DHL Reviews

You just lost a customer who's been using your service for years. The way you handled my customs clearance was absolutely terrible. You asked for the same paperwork ten times and made me email you repeatedly with zero results. The parcel eventually got sent back to the sender even though all the proper customs documentation was included! Now every time I ship something through a different carrier for my business, I'm relieved I didn't have to deal with DHL again.

This company is totally unreliable when it comes to handling packages. Ground delivery is a nightmare. Why can't you let the people sending items pay customs fees instead of forcing it on buyers who don't want to pay? That verification code requirement is useless. Only the sender or receiver would have the tracking number anyway. The whole system makes no sense and the rules are backwards.

Dealing with DHL has been a nightmare. My package is stuck in customs and it's been a week already. Every person I talk to tells me it should be cleared and shipped out that day, but then nothing happens. I keep getting promises about callback calls that never come through. When I asked for escalation, they said a supervisor would call within 90 minutes - spoiler alert, that didn't happen either. My package has been sitting in the distribution center for over a week now with zero progress. The customer service is absolutely terrible.

I had multiple carrier options and picked DHL because I needed it delivered as fast as possible. They charged $42 compared to $20 or less with competitors, supposedly to save a couple days. The shipment left the supplier immediately on the same day, so timing was good, but DHL keeps pushing back the delivery date for absolutely no reason. I asked why and requested they refund the price difference, but got nothing but vague responses. I've learned my lesson - I'm done with DHL unless I have no other choice. Had the same problems with them in Europe too. They want premium pricing but don't deliver premium service. Won't use them again.

I paid extra for SAME DAY delivery and it included insurance. My package never showed up that day. When I followed up, I was told they could return it, but now it's lost. I submitted a claim and it got rejected. The adjuster said the only services that qualify for refunds are specific Express categories that were never even shown to me on the website when I bought the SAME DAY option. The phone and chat support I got was terrible. One rep told me he couldn't possibly refund me and I needed to call the shipper. When I asked who that was, he just read my own name back to me. My claim was denied. I'm out over $400 for the missing item plus $157 for the delivery service, and nobody's told me how to file an insurance claim.

I sent important medicine through DHL with expedited shipping. It landed in Arizona on October 21st. Now it's the 26th and I still don't have it. This large company apparently doesn't have the technology to track packages from their facility to the postal service. I've talked to six different people claiming to be customer service and they all act like it doesn't matter. Even when the original shipper called looking for the medicine, they were dismissive and rude. Two packages left at the same time - one went regular mail through the postal service and arrived on the 22nd, but the expedited one through DHL that cost way more is completely missing. They keep changing the delivery date whenever I call and now claim they have no idea where it is and aren't in any rush to find out.

I'm really frustrated with how DHL handled my delivery. I gave them the right address and they knew exactly where my package room was, but they still delivered to the wrong spot. When I asked them to take responsibility for losing my package, they just passed the buck to other departments. Someone tossed my package near the package room area instead of bringing it inside, and it got stolen. Now they're dodging accountability by sending me around in circles between different teams, saying it's not their job to work with other departments. This is totally unacceptable and shows how little they care about their customers.

DHL is terrible. We keep getting text messages saying DHL attempted delivery at our business, but we have 24/7 security cameras that show nothing. No delivery attempt ever happened. I even had someone stay until after 9pm based on their message saying they tried to deliver after 8pm the day before. We checked the footage and there was absolutely nothing. This is infuriating because the shipment contained over $10,000 worth of computer equipment. DHL keeps saying they tried when our cameras clearly show they didn't. It's been going on for days and it's ridiculous that Apple would use such a terrible shipping company.

I would rate them zero stars if I could. Without question the worst shipping company out there. Their app is practically useless. When I finally managed to get a real person on the phone, things got even worse. First my delivery got delayed, then put on hold. Out of nowhere the agent wants me to sign something releasing them from responsibility if my package gets damaged or stolen, claiming it's because I changed my delivery instructions. I never changed anything! I said no thanks and the agent backed off immediately. It's either a cover-up scheme or total incompetence. Still waiting to find out when or if my package is actually coming.

This operation is falling apart. I've sent multiple emails with zero responses. Your online 'customer service' system is practically unusable. The chat feature was so unhelpful it was almost comical. When I finally connected with an actual person, he interrogated me about where I got his number and told me I had the wrong department. He said he had no idea who I should talk to. He gave me yet another email address to add to the four already ignoring me. My shipment is stuck in the warehouse and missed a critical shipment consolidation. All these unanswered emails from me and my freight forwarding company. Who's going to cover the extra costs from this delay? I'm just hoping to eventually get my items out of DHL's hands and nothing goes wrong before then. This whole situation is a mess.