 reviews
What Shoppers Say About Culligan International
Created with AI, based on recent reviews
Culligan receives sharply polarized reviews, with shoppers splitting between praising individual service technicians and delivery staff and expressing frustration with company practices and service quality. Positive reviewers consistently mention specific employees like Jamie, John, and Stephen, citing professional, helpful, and courteous service. Negative reviews focus on significant problems: reverse osmosis systems that fail to remove sediment despite expensive service calls, slow response times and delayed installations causing property damage, and product incompatibility issues where Culligan's pitcher filters do not work with Zero brand pitchers after Culligan's acquisition, forcing customers to repurchase entire systems.
The core complaint centers on the disconnect between friendly frontline staff and systemic failures in technical service, installation, and customer communication. Several shoppers report paying hundreds of dollars for repairs that do not solve their water quality problems, combined with slow service timelines and lack of transparency about product changes. While individual technicians and delivery personnel earn consistent praise for their work ethic and professionalism, the company itself faces criticism for rushing sales, failing to follow up on issues, and creating situations where customers incur additional costs for damage caused by Culligan's installation errors.
Customer Reviews (14)
Sorted by: Most recentMarcus T.May 26, 2024
Worked briefly for Culligan UK after the company acquired my previous employer. Management consistently lied to staff about the business situation. Almost all employees lost their jobs except technicians, who were treated poorly with minimal support. The company has no idea what equipment they actually have in the field. Wrong parts and equipment get shipped to clients, and when technicians do show up after 7+ days, they often can't fix anything because they're calling headquarters for technical support on jobs they were sent to handle. This is purely a sales-driven organization that pampers salespeople posting about wins on social media while leaving technicians and customers to fend for themselves.
Patricia M.Sep 8, 2023
This company is a mess. We ordered a bagged water system for our workplace. When it arrived, the unit was damaged and it didn't even function. We called multiple times to request a replacement but were told they stopped offering bagged systems and would send a bottled model instead. After calling about six times over several months, we received a replacement that also didn't work. We then waited months for them to pick it up, which finally happened after two more months. The staff we dealt with on phone and email should feel ashamed. There are way better options out there if you search online.
David K.Jun 20, 2023
Fast, professional, and courteous from start to finish. Really appreciated the service.
Antonio R.May 14, 2020
I had a drinking water treatment system installed in 2014 by the Culligan location in Bologna. I don't have a maintenance contract with them. They call every year asking if I want to do maintenance like filter changes and quality checks. This year I said yes and we scheduled for March 16th. Due to COVID, Culligan called to cancel. A few days later I got an invoice for the maintenance visit that never happened. I've tried contacting them several ways to explain that the service wasn't completed, but I get no response. I don't think it's right to invoice for work you didn't do. I'm asking for help getting either the service completed or confirmation that this invoice is canceled.
Culligan International Review FAQ
What is Culligan's average rating on RetailCoupons.com?
Culligan is rated 2.7 out of 5 based on 14 shopper reviews. The rating distribution shows a polarized customer base, with roughly half of reviewers giving one star and over one-third giving five stars.
What do satisfied Culligan customers praise most?
Positive reviews frequently highlight the professionalism and courtesy of specific delivery technicians and service personnel. Shoppers mention individual employees by name and emphasize that they handle service calls thoroughly, arrive on time, and treat customers respectfully.
What are the most common complaints about Culligan?
Negative reviews cite several recurring issues: reverse osmosis systems that fail to remove sediment despite expensive professional service, slow installation and response times that can stretch weeks, product compatibility problems (for example, filters designed for Culligan systems not working with previously purchased pitcher brands after acquisitions), missing parts during installation that cause property damage, and poor follow-up on unresolved technical problems.
Do customers recommend Culligan?
Recommendations vary dramatically by experience. Customers satisfied with individual technician performance recommend Culligan highly. However, those who experienced technical failures, installation delays, or product incompatibility issues strongly discourage others from using the company, describing it as a poor investment.
How can I leave a Culligan review on RetailCoupons.com?
Registered RetailCoupons.com users can submit reviews based on their purchase and service experiences with Culligan. Reviews should cover specific aspects such as product quality, installation timeliness, technical service effectiveness, and customer support responsiveness to help other shoppers make informed decisions.