Davines is an Italian haircare brand selling color-safe shampoos, serums, and specialized treatments through its direct website. This page aggregates customer ratings and reviews to help you understand shoppers' experiences with product quality, pricing, and most importantly, Davines' customer service responsiveness.
Davines Reviews
2.6
17 reviews
What Shoppers Say About Davines
Created with AI, based on recent reviews
Davines receives sharply divided feedback, with shoppers either very satisfied or deeply frustrated. Those who praise the products highlight fast shipping, pleasant scents, and effective performance for color protection, particularly with the Minu line. However, the recurring and serious complaint centers on customer service: reviewers report unresponsive support staff, refusal to take responsibility for defective items, difficulty processing returns, unshipped orders, and lack of compensation for problems. Several shoppers also note that while products work as advertised, the prices are steep compared to similar alternatives.
The most damaging pattern involves customers who experienced product defects or issues and found Davines customer service unhelpful or dismissive. Complaints include broken pumps with no offered assistance, unclear return processes, staff members requesting information already on file, and shipping failures requiring credit card disputes. A few reviewers also report that specific products (particularly the Minu shampoo) did not work well for their hair type, though this appears less common than service-related grievances.
Customer Reviews (17)
Sorted by: Most recentHelen J.Jun 18, 2024
Recently bought two products with flip top bottles and the hinge snapped on the first use. Now I can't trust that the lid will stay closed or keep the product sealed when it's bouncing around in my bag. Called customer service and basically got told too bad, that's not our problem. Asked for a replacement bottle and was told they don't keep those in stock. They suggested I contact whoever sold it to me to get them to provide one. Really disappointed that after spending good money on these products the company shows zero interest in whether customers are satisfied.
Daniel C.Jan 14, 2024
Got some Davines items about six months back and while they're pricey they definitely delivered. The Alchemy copper shampoo works perfectly for my hair and gives it a nice color boost without being too much. Their SPF face product goes on smooth even though I usually can't stand sunscreen on my face but this one is tolerable. The texturizing serum is my go to because a little goes a long way so one bottle lasts forever. Planning to try more of their stuff.
Thomas K.Dec 13, 2023
Found Davines back in 2016 while I was living across the pond and I've stuck with it ever since. Tested out other brands but nothing compares to Davines. Really into the Oi line but honestly I've gone through just about everything they make as my hair needs have changed over the years.
Nicole F.Apr 18, 2023
Davines is seriously my favorite and the MELU line has me hooked. My hair was in terrible condition, I was shedding like crazy and the ends were super dry while my roots were super greasy. I tried everything and nothing worked until I found Davines. It's such an amazing brand, has clean ingredients and smells wonderful. Within a couple weeks my hair was back to normal. Now I can't use anything else because this product literally saved my hair and nothing else comes close.
Patricia L.Feb 12, 2023
Bought their silver hair shampoo and conditioner and I'm really upset with what happened to my hair. I wanted that beautiful silver tone but what I got is some nice silver color mixed with brassy blonde strands and some brown or gingery bits that look awful. Turns out my new growth is coming in silver grey but the rest will take about a year to grow out. I'm honestly devastated and thinking about talking to someone about whether this can be fixed.
Victoria P.Oct 29, 2021
Their products are fantastic, smell amazing, feel great and the packaging looks awesome. Really respect their stance on sustainability too. Shopping online is smooth and convenient, but buying through salons is even better.
Davines Review FAQ
What is Davines' average rating on RetailCoupons.com?
Davines is rated 2.6 out of 5 based on 17 customer reviews. The rating distribution shows a polarized response: over half of reviews are one-star, while nearly 30 percent are five-star.
What do shoppers like about Davines?
Customers who rate Davines highly praise fast shipping, attractive product scents, and effective color-protection performance, especially from the Minu product line. Orders that arrive without issues generally satisfy customers with the product quality itself.
What are the main complaints about Davines?
The predominant complaint is poor customer service. Shoppers report unresponsive support, staff unwilling to take responsibility for defective products, complicated return processes, unshipped orders, and lack of compensation or goodwill gestures. Several reviews also mention high pricing relative to competitor alternatives, and a few customers report that products did not perform well for their specific hair types.
How does Davines handle defective or damaged products?
Based on reviews, Davines' approach to defective products appears inconsistent and frustrating. Customers report being directed to retailers or shipping companies rather than receiving direct support, staff members requesting information already on file, and refusal to offer replacement samples or compensation for damaged items like broken pumps.
Would shoppers recommend ordering directly from Davines.com?
Opinions split dramatically. Satisfied customers recommend the brand for product quality and fast delivery. However, many reviewers express regret about purchasing directly from Davines due to customer service failures, and some suggest buying from authorized salons instead (though even that carries risk if products don't suit your hair). The email-only contact method and reported unresponsiveness are cited as particular frustrations.
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